In this presentation skillwise teaches you about conflict management.

1. Conflict Management

2. Set the intention
• Ice breaker Activity
• Commitment and Mindset
• Purpose and goals for the training
• Agenda for the day
• Morning session will focus on ‘What and Why’
• Afternoon session will focus on ‘Who and
How’
• Interactive style with activities and exercises

3. Arrow Activity
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4. What – understanding conflict
management
• Contradictory views between groups or
incompatibility between groups or self – Activity to
demonstrate this
• Could be internal or external – however, it can
impact effective functioning
• Communication parameters – words, tonality and
physiology - Activity to demonstrate this
• Outcome – Denial: Awareness; Emotional response:
Covert and Overt reaction: Breakdown of
relationship -Activity and sharing of experience

5. Areas of impact
• Personal
• Professional
• Emotional
• Social

6. Why
- Miscommunication
- Our individual filters
Sender has an idea
to communicate
Sender codes the
message in mind
Sender sends
Receive receives
Receiver deciphers
the message
Receiver deciphers
the message

7. Activity
Demonstrate why does conflicts occur
between people even when they are likely to
be thinking along same lines

8. How- to manage
Internal Conflict
Conflict integration method – demonstration and
activity
External Conflict
• Three NLP methods- reframing, perceptual positions
and hierarchy of ideas
• Corporate problem solving strategies- awareness of
personality types and customizing communication
accordingly
• Effective negotiation

9. How
• Positive communication – message sent by one
party received and understood by other party.
Misunderstanding reduced
• Empower people to focus on key tasks- Regular
communication of vision, progress and
contribution
• Sensory acuity
• Use mediator
- Activity to demonstrate all the above strategies

10. What if
Conflicts re-appear or cannot be resolved:
• Re evaluate the situation and explore alternatives
• Encourage active listening and repetition of
instructions
• Remind and remember, the aim is to resolve and not
solve
• Maintain perspective and objectivity – do not take
sides
• Separation or removal of parties where appropriate
• Make a plan and stick to it

11. Questions?