Thoma Bootebaugh has over 15 years of experience as an executive assistant and administrative professional. She has a proven track record of managing calendars, travel, reports, vendor relationships, and special events for multiple executives. Bootebaugh is also skilled in office operations, process improvement, and using various software programs. Prior to her executive assistant roles, she worked as a liability claims adjuster and trainer for over 10 years.

1. THOMA BOOTERBAUGH
913 Eicher Avenue || Springdale, Arkansas 72764 || H (479) 927-3453 || C (479) 644-1594 || thoma61@sbcglobal.net
S U M M A R Y
A detail-oriented and highly dedicated administrative professional with extensive expertise in executive
administration, office operations and management, associate and vendor relations, event planning, travel, schedule,
calendar management, reporting, program implementation, and process improvement. Leverages dynamic,
forward-thinking, and results-driven mindset to enable perpetually all levels of management to operate at
maximum efficiency. An adaptable and interpersonal top performer with an unwavering commitment to
excellence.
E X P E R I E N C E
CONSUMER TESTING LABORATORIES, INC., Bentonville, Arkansas
Executive Assistant, 2002-2015
Started as receptionist in Softlines Laboratory. Received promotions to positions of Administrative Assistant for
Human Resources department, Executive Assistant to Vice Presidents of Softlines and Hardlines, and Executive
Assistant to President, Senior Vice President of Operations, and Executive VP of Administration and Information
Systems. Prepared weekly numbers reports on state of business and daily performance reports of various types.
Managed booking of company travel, both domestic and international, for company worldwide. Oversaw companies
badge access and alarm entry systems as well as updating associate and vendor access to all of Arkansas facilities.
Planned and coordinated efforts for companies’ annual holiday luncheons as well as secured monthly recognition
awards. Reviewed and maintained executive calendars for multiple executives and scheduled meetings for executives.
• Procured a new access system, providing centralized security and allowing all facilities to use same system
and same access cards for any building. Saved company over $25,000 annually.
• Negotiated and assisted in securing, updating, and monitoring all cell phones. Provided a single point of
contact for vendor and associates.
• Created and designed PowerPoint presentations for client meetings.
• Provided Human Resources with associate reports involving anniversary, birthdays, and benefit eligibility
on a monthly basis. Tracked all new and additional employee data weekly for Receptionist updates.
CLAIMS MANAGEMENT, INC. (Division of Walmart Stores, Inc.), Rogers, Arkansas
Liability Claims Adjuster, Trainer, 1992-2001
Served as liability claims adjuster handling customer accidents at Walmart store locations throughout U.S.
Provided to stores training, support, and guidelines on policies on all accident claims. Communicated with an
oversight insurance company for audit and claim procedures. Managed a team of six adjusters to handle daily
claims averaging approximately 100 a month. Functioned as a Dale Carnegie Graduate Assistant providing training
to home office associates on “How to Win Friends and Influence People.” Completed a certified Walmart paralegal
program and worked with attorneys on litigated claims in house. Successfully completed Walton Institute training
sessions in management, people management, P&L, and team building. Completed all Franklin Covey training on
Time Management and the “7 Habits of Highly Successful People” and then facilitated in-house corporate training
for retail, banks, and transportation industry in Bentonville.
E D U C A T I O N
UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas
Bachelor of Science and Education, Secondary Education Speech and Drama, 1983

2. T h o m a B o o t e r b a u g h , 2
C E R T I F I C A T I O N S
Franklin Covey Time Management Facilitator, 1996
Franklin Covey 7 Habits Facilitator, 1996
L I C E N S U R E
Notary Public State of Arkansas, through 2020
P R O F E S S I O N A L D E V E L O P M E N T
Walmart Paralegal Course, 2001
A F F I L I A T I O N
Arkansas Communication and Theater Arts Association (ACTAA), Lifetime Member
C O M P U T E R S K I L L S
Microsoft Office Suite, ADP, Franklin Covey Software, Proprietary Software for Walmart (RetailLink, HOST), and
CTL