This candidate has over 10 years of experience in customer service, including roles as a general manager, sales counselor, waitress, and hostess. She is highly organized and able to motivate teams to accomplish objectives. She has a proven ability to develop client relationships and build brands. As a general manager, she increased weekend sales by over 20% in one month through marketing strategies and developing her sales team.

1. General Manager and Sales Team Lead with over ten years in Customer Service. Highly
organized, dedicated and enthusiastic manager able to motivate teams to perform
efficiently and effectively to accomplish objectives. Proven background in developing and
maintaining client relationships through rapport and brand building.
Work Experience:
Weekend General Manager – L.A. Fitness
Cuyahoga Falls, OH – June 2015 to Present
• Trained and managed a team of Sales Counselors
• Planned, organized and executed daily internal and external marketing and promotional
strategies to support sales health
• Managed and met my sales goals in conjunction with those of my Sales Counselors
• Continually met or exceeded club sales goals through organic client relationship origination,
continual marketing strategies, brand building exercises and development of my sales team
• Maintained and managed the club’s daily operations through oversight of non-sales employees
Key Accomplishment:
• Increased weekend sales percentages by over 20% in 1 month
Sales Counselor – L.A. Fitness
Cuyahoga Falls, OH – December 2015 to June 2015
• Cultivated membership sales through referrals, active prospect origination and promotional
strategies
• Managed time effectively to meet personal sales goals as well as the company’s daily metrics
of productivity
• Acted as the primary liaison and turnkey representative for marketing, membership
presentations, and club tours
Waitress – Mike’s Place
Kent, OH – August 2007 to December 2015
• Ensured the customer experience was exemplary through exceptional customer service skills
• Created a happy, positive work atmosphere to elevate both employee and customer experience
• Built brand recognition and value through foundations of service, attitude and relationship
development
Hope Kostensky 815 Sandy Lake Rd Kent, OH
hkostens@kent.edu – (330) 931-0042

2. Hostess – Mike’s Place
Kent, OH – May 2005 to July 2007
• Ensured the customer was greeted in a way that elevated the ‘Mike’s Place’ brand and began
the customer experience off in exemplary manner
• Organized and maintained available seating arrangements to ensure that distribution of
customers through available sections was both fair and accurate
• Built customer service and communication skills
• Expanded my time management, organization and multi-tasking skills
Education:
Kent State University – 2008-2012
Bachelor of Arts - Psychology
Graduated Cum Laude - Overall GPA: 3.40