1. Angela Dukes
(607) 245-6697
dangilou1979@yahoo.com
Abilities & Experiences
Angela B Chrysler--Indie Author Marketing Coordinator
August 2014- present
•Amplified author’s current platform and brand
awareness throughenhancedsocialmediacontent
•Drafted, edited,and distributedpress releases to
targeted media outlets
•Currently conducting direct sales and networking
for product distribution, coverage, and author
exposure
Time Warner Cable—Vestal, NY Quality Assurance Specialist
June 2010-present
Supported company mission and values
through monitoring 50+ customer service
representatives, locally and internationally
Provided behavioral trend-based performance
coaching for agent development
Collaborated with department leaders to
analyze and evaluate trends to implement
positive change.
Organized, facilitated, and lead calibration
meetings and conference calls
Collaborated with multiple departments to
improve available training and resources for
agents
Provided customer service training
Per Diem Shift Supervisor/ New Employee
Mentor
Organized and executed 10+ employee
appreciation events
Time Warner Cable—Vestal, NY/ Staten Island, NY Customer Service Representative
April 2006-June 2010
Consistently achieved above 90% Customer
Satisfaction by resolving customer concerns
and trouble-shooting
Exceeded minimum sales quota on monthly
basis
Xerox Print Shop—Binghamton, NY Help Desk
June 2005-January 2006
Multiple database management
Accounts Receivables/Payables Audits
Dispatched field service technicians
Developed employee procedural manuals
Carolina’s Medical Center—Charlotte, NC Assistant Lab Supervisor
September 2002-July 2004
Superviseddepartmentduring2nd
and3rd
shifts
Successfully obtained blood specimens in
1000+ bed hospital
Liaison between laboratory and physicians
Document auditing
Peer-to-peer training of new employees
2. Angela Dukes
(607) 245-6697
dangilou1979@yahoo.com
Education
Broome Community College—Communications in Media Arts/Liberal Science
Ridley-Lowell Business & Technical Institute—Medical Assisting 1998
Independent studies: Management, English Grammar, Website Design.
Accomplishments& Certifications:
2006 Winner’s Circle Sales—Time Warner Cable
American Society of Clinical Pathology—Phlebotomy
