Explain body language for negotiation & Selling

1. Explain Body Language for Negotiation & Selling
Hirdayraj Saroj 7021
Saish Undalkar 7027
Under guidance - Mr.Ritesh Bafna
Shubhangi Bagul 7002

2. Agenda
• What is Negotiation
• Negotiations outcomes
• What is body language
• Body language for negotiation and selling
• Tips of Body language
• Conclusion

3. What is Negotiation

4. Negotiation example
Apple and Samsung case study
In an extreme example of the importance of negotiation in business a
California jury ruled in August 2012 that Samsung would have to pay
Apple most than $ 1 Billion in damages for patent violations of Apple
Products. Particularly it’s I phone. The judge eventually reduced the
Payout to $ 600 million in November 2013. another jury ruled that
Samsung would have to pay apple $ 290 million of amount overruled
By the judge in the 2012 case.

5. Negotiation Outcomes

6. Negotiation Outcomes

7. Negotiation Outcomes

8. Body language?
When we do not know others , Their Body language
remains the first source of building image about them.

9. What’s your body telling you?
7 % VERBAL (Conveyed through , words)
38% VOCAL (intonation ,pitch ,pauses , etc)
55% NON VERBAL (body language)

10. Show Up On Time
This is one of the most imperative elements and can
go a long way in making your first meeting
impressionable.

11. Perfect Handshake
Begin every meeting with great body language. Let your
enthusiasm and energy show. Meet the person give a good
firm handshake

12. Negotiate With The Right People

13. Eye Contact
Giving no Eye contact might make you seem insecure

15. Personal Space

16. Keep Your Limbs Calm And
Open
If you’re constantly tapping your fingers or feet,
entwining your hands, or crossing and uncrossing your
legs, it will signal that you are in a stressed, rather than
thoughtful, state.

17. Speaking of hands—they are incredibly expressive and can add
a lot to your communication. When negotiating, the general rule
of thumb is to keep your hands away from your face. Rubbing
one’s face or head is generally seen as a symptom of anxiety,
and anxious is the last thing you want to appear.
Hands Down

18. Slow Down And Keep Quiet
Listen closely to the other person, pause for a while to
show you are thinking about what they said, and keep
your response slow and calm.

19. Excessive Sweating
The other day I had a salesperson in my office who was trying to
sell some office Furniture to us. As it was required for my
department I was present during the Demonstration. One very
abnormal thing we observed that even though the room
Temperature was maintained at 22 degree’s the salesperson had
sweat droplets on His forehead.

20. Tips on body language
 Don’t cross your arms or legs
 Have eye contact, but don’t
stare
 Don’t be afraid to take up
some space
 Relax your shoulders
 Nod when they are talking
 Lear, but not too much
 Smile and laugh
 Don’t touch your face

21. Tips on body language
 Keep you head up
 Slow down a bit
 Use your hands more
confidently
 Don’t stand too close
 Mirror
 Keep a good attitude

22. Conclusion for negotiation
We all know first impression is the best and lasting
impression thus, while approaching the customer, one
needs to keep in mind to exhibit appropriate body
language.

23. Conclusion for selling
You should respect and like all customers and believe
deeply in what you are selling. You should also respect
yourself and consider yourself equal to others (not
superior and not inferior).Couple this with observing your
own body language as feedback on your thoughts and
you will not go far wrong. Review and practice can help
this.

24. THANK YOU