Professional Relationships in Health and Social Care
1. Unit HSC M4 –
Communication in health and
Social care
16th January 2017
Week 3
2.
3. Learning Outcomes
• Describe the limits and boundaries of
professional relationships
• Evaluate the impact of professional love in
early years settings
• Explain the difference between a
professional relationship and a personal
relationship
7. Health and Social Care Values
• Professional relationships underpin health
and social care values.
• What are these values?
8. Supporting relationships in HSC
• Professional relationships include working
within the polices and procedures in your
setting.
• Why is this important?
12. Learning Outcomes
• Describe the limits and boundaries of
professional relationships
• Evaluate the impact of professional love in
early years settings
• Explain the difference between a
professional relationship and a personal
relationship
13. Professional Love
• Professional Love in Early Years settings
(PLEYS) is research that has been carried out
by Dr Page from the University of Sheffield into
the role of Early Years Practitioners in an Early
Years Setting.
• In the research Practitioners were asked to
describe what they understood by the term
‘Professional Love’ in their own words.
PLEYS Project
14. Research Results
• There were many and varied views and
definitions from the sector. Definitions
were quite broad, often using words such
as “care” and “kindness”, or being
“available” and paying “attention” to the
children.
16. Creative Task
• Draw a Venn Diagram to show the
difference between professional and
personal relationships in HSC. With
common elements being shown in the
middle.
17. Unit HSC M4 –
Communication in health and
Social care
17th January 2017
Week 3
19. Learning Outcomes
• Identify five professional working
relationships
• Describe different working relationships in
health and social care settings
• Explain why building trust with a service
user improves the quality of care
20. Recap
• Why is active listening important in HSC?
• Sign of the week
21. Board Blast
Identify five working relationships that a
health and social care practitioner
will have
22. Colleagues
• Working relationships in health and
social care setting are built on
professionalism.
• Maintaining professional boundaries is
important.
• Reference to Codes of Practice.
23. Working relationships
• The role of the Care Home Manager.
• All in a days work...........
• While watching the clip write notes about
the daily duties and the working
relationships the care home manager has.
25. Inter-Agency Working
• Health and social care workers will often
have to work with people from other
agencies. This is known as inter-agency
working.
• What skills will you need to show?
26. Creative Task
• Describe working relationships.
• Use your person to think about the
different requirements needed for an
effective working relationship.
27. Barrier- Health issues
She is in pain, this is effecting her concentration and ability to communicate
effectively, her pain may mean the information she says a little confused, the
doctor will not be able to understand what is being said.
Case Study
To overcome the barrier- Be patient and calm, let the service user know they
can take their time to explain their symptoms. Paraphrasing could be used to
repeat back what a person has said to ensure that you have understood the
message. Closed questions could be used to keep the conversation short and
simple to make it easier for the patient. Make them feel at ease and that help is
at hand. This should calm them. Clarify points at a later date when the pain has
31. Learning Outcomes
• Describe the 7 Cs of communication and
why they help build professional
relationships
• Explain why supporting decision making
helps maintain professional relationships
• Discuss working relationships with
voluntary organisations
32. Recap
• C1- Explain the difference between a
professional relationship and a personal
relationship
33. The 7 Cs of communication
• Communication Skills
• The 7 Cs provide a checklist for making
sure that your messages, meetings,
emails are well constructed and clear.
34. Role of communication in
HSC
• It is important that as a health and social
care practitioner you build and maintain
professional relationships.
• Lets put together a top ten tips as a basis
for staff to provide a good quality service.
35. Small Group Task
Creative task- put together your top ten tips for
building and maintaining professional relationships.
Listening
Accept and use feedback
from others to improve
your understanding. Use
active listening
skills……….
38. Unit HSC M4 –
Communication in health and
Social care
19th January 2017
39. Time to think………..
• Word square- All that you have to do is make dictionary
words of any length from the letters in the grids – the
bigger the better! The only restriction is that the word
must contain the central letter.
A A B
D M L
O N INHS
40. Learning Outcomes
• Identify two symptoms of appendicitis
• Describe a range of activities to help
someone with aphasia
• Explain the term confidentiality in HSC
and give examples to support this.
45. Confidentiality
• What do we already know?
Confidentiality- protecting
information from unauthorised
disclosure.
46. Factsheet
• As a health and social care practitioner
you will come across private and personal
information relating to service users. What
are your duties?
• Your employer will have a confidentiality
policy which sets out the procedures to
follow.
• How can you demonstrate confidentiality?
