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Communicating Effectively
- 1. Module 10 Communicating Effectively Dr.Feroz Ikbal, Ph. D., Associate Professor & Chairperson, Centre for Hospital Management, School of Health systems Studies, Tata institute of social Sciences, Mumbai- 400088 19th October 2021 University of Washington Online Course on Leadership and Management in Health
- 2. Assess communication strengths and weaknesses Identify strategiesto strengthen verbal, written and virtual communication skills Explain the link between work/life balance and professional and personal effectiveness Name the four dimensions for growth and renewal from Habit 7 Identify four possible ways to renew energy for improved effectiveness at work. Objectives
- 3. Logos Providing informationwith information or reasoning or evidence. Is the argument logical and based on evidence? Pathos Putting the audience in right frame of mind. Does the speech invokes emotions? Ethos Delivering messages from credible sources- sources of character & good will. Can the speaker/source be trusted? Logos Providing information with information or reasoning or evidence. Is the argument logical and based on evidence? Pathos Putting the audience in right frame of mind. Does the speech invokes emotions? Ethos Delivering messages from credible sources- sources of character & good will. Can the speaker/source be trusted? Learnings from Aristotle
- 5. • How oftendo you prepare in communicating with others? • What do you prepare for the same? What and how do you prepare to communicate?
- 6. • Communication -process of sharing information, thoughts and feelings between people through speaking, writing or body language. • Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviours and acquiring information. What is effective communication? What is effective communication?
- 7. What is effectivecommunication? Introduction to effective communication • Ability to impart • Multiple Communication mediums for Leaders & Managers • What are the communication platforms for Leaders & Managers?? • Tips- Be clear what you want or need Be clear what you need to say Be clear to choose your medium Carefully chose your platform
- 8. What is effectivecommunication? Using Technology: Writing emails • Keep the message on point • Be brief • Use bullet points, headers & short paragraphs • Avoid using ALL CAPS, emojis, abbreviations and coloured text • Proof read before you send
- 9. What is effectivecommunication? Using Technology: Your Mobile Phone • Don’t sleep with your phone • Turn it off completely at night • Inform team members you will reply when you can • Turn off your “Read receipts” • Consider who should be given more than your work email and office phone
- 10. How well doyou think you listen to others on a scale of 1 to 10 ?
- 11. “Active Listening” Listen withas much passion you seek to be heard Seek first to know and learn more Listen Ask good questions Ask Be respectful of others feelings Be Summarize the conversation Summar ize
- 12. Persuasive Communication (1) Bebrief- Use as few words as possible or the right medium or channel to convey your message (2) Choose your medium carefully- “Never write if you can speak, Never speak if you can nod, Never nod if you can wink” (3) Pick up the phone- If a text or email exchange goes for more than 5 minutes, its usually best to talk (4) Practise good email technique (5) Choose the one question you want answered, or the one point you want to make
- 13. Leader as aStory Teller • Its not easy what you say • Personal connection with people- create intimacy • Learn how to express emotions in public • Though distance between leader and 15000 employees is greater than distance between leader and 5 people- if management decisions are connected with personal ones people can relate in a better way • Concept of Focus on Patient
- 14. Rules for Presentation •Treat your audience as king • Spread ideas and move people • Help them see what your are saying • Practice design not decoration • Cultivate healthy relationships
- 15. Habit 7 –Sharpen the Saw • Sharpen the Saw means preserving and enhancing the greatest asset you have - YOU. • It means having a balanced program for self-renewal in the four areas of your life: physical, social/emotional, mental, and spiritual. Here are some examples of activities: • Physical: Beneficial eating, exercising, and resting • Social/Emotional: Making social and meaningful connections with others • Mental: Learning, reading, writing, and teaching • Spiritual: Spending time in nature, expanding spiritual self through meditation, music, art, prayer, or service
- 16. Module Assignments • Quiz- The quiz is due on Monday, 25th October 2021 at 12.29 pm IST. • ILP Part 2 – ILP Part 2 is due on Monday 09th November 2021 (Modules 4 - 7)
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