ACCOMPLISHMENTS & HIGHLIGHTS OF CAREER • Skilled in People Management. • Professional and Practitioner in Banking and Financial Management for more than 20 years. • Experience in Client Relations for more than 15 years. • Contact person for Registered Savings Plans (RSP) loans (main contact for distribution alliance back office support), transaction settlements, reconciliation of Mutual Fund, Segregated Fund investments, daily, monthly, quarterly and year-end mutual fund and securities pricing. • Budget Management and Cost Reduction acumen honed by more than 15 years of employment in financial institutions. • Reduced departmental compensation by more than $100,000 since managing team by re-organizing processes to prevent errors. • Maintaining staff level while increasing account base. • Conducting continuous staff training and education resulting in improved service delivery. • Ten year experience as Administrative Manager. • Error Reduction in Financial and Non-Financial Transactions.

1. GRAHAM LYALL WALTON (permanent resident and ACR holder)
48 Amethyst Street, Greenheights Village, San Isidro,
Paranaque City, Philippines, 1700
Tel. 4663818/ 2384838
gwalton1105@gmail.com
OBJECTIVE
Obtain full-time administration/supervisory/management position and deliver the best possible
service to all clients.
EDUCATIONAL BACKGROUND
Business Administration, With High Honours
Sheridan College, Oakville, Ontario
Business Administration
Park Business College, Ontario
The Investment Funds Institute of Canada (IFIC)
Mutual Fund Sales course completed.
ACCOMPLISHMENTS & HIGHLIGHTS OF CAREER










Skilled in People Management.
Professional and Practitioner in Banking and Financial Management for more than 20 years.
Experience in Client Relations for more than 15 years.
Contact person for Registered Savings Plans (RSP) loans (main contact for distribution alliance back office
support), transaction settlements, reconciliation of Mutual Fund, Segregated Fund investments, daily, monthly,
quarterly and year-end mutual fund and securities pricing.
Budget Management and Cost Reduction acumen honed by more than 15 years of employment in financial
institutions.
Reduced departmental compensation by more than $100,000 since managing team by re-organizing processes
to prevent errors.
Maintaining staff level while increasing account base.
Conducting continuous staff training and education resulting in improved service delivery.
Ten year experience as Administrative Manager.
Error Reduction in Financial and Non-Financial Transactions.
RELEVANT WORK EXPERIENCE
INVESTMENT AND FINANCIAL MANAGEMENT





Administer, including reconciliation and transaction settlement for more than 60,000 Registered Savings Plans
(RSP ), Tax-Free Savings Plans, Registered Retirement Income Fund Plans, 55,000 loan accounts and more
than $2.5 billion of client’s loan assets.
Oversee operations of daily financial transactions submitted electronically to Canadian Mutual Fund Companies
for investment loans, funding and distributing Registered Savings Plans (RSP) loans to B2B Trust and
Distribution Alliances within or exceeding departmental service standards.
Set yearly objectives for employees, conduct performance improvement bi-weekly and encourage additional
company wide cross-training.
Ensure compliance with industry and B2B Trust policies, assist with internal and external auditors, as well as,
communicate with B2B Trust Compliance for complex issues.
Maintain or reduce errors in financial and non-financial transactions in conjunction with Research and Adjustment
department.

2. Graham Lyall Walton
PROJECT MANAGEMENT





SIT/AS400, MFLSIT II, FundSERV, EASE and ILAP design, re-design, and enhancement of corporate website.
Formulate, write, review, update and implement new employee processing manuals.
Participate in various projects implemented by company to address changes and/or movement in the market or
industry which may have an impact on the business line.
Takes part in the review and evaluation of certain guidelines and procedures that enhance the complement of
products offered.
Collaborates with other departments in consonance with the implementation of new and augmented products
and services.
ADMINISTRATION AND STAFF MANAGEMENT








Manage, train, coach and promote teamwork with full-time staff of 13 employees, plus 100+ contract staff during
high volume periods.
Monitor productivity report, review & improve statistics, errors and workflow to improve efficiencies.
Equitable delegation of daily responsibilities to staff, ensuring processes are meeting or exceeding targets.
Provide direction to staff for daily and weekly work.
Collaborate with Human Resources to interview, hire, conduct training & coaching, and adhere to company
policy in dismissing employees.
Review and educate staff on changes to legislation and internal policies, programs and procedures.
Organized workflow due to restructuring.
Input data from trading managers.
CLIENT RELATIONS



Investment administration for electronic and manual mutual fund reconciliation and net settlement (N$M) of daily
mutual fund and segregated fund purchases, redemptions and switches .Administered client accounts for SelfDirected Registered Savings Plans (SDRSP ), Self-Directed Tax-Free Savings Plans, Self-Directed Registered
Retirement Income Fund Plans (SDRRIF’s), RSP Loans and Investment Loans.
Maintain connections between consumers, financial advisors, and financial institutions to deliver the best service.
Research, investigates and resolve issues related to client accounts.
EMPLOYMENT HISTORY
Assistant Manager, Wire Order Desk
2010 to 2012
B2B Trust/Laurentian Bank of Canada, Toronto, Ontario
Assistant Manager, Investment Loans Group, Processing
2001 to 2010
B2B Trust/Laurentian Bank of Canada, Toronto, Ontario
Assistant Manager, Wire Order Desk
1999 to 2001
B2B Trust/Laurentian Bank of Canada, Toronto, Ontario
Problem Resolution
1998
B2B Trust/Laurentian Bank of Canada, Toronto, Ontario
Team Leader and Processor, Processing
1994 to 1998
B2B Trust/Laurentian Bank of Canada/North American Trust
Toronto, Ontario
Office Assistant
1992 to 1994
Woolworths, Canada
Processor, Foreign Exchange & Money Markets
National Westminster Bank of Canada
1988 to 1992

3. Graham Lyall Walton
SKILLS








Exceptional Management and Financial Skills
Extensive experience in delivery of Timely and Accurate Service
Excellent Budget Management and Cost Reduction Skills
Comprehensive experience in Management of People and Staff
Excellent Communication Skills
Outstanding Writing Skills
Organizational and Change Management
Computer Skills (MS Office)
REFERENCES AVAILABLE UPON REQUEST