1. PAUL D. GLOCKER
1064 Hawthorne Farm Terrace
Virginia Beach, Virginia 23454
(757) 689-1901
(757) 450-2738
Debt Collection ~ Sales ~ Operations Management Expertise
A highly motivated and dedicated professional. Ability to effectively establish rapport with individuals of
diverse backgrounds and experience levels utilizing well-developed interpersonal relations and
communication skills. Consistently ranked as a top producer in all areas of expertise.
 Vast experience in production based environments. Ability to effectively manage all areas of
operations while maintaining a high level of production.
 Accomplished in overseeing and directing branch operations to ensure adherence to corporate
standards, policies and procedure while providing maximum production. Effectively manage
profit and loss of operations to achieve and maintain high level of income and bottom-line profits.
 Skilled in personnel management and administration. Recruit, interview, hire, schedule, motivate
and supervise staff. Monitor and evaluate for performance, promotion and salary determinations.
Create a teamwork atmosphere to achieve goals and objectives.
 Highly competent in assessing customer needs and interests to obtain options for providing
appropriate product or service. At ease in presentations, both in person and on the phone.
 Quickly adapt to new information and vernacular. Competently answer questions, and resolve
problems and complaints.
 Develop customer confidence and satisfaction through follow-up service and consultation
resulting in repeat business and referrals.
 Excellent time-management and organizational skills provide the ability to manage multiple
projects simultaneously, completing on or before scheduled deadlines.

2. PAUL D. GLOCKER
1064 Hawthorne Farm Terrace
Virginia Beach, Virginia 23454
(757) 689-1901
(757) 450-2738
EXPERIENCE:
Debt Management Inc. d.b.a. Capital Recovery Systems – Virginia Beach, VA 1/14 - present
Unit Manager
Involved in all aspects of branch operations for one of the largest contingency medical collections and
corporate account firms in the New England area.
 Maintained top production while playing a critical role in partnering with new owners in the
Virginia corporate office
Consumer Recovery Associates, LLC 7/09 – present
General Manager
Hired as retention specialist. Duties included but not limited to recovery of all insufficient funds payments
with two assistants. Involved in all aspects of portfolio collections operations managing up to 25 debt
collectors. Monitor and evaluate for performance, promotion and salary determinations. Assisted and
played a key role in company’s change in business structure in 2014. Still maintain postdated payments
processing while transitioning through the purchase of Debt Management Inc. (see above).
Transworld Systems, Inc. an NCO Company – Virginia Beach, VA 9/07 – 7/09
Unit Manager (re-hire)
Involved in all aspects of branch operations for contingency collection agency. Collect on various types of
debt.
 Consistently ranked as a top producer. Ranked among the top 20 of over 500 collectors
nationwide
Atlantic Recovery Services, LLC – Virginia Beach, VA 6/05 - 6/07
President
Purchased small, past statute of limitations, debt portfolios and obtained several contingency clients for
collection accounts. Involved in all aspects of operations with up to 5 collectors and an administrative
assistant.
Portfolio Recovery Associates, LLC (a publicly traded company) – Norfolk, VA 1/04 - 6/05
Operations Manager
Involved in all aspects of operations managing up to 14 debt collectors. Monitor and evaluate for
performance, promotion and salary determinations.
 Consistently ranked among the top five teams of over 40 nationwide with lowest average tenure

3. PAUL D. GLOCKER
Page 2
EXPERIENCE: (continued)
Debt Management Inc. d.b.a. Capital Recovery Systems – Franklin, MA 7/03 – 1/04
Unit Manager
Involved in all aspects of branch operations for one of the largest contingency medical collections and
corporate account firms in the New England area. Hired as a consultant.
 Assisted in developing a new portfolio collections division within the company
Transworld Systems d.b.a. Credit Management Services – Virginia Beach, VA 1/99 - 7/03
Assistant Branch Manager
Assisted the branch manager as above. Involved in all aspects of branch operations for contingency
collection agency with 20 branches nationwide. Branch consisted of 12 collectors and 3 clerical staff.
 Consistently ranked as a top producer. Ranked among the top 20 of over 500 collectors
nationwide
 One of two assistant branch managers invited to attend annual leadership conference
The Finance Company – Norfolk, VA 1/98 - 1/99
Debt Collector
Manage large volume of past due, high-risk, auto finance accounts. Averaging 250 outgoing calls per day
while also fielding incoming calls.
The Contract Companies, Inc. – Virginia Beach, VA 6/92 - 1/98
Senior Account Representative
Prospect and develop new accounts with business through telemarketing presentation of advertising
services to appear in various law enforcement magazines and program books benefiting organizations such
as the Special Olympics, Jaycees, etc.
 Consistently achieved Salesperson of the Month awards
EDUCATION:
First Colonial High School
PROFESSIONAL TRAINING:
Master skiptracer, proficient in computer operations including Microsoft Excel, Microsoft Access and other
specialized programs.
References available upon request.