1. LISA BULLEY
2501 Bryan Drive
Wilmington, DE 19808
267-294-6590 (C) lisabulley@gmail.com
SUMMARY
Decisive, motivated, personable, and self initiated leader with a rich background in program
administration, data analysis, sales, and customer service. Skilled in analyzing and prioritizing needs to
enhance organizational efficiency. Flexible and versatile with the ability to multitask effectively. Team
player with an enthusiasm for learning and superior time management skills. Knowledgeable with a strong
dedication to quality, innovation, problem solving and communication.
Data Analysis Computer Savvy Program Administration
User Acceptance Testing Customer Service Data Entry
Sales Payment Processing Workflow Management
SELECTED ACCOMPLISHMENTS
Major participant in reducing a backlog of over 900 customer requests by approximately 88% to fewer than 100
requests in 2009 at Project Management Institute.
Major contributor in the successful development and roll out of an online batch entry system at Project Management
Institute.
Awarded immediate promotion for receiving the top score in training class at Apple Vacations.
PROFESSIONAL EXPERIENCE
PROJECT MANAGEMENT INSTITUTE, NEWTOWN SQUARE, PA 2008 – 2011
Program Administration Associate
Provided outstanding customer support by accurately and efficiently resolving advanced inquiries and escalated
issues.
Recommend initiatives to reduce cost, improve processes, programs, systems and performance, as well as
customer satisfaction. Drove upgrade to Adobe Acrobat Professional which improved customer satisfaction
by creating more electronically friendly forms, and reduced time and costs of outsourcing form
development.
Actively participate on project and process improvement teams. Participate in User Acceptance Testing to ensure
program and system rollouts and enhancements meet requirements.
Wrote, compiled and maintained a collection of email response templates which improved departmental
efficiency, employee performance, and customer satisfaction.
Analyze and identify customer data trends. Worked directly with supervisors and IT department to resolve
problem areas.
Served as a leader by training new hires, cross training existing employees, prioritizing workload and allocating
workload to others.
Support company training initiative by cross training in other departments: processed membership payments,
performed application audits, fulfilled certificate orders, and completed data entry work.

2. LISA BULLEY
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APPLE VACATIONS, NEWTOWN SQUARE, PA 2006-2007
Golden Apple Reservations Agent
Booked and modified tour packages for preferred travel agents as well as direct consumers. Represented multiple
Apple Vacations’ brands, including USA 3000 Vacations and AM Resorts.
Provided customer support and generated numerous sales through vast product knowledge.
Upsold travel insurance and products to increase revenue and ensure traveler satisfaction.
TV GUIDE MAGAZINE, RADNOR, PA 2003-2005
Customer Service Representative II
Exceeded productivity goals by handling an average of 100+ inbound calls per day.
Reviewed account information, addressed billing issues, and processed subscription transactions.
Demonstrated perseverance and problem solving skills by resolving customer concerns.
UNIVERSITY OF DELAWARE - BOB CARPENTER CENTER BOX OFFICE, NEWARK, DE 2000-2003
Student Manager (2002-2003)/Ticket Agent (2000 – 2002)
Managed event ticket operations, including supervising and training student employees, reconciling monetary
transactions, and generating sales reports.
Responsible for set up and execution of ticket sales for offsite university events.
Processed consumer ticket sales for Ticketmaster and University of Delaware events.
WALT DISNEY WORLD CO., ORLANDO, FL 2001-2002
Studios Cast Member
Performed operational and guest service duties at a variety of attractions at Disney Studios.
Represented the Disney brand by providing outstanding service and memorable experiences to park guests.
Engaged live audiences by performing daily verbal presentations.
EDUCATION
Communications, 1999 to 2002, University of Delaware, Newark, DE
TECHNICAL SKILLS
PC Software: Microsoft O/S (Windows XP/Vista/7), Apple O/S (iOS), MS Office products (Word, Excel,
PowerPoint, Outlook), Adobe products (Reader, Acrobat Professional, Life Cycle, Photoshop)