The document discusses professionalism in the workplace. It defines professionalism as relating to workplace values and behaviors. It lists several behaviors that are considered professional, including handling responsibilities with passion, achieving results, giving feedback, and being a team player. The document also discusses dressing appropriately, communicating effectively, meeting deadlines, and taking responsibility. Overall, the document provides guidance on displaying proper conduct, interactions, and appearance to be viewed as a true professional in the workplace.

1. Professionalism ATProfessionalism AT
the Workplacethe Workplace
1BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

2. What is Professionalism?What is Professionalism?
Professionalism is strongly relates
to a particular set of values and
workplace behaviour.
Professional behaviour in the
workplace impacts the entire
organization, affecting every
aspect of day-to-day operations
and ultimately impacting the
company's bottom line.
Unprofessional behaviour in the
workplace affects the morale of
the team as a whole.
2BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

3. following Professionalismfollowing Professionalism
REQUIREDin the work placeREQUIREDin the work place
 Handle all the responsibilities and show
passion for your work
 Achieve expected result and Know how
 Always give appropriate feedback to the co-
workers and supervisor
 Respect for self and for others and their time
 Working with a good attitude and
performance
 Be friendly and a team player
 Problem solving perseverance
 Always Show willingness to learn
3BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

4. Being a True Professional at theBeing a True Professional at the
Work PlaceWork Place
 A good role model for others
including, their behaviour, attitude
and relationships
 Good Time Keepers - always in
before time, uses time well
 Dresses appropriately for the role
 Speaks in a way which is appropriate
to each different audience without
putting people down.
 Knowledgeable about the job,
organization, etc.
4BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

5. Being a True Professional at theBeing a True Professional at the
Work Place Cont.Work Place Cont.
 Communicate effectively, whatever the
circumstances actively listens
 Works well under pressure
 Meets deadlines
 Offer positive contributions in the official
meetings
 Is prepared to put in the time and efforts
to get things done, but also manages to
have a reasonable work life balance
 Is accountable and takes responsibility
for what they do and say, and for what
they leave undone.
5BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

6. Interaction Professionally ATInteraction Professionally AT
WORKPLACEWORKPLACE
 Respect for colleagues is essential for workplace
professionalism. Everyone has different ways of
communicating and approaching issues – be tolerant of
those differences and try to understand other
perspectives.
 Communication is key. It’s okay to speak up and ask for
clarification when you don’t understand something. Issues
are simply the result of miscommunication and having
one simple discussion can resolve the situation
 Individuals who listen and are open to the ideas and
suggestions of their colleagues/supervisors demonstrate
respectful behaviour.
 Keep personal information personal. When you’re at work,
you should limit personal phone calls, emails, texting and
other communications. Give co-workers your undivided
attention.
 Small actions, such as saying "please" and "thank you",
help build collaborative workplace relationships and
establish you as a professional who works well with others.6
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

7. Interaction professionallyInteraction professionally ATAT
WORKPLACEWORKPLACEcont.cont.
 Email etiquette. So much business is conducted
over e-mail, so it’s important to use this form of
communication wisely.
 Poor grammar and spelling can come across as
unprofessional and give the impression that you’re
not taking your role seriously.
 Avoid adding emotional feelings (smiley faces,
twinkle) in your official e-mail massage.
 Do not start messages with “hey” or other casual
phrases—always begin with “Dear…” Workplace
e-mail is not Face book, Twitter or text messaging
—it is a professional form of communication and
should be taken seriously.
 Finally, if you are addressing your supervisor or a
co-worker and especially your clients, address
them formally in your e-mails.
7
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

8. Perform Professionally ATPerform Professionally AT
WORKPLACEWORKPLACE
 Being professional also means doing your work to the best of your ability.
 Excellence is the driving force of professionals. Job is something that overlaps
with their passion.
 They put in their maximum efforts in getting the task done, without holding
back, as they do it for themselves!
 Professionalism leads to positive thinking and people are only focused on the
quality and quantity of the work.
 Accountability and personal responsibility are essential. This means showing
up to the office on time, ready to work. If you’re going to be late to the office,
call or e-mail your supervisor to let them know.
 Individuals demonstrate ethical behaviour through optimal performance and
by not taking credit for the work of others. They show respect to their
supervisor, follow instructions and are friendly to good faith criticism.
8
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

9. PROFESSIONALBEHAVIOURATPROFESSIONALBEHAVIOURAT
WORKPLACEWORKPLACE
 Have a clear-cut divide between your personal life and professional life.
There is a famous saying “when at work leave your worries at home, and
when at home leave your worries at work”.
 Respect other’s personal space. If a supervisor’s or co-worker’s door is
closed, it general means he/she is busy. Always knock and wait for
response. Avoid disrupting a person unless an issue at hand requires an
immediate attention.
 Individuals act professionally by showing up on time for appointments and
meetings, avoiding office gossip, answering phone calls in a timely and
thoughtful manner.
 Abide by the office hours fixed by the organization. However, due to some
unforeseen circumstances when unable to do so, they must inform the
supervisor and HR office.
 Communicating differences of opinion respectfully and in the appropriate
behaviour.
 Unprofessional, behaviour can include gestures, words, expressions or other
actions, such as acting bored during meetings to show disinterest
9BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

10. Professional Appearance AtProfessional Appearance At
WorkplaceWorkplace
 Your clothing creates an image of you.
 People form opinions based on the way you
dress. When part of an organization, it is very
essential that you follow the dress code
specified by the organization.
 A dress code brings in uniformity to the
workplace and forms part of the organization
culture.
 Do not dress provocatively, a work place
comprises different people, wear something that
will help you fit in there.
 Refrain from using heavily scented perfume, or
lotions that could bother co-workers
10
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

11. How is professionalism in theHow is professionalism in the
work place judged?work place judged?
 Your image/presentation
 Strongly influenced by culture of the
organization.
 Against expectations or standards
 Professionalism is judged by the way
you communicate with others in the
workplace. It is reflected in your
attitude and willingness to learn.
 Your job performance or conduct in
general.
 Professionals judge themselves as part
of the solution rather than the problem.
 Professionalism is in the eye of the
beholder.
11
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

12. Questions/CommentsQuestions/Comments
12
BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)

13. BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited) 13
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14. THANKYOUTHANKYOU
14BY VARUN OJHA (T&D Executive Apollo Pharmacy A Unit of Apollo Hospitals Enterprise Limited)