Fredrick Houston has over 20 years of experience as a computer operator with extensive knowledge of mainframe systems like Honeywell 9000 and Tandem Non-Stop. He has skills in batch job scheduling, infrastructure monitoring using Solarwinds software, backup and recovery, and help desk software like BMC Service Desk Express. Currently he works as a Computer Operator A for Shelby County Government, where his responsibilities include planning batch runs, monitoring systems, preparing daily reports, and troubleshooting issues.

1. professional summary
skills
work history
FREDRICK L HOUSTON
3293 Piedmont Cove, Memphis, TN 38115 | (H) (901) 734-7362 | fredrick.houston89@gmail.com
Veteran Computer Operator with extensive experience with the following systems: Honeywell 9000 Mainframe,
Tandem Non-Stop.
Knowledgeable of batch job scheduling / control, job restart procedures, etc.
Proficient in user authentication and authorization, through works in Active Directory.
Comprehensive experience with help desk / service desk software, BMC Service Desk Express, in particular.
Experienced in monitoring IT infrastructure; practical knowledge of IT Network Management / Monitoring
software. (Solarwinds Orion - NPM, SAM, NCM, NTA, UDT)
Familiar with backup and recovery software for supporting tape storage or disk storage targets.
Some experience with Microsoft Office applications.
Data center experience
Documentation skills
Reporting skills
Excellent communication skills
Strong analytical and problem solving skills
Time management
Troubleshooting
Equipment maintenance
Jan 2006 - Current
160 North Main, Memphis, TN 38103
Computer Operator A
Shelby County Government
Planning and scheduling batch production runs.
Monitoring systems and devices.
Manipulate control switches on console panels, storage devices, and printers in accordance with detailed
instructions.
Prepare daily Exception Report for IT personnel.
Adhere to departmental work schedule.
Diagnose and correct routine errors.
Organize job tickets and run checks.
Confer with technical/programming staff to assure corrective action for task completion.
Interpret scheduled jobs.
Jan 2000 - Jan 2006
160 North Main, Memphis, TN 38103
Computer Operator B
Shelby County Government
Assisted in monitoring and controlling computers and devices.
After-hour on-call help desk / incident reporting.
Kept records regarding output units and maintained on-line trouble logs, abort sheets, malfunction reports, and
other assigned forms.
Planned and scheduled work assignments.
Delivered computer tapes to off-site storage site.
Jan 1995 - Jan 2000
160 North Main, Memphis, TN 38103
Computer Operator C
Shelby County Government
Executed job runs to scheduled specifications, in accordance to job sequence.
Coordinated workload from data center to binding area, to meet user standards.
Interpreted and corrected routine errors through run folder instructions.

2. education
references
Operated binding and other auxiliary equipment.
1996
Memphis, TN
Associate of Science: Computer Accounting Technology
Southwest Tennessee Community College
Computer Accounting Technology
1989
Memphis, TN
High School Diploma:
Kirby High School
References References available upon request.