1. MUKTA A DONGRE Mobile: +91 7406507788
Email:mukta.dongre5@gmail.com
CAREER OBJECTIVE - Aspire to pursue System Engineer/ Business Analyst role with an organization
of repute by leveraging my technology background
PROFESSIONAL SYNOPSIS
• I have close to 6.5 years of experience in Systems monitoring operations in the financial services
industry.
• Manage, maintain and troubleshoot on a day to day basis 30,000+ servers worldwide for Merrill
Lynch & Bank of America using various systems monitoring tools.
• Strong interpersonal skills and ability to work under high pressure situations and manage
geographically spread sites.
• Possess high level of initiative, judgment with sound problem solving skills.
• Support and manage hardware OS and application monitoring for diverse platforms like Windows,
Unix, Linux, AIX and Solaris.
• Coordinates complex service requests from clients ensuring all parties are aware of their
responsibilities and have the knowledge needed to assume the task.
CORE COMPETENCIES
• Strong exposure and experience of working on monitoring tools like NetIQ, BMC Patrol, IBM Tivoli
and Netcool.
• IBM Tivoli Monitoring
a. Creation of Policy Regions, Profiles, Resource Models, Tasks etc
b. ITM6.x Situation creation for various conditions
c. ITM6.x OS Agent installation and configuration Procedures
d. Troubleshooting procedure for ITM6.x situations error
e. Universal Agent and other agent’s installation and configuration procedure
f. Basic Shell and perl scripting (understanding and modification if required)
g. Working knowledge of TEC - editing Baroc Files, Rules etc
h. Familiar with TEMS, TEPS and warehouse troubleshooting
i. Working knowledge of various Tivoli users' creation and authentication procedure
• NetIQ Appmanager Suite Administration
a. Installation and configuration of NetIQ agents for Windows servers.
b. Deploying Knowledge Script jobs according to customer requirements.
c. Administration including maintenance and change management.
d. Customizing NetIQ reports to customers according to their requirements, for performance
monitoring and capacity planning.
e. Design, Installation, Configuration & Troubleshooting of NetIQ.
f. Integration of Netcool connector with NetIQ.
• BMC Patrol Administration
a. Installation and configuration of Patrol agents for Unix servers
b. Deploying and modification of rule sets according to customer requirements
c. Design, Installation, Configuration & Troubleshooting of PCM & PCO.
• Knowledge on report/documentation creation for various implementation status and agent build
status
• Working knowledge of new environment setup (TEMS, RTEMS, TEPS installation Procedure)
o Working knowledge of ITM integration with other tools like Netcool Omnibus / WebTop
• SiteScope Administration - Deploying monitors for web services.
EMPLOYMENT SCAN

2. April’2009 to April 2015 Senior Systems Engineer, Bank of America, Hyderabad
Feb’2007 to Mar’2009 Software Engineer, Satyam Computer Services Ltd, Hyderabad
(Transitioned to Bank of America after the ML acquisition in 2009)
Primary Responsibilities:
 Delivering effective and timely resolution of service problems.
 Manage major incidents to SLA targets and to business process.
 Provide overall technical leadership to the offshore team.
Achievements
 Named in the Bank of America’s New settler internal magazine for successfully migrating
Merrill Lynch servers to Bank of America environments (May 2009)
 Successful auditing of ML servers
 Recognized and appreciated by the higher management of ML for successful migration of
servers from Tokyo to Singapore data center (Jan 2009)
ACADEMIA
2006 BE (Electrical Electronics and Power) from P.E.S. College of Engineering Institute,
Aurangabad (MH) – 68%
2002 XII from S.B.College of Science, Aurangabad – 70.17%
2000 X from Bal Vidya Mandir High school, Aurangabad – 79.73%%
PERSONAL VITAE
Date of Birth: 05th February 1985
Permanent Address: 1-10-15,403, Gharonda Annapurna apt, Ashok Nagar, Street no.4, Hyderabad 500020