1. Managed
services
Delivering enterprise level
managed services to the
small business

2. What is Managed Services?
Managed services is the practice of transferring
day-to-day related IT management responsibility
as a strategic method for improved effective
and efficient operations

3. Why Managed Services?
Managed services are rapidly replacing
traditional information technology
(IT) management tools and mega-outsourcing
arrangements because they provide a more
cost-effective method of managing and
protecting enterprise networks, systems
and applications.

4. Managed Services Facts
 Average downtime is 50% shorter with remote
monitoring services
 Total Cost of Ownership (TCO) analysis
average documented savings of 20%
 When utilizing proactive managed services
costs are budgeted and controlled

5. How it Works
 Deploying agents to clients IT infrastructure:
 Network Devices – Firewalls/Routers/Switches
 Servers – Windows / Linux / ESXi/ VM’s / SAN
 Voice Systems – PBX / Gateways
 Desktops
 Mobile Devices

6. Managed Services Features
 Help Desk
 IT Management
 Mobile Device Management

7. Managed Services Features
 Cloud Services
 Website Management
 Professional Services
 On-Demand IT Services

8. Managed Services Features
 Security
 Business Continuity
 Email Management

9. Serv365™ IT Department

10. Executive Report
 Overview of entire network

11. Executive Report

12. Performance Monitoring