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Managed Services is not a product, it's a business model!

This is the slide deck that was used for my presentation at the Level Platforms 2013 Partner Summit in Las Vegas

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Managed Services is not a product, it's a business model!

  1. 1. Stuart SelbstPresidentStuart Selbst Consulting, LLCwww.stuartselbst.comLevel Platforms Partner SummitJune 18, 2013The Cosmopolitan of Las Vegas
  2. 2. Agenda 60-seconds about Stuart What are managed services? Forget about the technology! Why are managed services important to your clients? What is really important to the client? Success Story – Kilpatrick IT Solutions Giveaway (Sales Pitch!!) Q&A@MSPCoach#LPILive
  3. 3. 60-seconds about Stuart Over 22 years in the industry Started, ran and sold a very successful MSP 75% of the MSP we partners with use Level Platforms Take the “client benefit” approach to the MSP business Typical MSP client grows 37%-42% each year. MSP Mentor Top 250 (2009, 10, 11, 12) SMB 150 (2011, 12, 13) Channel Partners Advisory Board 2012-14 Recently voted by the industry as a Top 10 MSP Expert@MSPCoach#LPILive
  4. 4. @MSPCoach#MSPExperts#LPILivehttp://blog.clientheartbeat.com/most-influential-msp-experts/
  5. 5. “Try not to become a man ofsuccess, but rather try to become aman of value.”Albert Einstein@MSPCoach#LPILive
  6. 6. What are managed services? Any service that you can sell to your client once… Bill on a monthly basis… BACKED by a service level agreement! This is the business of IT not the IT business!@MSPCoach#LPILive
  7. 7. Forget about the technology Your client really doesn’t care They don’t know the different between active directoryand active ingredient They want the ANY key to just work Focused on productivity and profits Be the solution…not the cause of the problems Make it simple for the client to buy from you!@MSPCoach#LPILive
  8. 8. Why managed services can beattractive to the client Predictable costs each month, invoice is the same Engaged technology partner who takes “operationalownership” of ALL the company technology Increasing employee productivity by reducingdowntime Increasing company profits by increasing employeeproductivity@MSPCoach#LPILive
  9. 9. What is really important to theclient? Increase stock price or company value Increased market share Improving efficiencies and reducing costs while continuing togrow business Turn around… Leverage technology to improve efficiencies while reducing costs Protect “turf” Protect / Enhance their brand Company Culture Increase customer satisfaction (internal and external) Increase Sales Grow Revenue and Profits@MSPCoach#LPILive
  10. 10. Kilpatrick IT Solutions AVG and Level Platforms Executive Council Member Engaged with Stuart Selbst Consulting 18 months ago Q2 2012 lost a client worth more than 10k/month Took a different, yet aggressive approach to marketing,sales and service deliverables Ended the year with a 17% growth including newcontracted clients and recurring revenue. On pace in 2013 for record growth, revenues and profits.“Stuart Selbst of Stuart Selbst Consulting has been an invaluable asset to my firm. Hisknowledge of all aspects of a modern MSP practice is unparalleled. He has helped us withoperation streamlining, employee issues, marketing, advertising, product planning andgeneral business advice. I highly recommend Stuart for any size MSP that want to get to thenext level and is looking for the RIGHT expertise. – Kevin Kilpatrick@MSPCoach@KilpatrickIT#LPILive
  11. 11. Who wants something for free?Sign up to work with me during the conferenceI will give you….1-month freewait there’s moreSign up by the end of this session, we’ll give you a month of contentwriting for free. (min $1000 savings)Refer an LPI partner to me, I will send you a check for $250.00 when theysign up. www.stuartselbst.com/referral-program@MSPCoach#LPILive
  12. 12. Q & AStuart Selbst Consulting, LLCwww.stuartselbst.cominfo@stuartselbst.com480-389-5481StuartSelbstConsulting#LPILive@MSPCoach@MSPTraining
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This is the slide deck that was used for my presentation at the Level Platforms 2013 Partner Summit in Las Vegas

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