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My Tech Team Managed Services


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My Tech Team Managed Services

  1. 1. Real-Time Server & Network Monitoring & Management – Managed IT Service A dollar a day versus a day’s downtime?
  2. 2. Agenda <ul><li>Introduction </li></ul><ul><li>IT Challenges </li></ul><ul><li>Problems with Traditional Approaches </li></ul><ul><li>Details of the Managed IT Solution </li></ul><ul><li>How it Works </li></ul><ul><li>The Benefits of Fully Managed Support </li></ul><ul><li>Q & A </li></ul>
  3. 3. About My Tech Team <ul><li>Founded 2008 </li></ul><ul><li>Based in Bossier City, Louisiana </li></ul><ul><li>6 Employees </li></ul><ul><li>Specialise in IT Support for small businesses </li></ul><ul><li>GFI Authorised Partner </li></ul>
  4. 4. About My Tech Team <ul><li>Pre-eminent Managed Service Provider </li></ul><ul><ul><li>“ Provide organizations with predictable, business-focused IT services that optimize operations, manage risk and deliver measurable business value.” </li></ul></ul><ul><li>The Company </li></ul><ul><li>The IT Support Department is a Managed IT Solution Provider located in Bossier City, Louisiana. The company offers a full range of IT services, customized to any businesses needs at an affordable rate. We can be your very own IT department or supplement your already existing IT staff. From assessment to design, implementation to maintenance, problem resolution to on-going help desk support, we will meet and exceed the requirements of any businesses IT infrastructure. </li></ul><ul><li>Comprehensive Services Offerings </li></ul><ul><ul><li>Customized IT Solutions </li></ul></ul><ul><ul><li>Infrastructure Management </li></ul></ul><ul><ul><li>Consulting </li></ul></ul><ul><ul><li>More </li></ul></ul><ul><li>Capable </li></ul><ul><li>The Companies state of the art technology allows it to deliver the best service to our clients for the least cost – and report with unprecedented detail. </li></ul><ul><ul><li>Lightning-fast remote control and remote management </li></ul></ul><ul><ul><li>Remote monitoring and managing of any IP-enabled device from a single dashboard </li></ul></ul>
  5. 5. IT Challenges <ul><li>Unpredictable, Costly Downtime </li></ul><ul><ul><li>Staff and corporate productivity are impacted </li></ul></ul><ul><li>Managing IT Costs </li></ul><ul><ul><li>Overages, surprises and unpredictable IT support costs </li></ul></ul><ul><ul><li>Frustration with inability to accurately budget for IT </li></ul></ul><ul><li>Paying for Downtime </li></ul><ul><ul><li>IT service provider makes money when vital elements of your network have failed or need service and repair </li></ul></ul><ul><li>Management Effort </li></ul><ul><ul><li>Expense and effort of hiring and managing an internal IT support staff </li></ul></ul><ul><li>Risk and Exposure </li></ul><ul><ul><li>Security vulnerabilities </li></ul></ul><ul><ul><li>Data loss or theft </li></ul></ul><ul><ul><li>Compliance uncertainties </li></ul></ul><ul><li>Strategic Issues </li></ul><ul><ul><li>Lack of accountability or ownership of problems </li></ul></ul><ul><ul><li>Lack of optimization </li></ul></ul>
  6. 6. Frustrations with Traditional IT Services Frustration Cause <ul><li>Lack of accountability </li></ul><ul><li>No single, responsible entity for IT management and planning </li></ul><ul><li>No service agreements </li></ul><ul><li>Multiple providers and vendors </li></ul><ul><li>Unpredictable IT costs </li></ul><ul><li>IT support cost fluctuations impact budgeting and planning </li></ul><ul><li>Billable response, billable maintenance, billable requests and overages </li></ul><ul><li>Chronic IT issues </li></ul><ul><li>Similar incidents happen again and again </li></ul><ul><li>No problem management system </li></ul><ul><li>No ability to conduct proper trending and issue avoidance </li></ul><ul><li>Downtime costs </li></ul><ul><li>IT interruptions or failures cost time, money and productivity </li></ul><ul><li>Improper or no preventative maintenance plan </li></ul><ul><li>Failure to employ redundancy </li></ul><ul><li>Misaligned objectives </li></ul><ul><li>IT provider and client’s business needs don’t match </li></ul><ul><li>Service provider benefits from a network that keeps breaking and requires reactive support </li></ul>
  7. 7. What’s the cost of one day’s downtime? <ul><li>Cost of downtime = </li></ul><ul><ul><li>Staff unable to work </li></ul></ul><ul><ul><li>Customers unable to buy or progress </li></ul></ul><ul><ul><li>Reputation damage </li></ul></ul>
  8. 8. The Solution – Managed Services <ul><li>One monthly fee for total IT support </li></ul><ul><li>A true IT partnership </li></ul><ul><li>A comprehensive solution to manage devices, network, users, desktops, security and data </li></ul><ul><li>Structured response and maintenance agreement </li></ul><ul><li>Constant information from the network </li></ul><ul><li>Support plan that is tailored to customer needs </li></ul><ul><li>Strategic approach to IT management, built on a solid tactical execution </li></ul><ul><li>Total alignment of client and provider’s goals </li></ul>
  9. 9. Reduce the risk of downtime <ul><li>Round the clock Real-Time Server & Network Monitoring: </li></ul><ul><ul><li>We report the status to you daily (email) </li></ul></ul><ul><ul><li>Optional Remedial Action </li></ul></ul><ul><ul><li>We provide IT support, supply and installation services, or work alongside your existing support providers. </li></ul></ul><ul><li>Sever health and performance </li></ul><ul><li>Network speed and connectivity </li></ul><ul><li>Disk space availability/ consumption </li></ul><ul><li>Web page availability </li></ul><ul><li>File and folder sizes are within expectations </li></ul><ul><li>Vital Windows Services are working </li></ul>
  10. 10. Managed IT Solution – How It Works <ul><li>IT Management: </li></ul><ul><li>Unlimited network support (LAN,WAN,VPN) </li></ul><ul><li>Unlimited server maintenance </li></ul><ul><li>Monitoring devices and applications for performance, predictive failure and trending </li></ul><ul><li>Advanced security services </li></ul><ul><li>Data backup and recovery services </li></ul><ul><li>Asset and warranty management and control </li></ul><ul><li>Move/Add/Change projects </li></ul><ul><li>Unlimited workstation support </li></ul><ul><li>Virtual CIO consulting and reports </li></ul>Customer Network <ul><li>Service Desk: </li></ul><ul><li>Unlimited Remote Network Support </li></ul><ul><li>Technician Dispatching </li></ul><ul><li>Unlimited Emergency Support </li></ul><ul><li>Unlimited End-User Helpdesk </li></ul>Network Management Services
  11. 11. Managed IT Solution – Benefits <ul><li>Total cost predictability </li></ul><ul><ul><li>A single monthly fee gets you a complete IT solution </li></ul></ul><ul><ul><li>Lower total cost of ownership and management </li></ul></ul><ul><li>System reliability and performance </li></ul><ul><ul><li>Prevents issues, reduces downtime impact and duration </li></ul></ul><ul><li>IT spending focused on issue avoidance and service optimization rather than ‘fighting fires’ </li></ul><ul><ul><li>Through unlimited preventative maintenance </li></ul></ul><ul><ul><li>When needed, highest level of response to issues </li></ul></ul><ul><li>Improved security </li></ul><ul><ul><li>Minimize risk of intrusion, data theft and lost productivity </li></ul></ul><ul><li>A complete, outsourced IT management solution </li></ul><ul><ul><li>Focus on your core competence and not your network </li></ul></ul><ul><ul><li>Less than hiring an IT staff internally </li></ul></ul>
  12. 12. Managed IT Solution – About <ul><li>Managed IT Services Solution: </li></ul><ul><ul><li>Customized solution to best support your business needs </li></ul></ul><ul><ul><li>Initial project to stabilize and baseline IT resources </li></ul></ul><ul><ul><li>24x7 performance monitoring of your key devices, applications and IT resources </li></ul></ul><ul><ul><li>Remote and onsite maintenance services </li></ul></ul><ul><ul><li>Highest call priority over standard customers </li></ul></ul><ul><ul><li>Comprehensive reporting, analysis and consultation </li></ul></ul><ul><ul><li>Greater transparency into IT performance, trends and planning </li></ul></ul><ul><li>Addresses: </li></ul><ul><ul><li>Network and system stability and safety </li></ul></ul><ul><ul><li>Security plan and services </li></ul></ul><ul><ul><li>Desktop services </li></ul></ul><ul><ul><li>Helpdesk services for users </li></ul></ul><ul><ul><li>Data protection through backup solution </li></ul></ul><ul><ul><li>Effective planning for functionality and capacity and performance </li></ul></ul><ul><ul><li>Application support with 3 rd party vendors </li></ul></ul>
  13. 13. Real-Time Server & Network Monitoring customers include <ul><li>Republic Contractors, Inc. – Shreveport, LA </li></ul><ul><li>Industrial Sheet Metal, LLC – Shreveport, LA </li></ul><ul><li>Eco Mulch & Sod, Inc. – Shreveport/Bossier, LA </li></ul><ul><li>PGA Mechanical Contractors, Inc. – Floral Park, NY </li></ul><ul><li>Stonewall Baptist Church </li></ul><ul><li>“ Since My Tech Team started watching over our IT systems around the clock, we’ve not lost one hour in downtime. With their proactive and professional approach to IT support, they come highly recommended.” – Curtiss Wright, Republic Contractors, Inc. </li></ul>
  14. 14. Can You Afford Not To? <ul><li>Increase </li></ul><ul><ul><li>Client and user service level and quality </li></ul></ul><ul><ul><li>System uptime and performance </li></ul></ul><ul><ul><li>Staff productivity </li></ul></ul><ul><ul><li>Cost predictability </li></ul></ul><ul><ul><li>Alignment of IT to business needs </li></ul></ul><ul><ul><li>Transparency into IT performance </li></ul></ul><ul><li>Reduce </li></ul><ul><ul><li>Total cost of IT management </li></ul></ul><ul><ul><li>Security and compliance exposure </li></ul></ul><ul><ul><li>Risk of catastrophic data loss </li></ul></ul><ul><ul><li>Emergency IT issues </li></ul></ul><ul><ul><li>Downtime and lost productivity costs </li></ul></ul>
  15. 15. How much to minimize downtime? <ul><li>Free 7-day trial </li></ul><ul><li>Then, network assessment and choose services </li></ul>
  16. 16. <ul><li>Prevent disaster by minimizing downtime with </li></ul><ul><li>Real-Time Server & Network Monitoring. </li></ul><ul><li>Tel: 800.681.5470 </li></ul><ul><li>Web: </li></ul>SP/0033/v1.0/EN