• Infrastructure Management Services- Infrastructure Management services is a highly flexible and configurable stack of services, helping companies from small to large enterprises administer their IT department with improved efficiency & cost-effectively. Key Benefits of Remote Infrastructure Management: • Better Productivity • Improved IT infrastructure up time • More transparency & control • Instant Problem Identification & resolution • Reduced Operation Costs • Pro active approach • Increased ability to adopt new technologies • Streamlined Business Operations • More ROI (Return on Investment) ITBD manages your complete IT infrastructure with Unlimited remote support services. Our Remote Infrastructure services suite includes: Desktop Services- Configuration of applications& software, desktop scanning for security purposes, data backups, updating anti-virus on a regular basis. Network Services- Network availability, regular network monitoring & reporting, configuration backups, network device management. Help Desk Services- Around the clock 24x7 help desk coverage, instant ticket management, issues are taken care either by Telephone, Email or Help desk Portal. IT Security Services- Flexibility & preparedness for all new & existing services, security compliance. BCP (Business Continuity Plan) or DR Services- To ensure infrastructure availability from a different premises if possible, or provide remote access infrastructure setup for users to enable login from different locations such as hotel, office, or while traveling. • How we do it differently? Pre-defined SLA (Service Level Agreements) Instant troubleshooting & Problem Management Constant Service Level Maintenance In-depth Reporting Best Practice Driven Fast & Effective Services ITBD Service Offerings: At IT by Design, each of these service offerings can work individually, or in combination in order to provide a valuable contribution to the overall IT infrastructure of your company. Allowing your employees to focus on core business objectives.

2. Infrastructure Management services is a highly flexible and configurable
stack of services, helping companies from small to large enterprises
administer their IT department with improved efficiency & cost-effectively

3. Better Productivity
Improved IT infrastructure uptime
More Transparency and Control
Instant Problem Identification and resolution
Reduced operation costs
Pro active Approach
Increased ability to adopt new technologies
Steam lined Business Operations

4. ITBD manages your complete IT infrastructure with unlimited remote support
services. Our remote Infrastructure services suite include:
• Desktop Service- Configuration of application and software, desktop scanning for
security purposes, data backups, updating antivirus on a regular bases.
• Network Services- Network availability, regular network monitoring and reporting,
configuration backups, network device management.
• Help Desk Services- Around the clock 24x7 help desk coverage, instant ticket
management, issues are taken care either by Telephone, Email or Help desk Portal.
• IT Security Services- Flexibility & preparedness for all new & existing services, security
compliance.
• BCP (Business Continuity Plan) or DR Services- To ensure infrastructure availability
from a different premises if possible, or provide remote access infrastructure setup for users
to enable login from different locations such as hotel, office, or while traveling.

5. Pre defined SLA(Service Level Agreements)
Instant troubleshooting and Problem management
Constant Service level Maintenance
In Depth Reporting
Best Practice Driven
Fast and Effective Services

6. At IT by Design, each of these service offerings can work individually, or in
combination in order to provide a valuable contribution to the overall IT
infrastructure of your company. Allowing your employees to focus on core business
objectives.

7. Visit us @ www.itbd.net
Like us on Facebook.com/itbd.net
Follow us on Twitter @IT_BY_DESIGN