1. MADHU VERMA
Mobile: +91-9810804603 Email: madsverma5@gmail.com
LinkedIn Id: https://in.linkedin.com/in/madhu-verma-73480326
Address: RZ B-1/41, Raghu Nagar, New Delhi 110 045
CIPM certified project manager with consulting, transformation and service delivery experience of 12
years. In - depth knowledge & expertise in whole gamut of service lines, specializing in Project
Management, Business Process Modelling, Re-Engineering, and Service Delivery optimization
Executive Profile
• Project Management and consulting experience in various service lines including Source to Pay(STP),
Order to Cash(OTC), Travel & Expense(T&E) and Payroll
• Finance management experience with strong grip over Business P&L and the ability to connect the
dots between financials and business nuances
• Experience in creating strategicpricing proposals for all new deals in Banking, Finance Services and
Insurance Vertical
• Team leading experience with immaculate domain experience in PTP and OTC space in Insurance/
Reinsurance Industry
Organisational Experience
June 2011 - Till Date – Senior Manager (Consulting & Transformation) – GENPACT
• Implementation of 10 international reengineering projects
• Currently leading a data migration project to migrate financial savings from multiple systems
for global locations into a new tool ensuring standardization of financial recording process
• A Solution Identification project to move AP and T&E functions from multiple locations into GBS
and provide short/long term cost effective solutions for a Heavy Equipment manufacturing Co.
• 6 reengineering assignments for clients in diverse industries to analyze As-Is Process, Identify
Risks & Controls and Recommend short/ long term cost effective solutions in the Source to
Pay(S2P) ,Record to Report (R2R), T&E and Payroll Domain
• 2 reengineering projects with a Telecom major in AP and other Finance functions to create
Shared Service Centre(GBS), ensuring successful transition and driving sustainability of the
same
• Ensuring effective stakeholder management by coordinating with all project work streams
• Ensuring products and services are delivered within the time and budget constraints and meet
the required level of quality
• Monitoring the project deadlines ensuring issues are escalated/resolved in a timely manner and
the appropriate corrective actions are implemented
June 2009 - 2011 - Manager (Finance) – GENPACT
• Handling FP&A for businesses worth $30 MM in annual revenue

2. • Overall Revenue Forecasting and Analysis highlighting any revenue risk and mitigation plan and
highlights
• Control key drivers of the P&L with regular Variance analysis by month, quarter, plan and actual
as required to improve Revenue/EBIT line
• Ensure that all invoicing, billing and collection, reconciliation happen in timely and accurate
manner
• Prepare all presentation documents for key stakeholders like the Account Leader, External
Client, Business Leaders for Board and Investor reviews
• Commercials and Pricing management
• Responsible for all Pricing and commercial models & strategy for all new clients in BFSI vertical
to ensure best price value for the overall service delivery solution
• Front end Finance person for BD team, operations, solution team and other stake holders
related to effective price proposals and commercial model
• Maintain and monitor post facto deal EBIT analysis / cost benefit analysis for all major deals
submitted. Through post deal analysis and discussion, took corrective actions, through
innovative ideas and suggestion to ensure higher EBIT/sustained growth
June 2007 – June 2009 – Assistant Manager (Operations) – GENPACT
• Team Management
• Leading, training & monitoring a 26 member’s team for maintaining excellence in operations.
• Steering existing team, Monthly Dashboard Digital Cockpit, Monthly PMS (Performance
Management System), Calculation of VIC (Variable Incentive Scheme) for entire team &
Monthly Activity Analysis.
• Process Management
• Monitoring the overall functioning of processes, working with cross functional teams for
identifying improvement areas and implementing adequate measures to maximize customer
satisfaction level.
• Mapping client’s requirements & coordinating development & implementation process within
guidelines.
• Client Management
• Communicate with the customer on a regular basis to discuss operational issues and CTQ
delivery and to build excellent connect with the customer.
• Proactively handle all probable escalations to ensure smooth operations. Identify/create future
business opportunities for the company
• SLA Deliverables
• Ensure each agent delivers excellent quality of service and all SLAs are met on a monthly basis
and proactive communication/action plan for any miss.
• Forecasting workload and scheduling staff to meet anticipated workload. Involved in Capacity
Planning, Ramp ups and CTQ Base-Lining.
June 2003 - June 2007 – Subject Matter Expert (Operations) – GENPACT

3. • Acted as a Subject Matter Expert for Cash Allocations and shared knowledge across cross functions
• Consistently performed and achieved Six Sigma Quality.
• Responsible for closure of Unmatched Cash (UMC) in three of five segments of UMC viz. Direct,
Brokered and Others by leading weekly calls with US counterparts
• Single point of contact for handling upstream (Treasury & Bookings) & Downstream (Reconciliation)
process queries for the process to balance General Ledgers.
Notable Attainments:
• Successfully graduated from Global Operating Leadership Development(GOLD) program that focuses
on transforming top managers selected from all global locations of the organization into future
leaders
• Contributed to Organization’s success in winning 2 large international customer opportunities by
building competitive price proposals and securing financial agreement to the business models.
• Streamlined and automated the entire billing process reducing the Turn Around Time (TAT) from 25
days to just 3 days for the same.
• Successfully completed a Green Belt (GB) project improving the first pass accuracy of an accounts
payable process
• Successfully completed 3 Lean Projects which aimed at automating the procedure of Dashboard
preparation, procedure of identifying the Partial payment s of clients & improving the accuracy of
Cash Allocation.
• Successfully lead the Pinnacle Society that focuses on enhancing communication skills and also helps
people in preparing for assessments for promotions.
• Rewarded twice with the Quarterly Excellence Award for significant contribution and exceptional
performance in the process
• Awarded with 9 Bronze awards and best trainer of the CoE for outstanding performance
Trainings/Certifications
Class room trainings
• MS Project
• 7 Habits of Highly effective people
• Presentation Skills
• Foundations of Leadership
• Time Management,
• Interpersonal skill for success,
• Enhancing team Fitness
Online Trainings
• Effective Communication Skills
• Basics of Insurance & Reinsurance
• Art of Influencing People & Managing Change

4. Certifications
• CIPM from i2P2M
• Diploma in Information Technology (DNIIT)from NIIT
• Green belt (Six Sigma) from Genpact
• IIAfrom AICPCU
• Lean Ace from Genpact
Qualifications
2009 PGDBMin HR Symbiosis Centre of Distant Learning (SCDL), Pune
2001 B.Com (Hons) University of Delhi