1. JAIRAJ .S.R
Mobile :- 9590969818 * E-Mail :- jairaj.sr@gmail.com
 SENIOR LEVEL PROFESSIONAL 
Operations Management/ Risk Compliance Audit Management / KYC AML Process/ Client Relationship / Team Leader / HR and able Administrator
PROFESSIONAL SNAPSHOT
 An accomplished visionary & mission-oriented leader w ith totalexperience of 7.1 years in Banking Operations, Risk and Compliance,
Client Relationship Management ,Team Management , HR and Administrator.
 Adept in handling retail banking operations & experience of developing procedures, service standards for business excellence.
 Have an experience in first hand auditing and compliance , timely submission of filling statutory and submission of reports in branch
banking operations.
 Abilities in managing quality customer service operations, organizing process strategies and building relationships w ith various
groups, handling the service team as w ell and ensure that the w ork are done as per process / Rules & regulations.
 Adroit in performing all banking operations effectively& efficiently, coordinating w ith variousbranches& managing a variety of branch
banking operations.
 Deftness in handling overallfunctioning of processes & implementing processes in line w ith the pre-set guidelines; solutions-driven,
customer centric professional w ith significant experience in handling all aspects of service functions and preventing escalations.
CORE COMPETENCIES
Banking Operations Head
 Imparting effective lobby management and w ork flow management at all desks.
 Ensuring customer delight by maintaining high levels of service delivery and quality standards.
 Leading & managing the complete branch operations in addition to sales w ith key focus on bottom line profitability by ensuring
optimal utilization of available resources.
 Administering the aspects connected w ith facilities management, internal external audits and dealing w ith statutory bodies.
 Initiating and encouraging participation in team meetings to discuss issues related to team productivity and quality & partic ipating in
quality audits.
 Making specific changes in system/ processes / workmethods to improve performance and manage information in a systematic and
structured manner.
 Serving as a primary escalation point for team members for resolving conflicts w ith external and internal customers.
Anti Money Laundering
 Performed quality assurance of transaction monitoring to identify suspicious activities
 Assisted in the identification, prevention and detection of potential suspicious and/or unusualactivities, transactionsand/or
 customer behavior by performing transaction analysis, investigations, and monitoring account relationships.
 Evaluated transactions to look for layering activities
 Manage suspicious activity monitoring and SAR and CTR ,FIU reporting, identification and risk rating of higher risk customers, and
screenings for assigned bank(s).
 Approving of all new clients through due diligence procedures including the review of KYCdocumentation, public record research,
EDD procedures,
Internal audit
 Prepare effective auditing plans.Organize and implement internal audits.
Execute group internal audit and specialinvestigations, compliance w ith policies and rules.
 Conduct periodic audit on the company’s financialsystems and procedures, financialstatements and internalmanagement controls to
ensure compliance w ith legalrequirements and corporate policies.
 Schedule regular management and staff meetings to present audit results and recommend pertinent solutions to any unaccountable
transactions, faulty or erroneousdata and other financialrecord aberration.
Risk and Compliance Management
 Ensuring audit compliance through effective book keeping.
 Ensure timely filling and submission of statutory reports and no adverse irregularities for non compliance .
 Handling the retail banking operations in the branch and ensuring strict compliance to the statutory regulations.
 Ensuring strict implementation of AMLguidelines w ith respect to KYC,new account opening & Monitoring High Value transactions.
 Ensuring strict vigilance on the monthly auditing and surprise verification.
Client Relationship Management
 Managing customer centric operations, forw arding customer instructions to the concerned department & ensuring customer
satisfaction by achieving delivery & service quality norms.
 Interfacing w ith clients for understanding their requirements & suggesting the most viable solutions / products and cultivating relations
w ith them for customer retention & securing repeat business.

2. Team Management
 Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations and meeting of
individual & group targets w ith time frame sets w ith bank objectives
 To ensure discipline to be maintained in branch by service staff , handling grievance as w ell.
 Control on House Keeping activities monitored on regulary.
 Ensuring adherence to Quality norms (FIVE’s and SOX) in order to minimize errors and improve the quality
 To ensure for minimize the admin costs and utilization has been done w ith in budget.
 Abilities in managing quality customer service operations, organizing process strategies and building relationships w ith various
groups, handling the service team as w ell and ensure that the w ork are done as per process / Rules & regulations
As a HR and Administrator
 Design entire recruitment process including interview and induction programs for new employees
 Provides information related to company history, vision and values, Code of Conduct, benefits, attendance policy, meal and rest
periods, and other content contained in the On-boarding Program.
 Assesses associate morale and identifies appropriate timing for activities and events, as w ellas provides input on topics for building-
w ide meetings.
SIGNIFICANT ACCOMPLISHMENTS
 Branch has given Certification as Well controlled (7 star rating ) in term Risk Compliance , Audit Customer Service
quality parameters FY2013-2014
 Aw arded as Best Compliance Manager for the Five star rating of Branch for Audit parameters on FY 2012-2013
 Nominated for Service Champ for Nil escalations & Excellent Customer service during Fy 2011-2012
 Recognized and aw arded as an “Audit Champion” during 2009 to Jun2010
 Acknow ledge for maintaining 100% quality scores throughout the financial year 2009-2010
 Honored as Best Branch Operation Manager under Branch Leadership Programme conducted by ICICI Bank Ltd on 04 March 2009.
 Seven Star audit rating for the external audit done for the period March 2008 - Jan09
 Honored w ith Convocation certificate from former Honorable Governor of Karnataka Mr. CHATURVEDHI for scoring
Highest marks in Banking Subject in B.com Apr 2002.
ACADEMIC CREDENTIALS
 Master of Business Administration from Administrative Management College Bangalore, K.S.O.U (2006)
 B.com from RC College Bangalore University (2002)
 NCDO (Demat) certified on 29-May-2010
 HR Certification
PREVIOUS ASSIGNEMENTS
M ay ’14 – Jan’15 with AxisBank Ltd Bangalore asSenior Manager inOperations
Feb’ 12 - Apr’14 with Kotak Mahindra Bank Ltd Bangalore as Manager in Operations
Dec’ 07 - Jan’ 12 with ICICIBANKLTD , Kerala as Branch Operations Manager
Apr’02 - Nov ’07 in Education al field ,Bangalore
TECHNICAL SKILLS
 SAP, ERP ,
 Finacle Packages, FCRM, Data Base Management
 M.S Office- Word, Excel, Pow er Point, Access, Tally etc.,
PROFESSIONAL TRAININGS UNDERGONE
 Personal Effectiveness and Management Skills
 Branch Leadership Program me
 Passion at Work
 Leadership Skills
 Branch etiquettes.
 Audit & Compliance Management Hygiene
 Customer Service
PERSONAL DETAILS
Date of Birth : 3rd
March, 1981
Marital Status : Single
Languages Know n : Telugu,Kannada,English,Hindi,Malayalam&Tamil.
Nationality : Indian
Address : No. A-7, Flat no 344,
JanaPriya GreenWoods Apartment ,Somashettihalli
Chikkabanavara, Bangalore 560090
Place : Bangalore JAIRAJ.S.R