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FCB Partners Course Overview: Process Owners in Action
- 1. May 18 - 20, 2015 Process Owners in Action Steve Stanton
- 2. 1©2015 FCB Partners. All rights reserved. First Definition “A process owner is someone who spends their time thinking about work and processes. My job is integrating dispersed tasks together into one body of work and then looking at the complete process and making sure that it all works together.” Charles Dunagan, Process Owner Customer Order Fulfillment Shell Chemical
- 3. 2©2015 FCB Partners. All rights reserved. Process Owners in Action • Three days of cases and tools • For Process Owners, those who support them, and those who someday might be them • The only source for role definition, training, and best-practice sharing • Encourages mutual engagement and support among attendees
- 4. 3©2015 FCB Partners. All rights reserved. Two Stories… • Success - Duke Energy • Failure - Un-named consumer products company
- 5. 4©2015 FCB Partners. All rights reserved. PO Role: Diagnostic Exercise Needs Attention At Competency Current Strength Voice of the Customer Strategy Definition Diagnosis Voice of the Process Identification Governance Implementation Voice of the Enterprise Advocacy Execution Coordination
- 6. 5©2015 FCB Partners. All rights reserved. PO Assessment Requirement Comments Communication Interpersonal Left-Brained Improvement Techniques Process Content Support Needs Enterprise Systems Thinker Pragmatic Ambitious Outcome-Oriented Optimistic and Opportunistic
- 7. 6©2015 FCB Partners. All rights reserved. Enterprise Process Governance Catalyst Process Center of Excellence Individual Process Staff Process Owner Process Owner Leader Enterprise Process Council Individual Process Council
- 8. 7©2015 FCB Partners. All rights reserved. An Inevitable Tension: Process vs. Function Process Owners don’t ‘own’ the performers who execute their processes don’t possess the traditional levers of power typically responsible for standardizing processes they don’t manage Execution leaders don’t own the design, the metrics identification and, in many cases, the improvement of the processes they’re responsible for can feel stuck in a passive role often feel that process owners ‘don’t understand that we’re different’
- 9. 8©2015 FCB Partners. All rights reserved. PO Evolution Lobbyist Advocate Steward Leader Role/Position Process Evangelist Process Owner Process Leader Senior Executive Process definition/Scope/do cumentation Loosely defined tasks Well defined process, documented at high level Well defined and totally documented Hyper-documented asset Diagnostics Once Routine and ongoing Ongoing and data- driven Purpose Loosely defined Tightly defined and linked to strategy Participates in strategy development Drives strategy development Metrics Functional and high level Process outcomes are clear Process metric architecture is complete Integrated enterprise arch./balanced scorecard Implementation Role (project) Project Sponsor and helps staffing Drives implementation governance and staffing Active in project and transition
- 10. 9©2015 FCB Partners. All rights reserved. Upcoming FCB Courses Title Description Accelerated Certification A four-day, extended hours, Hammer Certification class. This immersion program combines course work and individual projects Process Redesign A comprehensive, four-day Hammer Certification class on business process redesign (BPR) Implementing Innovation A three-day, advanced course on building the key processes that can deliver a steady stream of breakthroughs Process Owners in Action A three-day Advanced Certification class on business process management (BPM) for Process Owners and those in similar roles Leading Transformation A three-day Hammer Certification class on process governance and enterprise transformation based on the PEMM™ process maturity model Power of Process A two-day Hammer Certification class on process frameworks and methods
- 11. 10©2015 FCB Partners. All rights reserved. Continue the Discussion Online LinkedIn Discussion Groups 1. Process: Business Process Roundtable 2. Enterprise: Continuous Innovation 3. Individuals: Change Agents in Action
- 12. 11©2015 FCB Partners. All rights reserved. For more Information FCB Partners Lindsay Field, Program Director 617 245 0265 lfield@fcbpartners.com