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8	
  Ques'ons	
  for	
  Project	
  Sponsors	
  
Walter	
  Popper,	
  Managing	
  Director	
  
Webinar	
  
March	
  9,	
  2016	
  
For	
  more	
  informa6on,	
  go	
  to	
  fcbpartners.com	
  or	
  call	
  Lindsay	
  Field	
  617.245.0265	
  
1	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Why	
  Do	
  You	
  Need	
  a	
  Sponsor?	
  
“Change	
  doesn’t	
  happen	
  unless	
  it’s	
  led.	
  
Sponsors	
  have	
  to	
  be	
  integrated	
  into	
  the	
  
work	
  of	
  their	
  projects.	
  Only	
  with	
  true	
  
ownership	
  will	
  those	
  projects	
  succeed.”	
  
-­‐	
  Chuck	
  Paul,	
  SVP	
  Opera6ons,	
  Allstate	
  
Sponsorship:	
  	
  The	
  process	
  of	
  observa:on,	
  dialog,	
  decision-­‐making,	
  and	
  
ac:on	
  that	
  guides	
  successful	
  projects	
  from	
  beginning	
  to	
  end.	
  
2	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Sponsorship	
  Must	
  Be	
  Learned	
  
Some	
  execu:ves	
  are	
  naturals	
  
passion	
  for	
  re-­‐shaping	
  the	
  business	
  
in	
  sync	
  with	
  project	
  cadence	
  –	
  make	
  a	
  plan,	
  work	
  the	
  plan	
  
but	
  not	
  micro-­‐managers	
  
	
  
Most	
  learn	
  from	
  experience	
  
defining	
  goals,	
  scope,	
  accountability,	
  and	
  resources	
  before	
  a	
  project	
  begins	
  
engaging	
  throughout	
  the	
  project	
  –	
  diagnosis,	
  design,	
  implementa6on,	
  adop6on	
  
guiding,	
  challenging,	
  and	
  evolving	
  with	
  the	
  team	
  
	
  
How	
  can	
  you	
  accelerate	
  your	
  sponsor’s	
  learning?	
  
establish	
  and	
  develop	
  a	
  meaningful	
  rela6onship	
  
pose	
  the	
  right	
  ques6ons,	
  in	
  the	
  right	
  way,	
  at	
  the	
  right	
  moment	
  
act	
  together,	
  based	
  on	
  the	
  answers	
  
3	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
1.	
  Why	
  Is	
  this	
  Work	
  Important?	
  
—  Important	
  to	
  sponsor	
  and	
  team	
  –	
  
skin	
  in	
  the	
  game	
  
—  Worthwhile	
  to	
  customers	
  –	
  
generates	
  market	
  value	
  
—  High	
  priority	
  for	
  the	
  business	
  –	
  
contributor	
  to	
  shareholder	
  value	
  
—  Sponsor	
  reinforces	
  purpose,	
  
priority,	
  and	
  urgency	
  
“Dream	
  more	
  than	
  others	
  think	
  prac'cal.	
  Expect	
  more	
  than	
  others	
  think	
  
possible.	
  Care	
  more	
  than	
  others	
  think	
  wise.”	
   –	
  Howard	
  Schultz	
  
4	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
2.	
  What’s	
  on	
  the	
  Cri:cal	
  Path?	
  
—  Near-­‐	
  and	
  mid-­‐term	
  events,	
  
stage	
  gates,	
  and	
  due	
  dates	
  
—  Business	
  and	
  market	
  
developments	
  that	
  could	
  
accelerate	
  or	
  derail	
  the	
  project	
  
—  Sponsor	
  as	
  chief	
  project	
  
strategist	
  
“Tac'cs	
  without	
  strategy	
  is	
  the	
  noise	
  before	
  the	
  defeat.”	
  	
  
	
  -­‐	
  Sun-­‐Tzu	
  
5	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
3.	
  Do	
  We	
  Have	
  the	
  Right	
  Players?	
  
—  The	
  right	
  talent	
  at	
  each	
  stage	
  of	
  the	
  project	
  
—  In	
  the	
  right	
  roles	
  and	
  rela6onships	
  
—  Project	
  bench	
  strength,	
  career	
  and	
  succession	
  planning	
  
—  Sponsor	
  as	
  player	
  coach	
  
“The	
  best	
  'me	
  to	
  plant	
  a	
  tree	
  was	
  twenty	
  years	
  ago.	
  The	
  second	
  best	
  
'me	
  is	
  now.”	
   	
   	
   -­‐	
  Chinese	
  Proverb	
  
6	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
4.	
  How	
  Are	
  We	
  Doing?	
  
—  Accomplishments	
  during	
  
the	
  most	
  recent	
  period	
  
—  Misses,	
  near	
  misses	
  and	
  
lessons	
  learned	
  at	
  major	
  
events	
  and	
  stage	
  gates	
  
—  Sponsor	
  as	
  observer,	
  
appraiser	
  and	
  goal	
  se[er	
  
for	
  the	
  next	
  round	
  
“If	
  you	
  keep	
  on	
  doing	
  what	
  you’ve	
  always	
  done,	
  you’ll	
  keep	
  geJng	
  
what	
  you’ve	
  always	
  got.”	
   -­‐	
  W.L.	
  Bateman	
  
7	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
5.	
  What	
  Do	
  We	
  Know?	
  
—  Relentless	
  inquiry	
  required	
  at	
  
every	
  step,	
  not	
  just	
  diagnosis	
  
—  Using	
  new-­‐found	
  data	
  to	
  
challenge	
  legacy	
  assump6ons	
  
—  Sponsor	
  asks	
  tough	
  ques6ons,	
  
expects	
  insigh_ul	
  answers	
  
“Opportunity	
  is	
  missed	
  by	
  most	
  people	
  because	
  it	
  is	
  dressed	
  in	
  
overalls	
  and	
  looks	
  like	
  work.” 	
   -­‐	
  Thomas	
  Edison	
  
8	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
6.	
  Where	
  Should	
  We	
  Focus?	
  
—  Pareto	
  applied	
  to	
  the	
  team’s	
  6me	
  
and	
  a[en6on	
  …	
  and	
  the	
  sponsor’s	
  
—  What	
  to	
  stop,	
  where	
  to	
  re-­‐direct	
  
—  Projects	
  require	
  periodic,	
  
disciplined	
  pruning	
  
–  good	
  results	
  –	
  redouble	
  the	
  effort	
  
–  poor	
  results	
  –	
  change	
  or	
  drop	
  
—  Sponsor	
  as	
  source	
  of	
  judgment,	
  
ready	
  to	
  make	
  tough	
  choices	
  
"It	
  is	
  not	
  enough	
  to	
  be	
  busy	
  …	
  so	
  are	
  the	
  ants.	
  The	
  ques'on	
  is,	
  what	
  are	
  
we	
  busy	
  about?”	
   -­‐	
  Henry	
  David	
  Thoreau	
  
9	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
7.	
  Who	
  Are	
  Our	
  Allies?	
  
—  Messages	
  and	
  how	
  to	
  convey	
  
them	
  in	
  each	
  cycle	
  
—  Requests,	
  exchanges	
  and	
  how	
  
to	
  nego6ate	
  them	
  
—  Skep6cs	
  –	
  engaging	
  them	
  
without	
  was6ng	
  6me	
  
—  Sponsor	
  as	
  communicator	
  and	
  
coali6on	
  builder	
  
"If	
  your	
  ac'ons	
  inspire	
  others	
  to	
  dream	
  more,	
  learn	
  more,	
  do	
  more,	
  
and	
  become	
  more,	
  you	
  are	
  a	
  leader." 	
   	
   	
   	
  -­‐	
  John	
  Quincy	
  Adams	
  
10	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
8.	
  What	
  Keeps	
  Us	
  Up	
  at	
  Night?	
  
—  Risks	
  and	
  roadblocks	
  in	
  the	
  
foreseeable	
  future	
  
—  Alternate	
  courses	
  of	
  ac6on	
  
should	
  the	
  worst	
  occur	
  
—  Sponsor	
  as	
  chief	
  risk	
  
mi6ga6on	
  officer	
  
“Only	
  the	
  paranoid	
  succeed”
–	
  Andy	
  Grove	
  
11	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
To	
  Build	
  a	
  Strong	
  Sponsor	
  Rela:onship,	
  
Work	
  Together	
  on	
  these	
  8	
  Ques:ons:	
  	
  
1.  Why	
  is	
  this	
  work	
  important:	
  To	
  us?	
  To	
  customers?	
  To	
  the	
  business?	
  
2.  What’s	
  on	
  the	
  cri<cal	
  path	
  in	
  the	
  next	
  few	
  months	
  and	
  beyond?	
  
3.  Do	
  we	
  have	
  the	
  right	
  players?	
  In	
  the	
  right	
  roles?	
  Doing	
  the	
  right	
  work?	
  
4.  How	
  are	
  we	
  doing	
  -­‐	
  what	
  have	
  we	
  accomplished,	
  missed,	
  and	
  learned?	
  
5.  What	
  do	
  we	
  know	
  and	
  need	
  to	
  know,	
  to	
  go	
  forward?	
  
6.  How	
  can	
  we	
  focus	
  on	
  what	
  ma[ers	
  most?	
  Stop	
  what’s	
  non-­‐essen6al?	
  
7.  Who	
  are	
  our	
  allies	
  and	
  skep6cs?	
  What	
  do	
  we	
  need	
  from	
  them?	
  
8.  What	
  keeps	
  us	
  up	
  at	
  night?	
  And	
  what’s	
  our	
  ‘plan	
  B’?	
  
12	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
FCB	
  2016	
  Public	
  Courses	
  
Event	
   Dates	
  and	
  Loca:on	
  
Change	
  Leaders	
  and	
  Catalysts	
  
Advanced	
  Cer<fica<on	
  Course	
  
Arlington,	
  VA,	
  April	
  4-­‐5	
  
Process	
  Redesign	
  
Hammer	
  Cer<fica<on	
  Course	
  
Arlington,	
  VA,	
  April	
  5-­‐8	
  
Implementa:on	
  and	
  Execu:on	
  
Advanced	
  Cer<fica<on	
  Course	
  
Arlington,	
  VA,	
  April	
  6-­‐7	
  
Power	
  of	
  Process	
  
Hammer	
  Cer<fica<on	
  Course	
  
New	
  Orleans,	
  LA,	
  October	
  24-­‐25	
  
Leading	
  Transforma:on	
  
Hammer	
  Cer<fica<on	
  Course	
  
New	
  Orleans,	
  LA,	
  October	
  26-­‐28	
  
13	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
Change	
  Leaders	
  and	
  Catalysts	
  
A	
  course	
  on	
  advocacy,	
  sponsorship,	
  and	
  influence	
  for	
  business	
  process	
  change	
  management	
  
When	
  you	
  change	
  what	
  people	
  do	
  –	
  how	
  they	
  work,	
  tools	
  they	
  use,	
  performance	
  measures,	
  and	
  who’s	
  
in	
  charge	
  –	
  you	
  need	
  a	
  change	
  strategy:	
  	
  Why,	
  what,	
  where,	
  and	
  how	
  things	
  will	
  change.	
  
What	
  we	
  cover:	
  	
  Early-­‐stage	
  change	
  management	
  
•  Establishing	
  ‘why’	
  –	
  the	
  case	
  for	
  ac6on	
  
•  Nego6a6ng	
  ‘what’	
  –	
  project	
  sponsor,	
  process	
  owner,	
  and	
  func6on	
  managers	
  
•  Targe6ng	
  ‘where’	
  –	
  project	
  gates,	
  process	
  steps,	
  and	
  performer	
  roles	
  
•  Techniques	
  for	
  ‘how’	
  –	
  stakeholder	
  mapping,	
  communica6ons,	
  and	
  influence	
  
Who	
  should	
  take	
  this	
  course:	
  	
  Early	
  stage	
  process	
  and	
  project	
  leaders	
  
•  Business	
  Process	
  Managers	
  
•  Business	
  and	
  IT	
  Project	
  Managers	
  
•  Lean,	
  Six	
  Sigma	
  and	
  IT	
  specialists	
  
	
  
What	
  you	
  will	
  learn	
  
•  Create	
  and	
  communicate	
  a	
  compelling	
  narra6ve	
  
•  Recruit	
  a	
  network	
  of	
  decision	
  makers,	
  opinion	
  leaders,	
  and	
  doers	
  
•  Build	
  momentum	
  through	
  words,	
  ac6ons,	
  and	
  events	
  
•  Accelerate	
  buy-­‐in	
  and	
  set	
  the	
  stage	
  for	
  improvement	
  
14	
  ©2016	
  FCB	
  Partners.	
  All	
  rights	
  reserved.	
  
For	
  More	
  Informa:on	
  
FCB	
  Partners	
  
	
  
Lindsay	
  Field,	
  Program	
  Director	
  
617	
  245	
  0265	
  
lfield@fcbpartners.com	
  

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FCB Partners Webinar: 8 Questions for Your Project Sponsor

  • 1. 8  Ques'ons  for  Project  Sponsors   Walter  Popper,  Managing  Director   Webinar   March  9,  2016   For  more  informa6on,  go  to  fcbpartners.com  or  call  Lindsay  Field  617.245.0265  
  • 2. 1  ©2016  FCB  Partners.  All  rights  reserved.   Why  Do  You  Need  a  Sponsor?   “Change  doesn’t  happen  unless  it’s  led.   Sponsors  have  to  be  integrated  into  the   work  of  their  projects.  Only  with  true   ownership  will  those  projects  succeed.”   -­‐  Chuck  Paul,  SVP  Opera6ons,  Allstate   Sponsorship:    The  process  of  observa:on,  dialog,  decision-­‐making,  and   ac:on  that  guides  successful  projects  from  beginning  to  end.  
  • 3. 2  ©2016  FCB  Partners.  All  rights  reserved.   Sponsorship  Must  Be  Learned   Some  execu:ves  are  naturals   passion  for  re-­‐shaping  the  business   in  sync  with  project  cadence  –  make  a  plan,  work  the  plan   but  not  micro-­‐managers     Most  learn  from  experience   defining  goals,  scope,  accountability,  and  resources  before  a  project  begins   engaging  throughout  the  project  –  diagnosis,  design,  implementa6on,  adop6on   guiding,  challenging,  and  evolving  with  the  team     How  can  you  accelerate  your  sponsor’s  learning?   establish  and  develop  a  meaningful  rela6onship   pose  the  right  ques6ons,  in  the  right  way,  at  the  right  moment   act  together,  based  on  the  answers  
  • 4. 3  ©2016  FCB  Partners.  All  rights  reserved.   1.  Why  Is  this  Work  Important?   —  Important  to  sponsor  and  team  –   skin  in  the  game   —  Worthwhile  to  customers  –   generates  market  value   —  High  priority  for  the  business  –   contributor  to  shareholder  value   —  Sponsor  reinforces  purpose,   priority,  and  urgency   “Dream  more  than  others  think  prac'cal.  Expect  more  than  others  think   possible.  Care  more  than  others  think  wise.”   –  Howard  Schultz  
  • 5. 4  ©2016  FCB  Partners.  All  rights  reserved.   2.  What’s  on  the  Cri:cal  Path?   —  Near-­‐  and  mid-­‐term  events,   stage  gates,  and  due  dates   —  Business  and  market   developments  that  could   accelerate  or  derail  the  project   —  Sponsor  as  chief  project   strategist   “Tac'cs  without  strategy  is  the  noise  before  the  defeat.”      -­‐  Sun-­‐Tzu  
  • 6. 5  ©2016  FCB  Partners.  All  rights  reserved.   3.  Do  We  Have  the  Right  Players?   —  The  right  talent  at  each  stage  of  the  project   —  In  the  right  roles  and  rela6onships   —  Project  bench  strength,  career  and  succession  planning   —  Sponsor  as  player  coach   “The  best  'me  to  plant  a  tree  was  twenty  years  ago.  The  second  best   'me  is  now.”       -­‐  Chinese  Proverb  
  • 7. 6  ©2016  FCB  Partners.  All  rights  reserved.   4.  How  Are  We  Doing?   —  Accomplishments  during   the  most  recent  period   —  Misses,  near  misses  and   lessons  learned  at  major   events  and  stage  gates   —  Sponsor  as  observer,   appraiser  and  goal  se[er   for  the  next  round   “If  you  keep  on  doing  what  you’ve  always  done,  you’ll  keep  geJng   what  you’ve  always  got.”   -­‐  W.L.  Bateman  
  • 8. 7  ©2016  FCB  Partners.  All  rights  reserved.   5.  What  Do  We  Know?   —  Relentless  inquiry  required  at   every  step,  not  just  diagnosis   —  Using  new-­‐found  data  to   challenge  legacy  assump6ons   —  Sponsor  asks  tough  ques6ons,   expects  insigh_ul  answers   “Opportunity  is  missed  by  most  people  because  it  is  dressed  in   overalls  and  looks  like  work.”   -­‐  Thomas  Edison  
  • 9. 8  ©2016  FCB  Partners.  All  rights  reserved.   6.  Where  Should  We  Focus?   —  Pareto  applied  to  the  team’s  6me   and  a[en6on  …  and  the  sponsor’s   —  What  to  stop,  where  to  re-­‐direct   —  Projects  require  periodic,   disciplined  pruning   –  good  results  –  redouble  the  effort   –  poor  results  –  change  or  drop   —  Sponsor  as  source  of  judgment,   ready  to  make  tough  choices   "It  is  not  enough  to  be  busy  …  so  are  the  ants.  The  ques'on  is,  what  are   we  busy  about?”   -­‐  Henry  David  Thoreau  
  • 10. 9  ©2016  FCB  Partners.  All  rights  reserved.   7.  Who  Are  Our  Allies?   —  Messages  and  how  to  convey   them  in  each  cycle   —  Requests,  exchanges  and  how   to  nego6ate  them   —  Skep6cs  –  engaging  them   without  was6ng  6me   —  Sponsor  as  communicator  and   coali6on  builder   "If  your  ac'ons  inspire  others  to  dream  more,  learn  more,  do  more,   and  become  more,  you  are  a  leader."        -­‐  John  Quincy  Adams  
  • 11. 10  ©2016  FCB  Partners.  All  rights  reserved.   8.  What  Keeps  Us  Up  at  Night?   —  Risks  and  roadblocks  in  the   foreseeable  future   —  Alternate  courses  of  ac6on   should  the  worst  occur   —  Sponsor  as  chief  risk   mi6ga6on  officer   “Only  the  paranoid  succeed” –  Andy  Grove  
  • 12. 11  ©2016  FCB  Partners.  All  rights  reserved.   To  Build  a  Strong  Sponsor  Rela:onship,   Work  Together  on  these  8  Ques:ons:     1.  Why  is  this  work  important:  To  us?  To  customers?  To  the  business?   2.  What’s  on  the  cri<cal  path  in  the  next  few  months  and  beyond?   3.  Do  we  have  the  right  players?  In  the  right  roles?  Doing  the  right  work?   4.  How  are  we  doing  -­‐  what  have  we  accomplished,  missed,  and  learned?   5.  What  do  we  know  and  need  to  know,  to  go  forward?   6.  How  can  we  focus  on  what  ma[ers  most?  Stop  what’s  non-­‐essen6al?   7.  Who  are  our  allies  and  skep6cs?  What  do  we  need  from  them?   8.  What  keeps  us  up  at  night?  And  what’s  our  ‘plan  B’?  
  • 13. 12  ©2016  FCB  Partners.  All  rights  reserved.   FCB  2016  Public  Courses   Event   Dates  and  Loca:on   Change  Leaders  and  Catalysts   Advanced  Cer<fica<on  Course   Arlington,  VA,  April  4-­‐5   Process  Redesign   Hammer  Cer<fica<on  Course   Arlington,  VA,  April  5-­‐8   Implementa:on  and  Execu:on   Advanced  Cer<fica<on  Course   Arlington,  VA,  April  6-­‐7   Power  of  Process   Hammer  Cer<fica<on  Course   New  Orleans,  LA,  October  24-­‐25   Leading  Transforma:on   Hammer  Cer<fica<on  Course   New  Orleans,  LA,  October  26-­‐28  
  • 14. 13  ©2016  FCB  Partners.  All  rights  reserved.   Change  Leaders  and  Catalysts   A  course  on  advocacy,  sponsorship,  and  influence  for  business  process  change  management   When  you  change  what  people  do  –  how  they  work,  tools  they  use,  performance  measures,  and  who’s   in  charge  –  you  need  a  change  strategy:    Why,  what,  where,  and  how  things  will  change.   What  we  cover:    Early-­‐stage  change  management   •  Establishing  ‘why’  –  the  case  for  ac6on   •  Nego6a6ng  ‘what’  –  project  sponsor,  process  owner,  and  func6on  managers   •  Targe6ng  ‘where’  –  project  gates,  process  steps,  and  performer  roles   •  Techniques  for  ‘how’  –  stakeholder  mapping,  communica6ons,  and  influence   Who  should  take  this  course:    Early  stage  process  and  project  leaders   •  Business  Process  Managers   •  Business  and  IT  Project  Managers   •  Lean,  Six  Sigma  and  IT  specialists     What  you  will  learn   •  Create  and  communicate  a  compelling  narra6ve   •  Recruit  a  network  of  decision  makers,  opinion  leaders,  and  doers   •  Build  momentum  through  words,  ac6ons,  and  events   •  Accelerate  buy-­‐in  and  set  the  stage  for  improvement  
  • 15. 14  ©2016  FCB  Partners.  All  rights  reserved.   For  More  Informa:on   FCB  Partners     Lindsay  Field,  Program  Director   617  245  0265   lfield@fcbpartners.com