1. Eric T. Williams
Etwilliams2@gmail.com
4303 Village Bend Drive, Indianapolis, IN 46254
CAREER OBJECTIVE
To obtain a Supervisor Position where my proven record of leading workers and meeting their assigned goals can be utilized. I
have exceptional problem resolution skills and a sound ability to smooth out operations.
PROFESSIONAL EXPERIENCE
Amazon Fulfillment Associate, Whitestown, Indiana
 Full-time Process Assistant Sept 2014 – present
o Lead and supervise a team of 150 hourly associates in outbound operations within the Fulfillment Center
o Responsible for the overall safety, quality, and performance and customer experience of the shift
o Mentor, train, and develop teammates for career progression and learning
o Carry out supervisor responsibilities in accordance with the company’s policies and procedures
o Conduct daily team meetings to include safety tips, standard workflow procedures, department goals and success
stories
 Singles Seasonal Tier 3 Process Assistant Nov 2013-Dec 2013
o Contributed to IND1 record NAFC ship week of over 5M units, Singles Pack volume of 1.3M units
o Lead and coached over 200 packers to ship over 3.7M units during Peak 2013
o Responsible for clearing critical pull times on 2 lines of business over 10K units total
o Continued to support Singles Operation on FHN after peak season to ensure PA coverage
 Back-Up AFE Pack Process Assistant Feb 2012- Sept 2014
o Assisted and supported Area Manager with Outbound operations to ensure all critical pull times processed
successfully
o Assisted in flow of pack to ensure balance in production and overall department
o Selected by management for special projects and worked voluntary overtime to ensure PA coverage
 Process Guide
o Prevented, corrected and reported all associate related barriers to management, making sure production, quality
and safety misses and issues do not occur
o Updated and presented during Gemba walk for upper management status check
o Monitored task misses and time off task issues. Resolved with motivation and associate engagement
 Ambassador
o Trained associates in multiple processes to meet company requirements of safety, quality, and productivity with
accelerated performance to meet and exceed the learning curve
o Acclimated and assisted new hires using key advice and guidance to be successfulin the workplace
o Coordinated with Learning Department to update AFE Chutings training tree used to teach over 100 new
associates in Peak 2012
IND1 Integrity Staffing Solutions Nov 2011- Feb 2012
 AFE Associate
o Consistent above average performance (120% and over) in all 3 AFE direct functions (pack, rebin, induct)
Forza’s Barber and Beauty, Gary, Indiana Jan 2005- Nov 2011
Hair Stylist
 Provided quality service to the general public
 Specialized in customer service, healthy hair, hair coloring
EDUCATION
Merrillville Beauty College – Merrillville, IN July 1995 – Oct 1996
Roosevelt High School – Gary, IN June 1995

2. AWARDS AND VOLUNTEER WORK
IND1 All-Star Associate
 Nominated by Area Manager and selected by senior management team twice in April 2012 and November 2013
 Demonstrated excellence within the department in regards to productivity, quality and safety
 First Aid and CPR Certified
 VRC Certification
 Pallet-jack trained
Volunteer Coach
 Roosevelt R.O.T.C. Armed and Unarmed Drill Teams Sept 1995 - Oct 2011