Respected and dedicated professional with experience providing value added service and support. Skilled at generating reports reviewing inventory management .

1. Becky Fessler
614-519-8145
815 Lancia Lane
Galloway, Ohio 43119
beckyfessler@aol.com
Professional Summary
Respected and self‐motivated professional with more than 10 years of experience managing top
500 performing accounts. Experience managing largescalecontract proposalsfromthe
requirements gathering phase to completion. Highly skilled in tracking details, communicating
deadlines, and following‐up with internal and external partnersto ensure on‐time completion
within budget. Ability and interestin learningand incorporating new technology. Consistently
receive positive feedback frommanagers, co‐workersand clients.
Experience
Account Manager-Customer Care Specialist
Solenis LLC Dublin, Ohio
 Supply chain optimization
 On Time In Full (OTIF) delivery metrics reporting analyst for Customer Service,reviewing
deliveries to determine root cause ofdelays. Increase ourefficiencies from 83%to competing with
industry standards of95%in less than 1 year
 Member ofour incident review team for K SHARED SERVICES, LLC,
 Account specialistfor WESTROCK SHARED SERVICES, LLC in North America since2013.re
 Support the ordering and on timely delivery ofchemicals to 25 sites throughout North America
 Optimize delivery schedules to preventshortages or expedite costs. Maintained a 0%expedite
ratio for 5 quarters due to business error.
 Worked closely with on-sitemanagement team in product development, inventory management,
delivery issues, product documentation.
 Daily Responsibilities:
 Process orders via E-mail, Fax, Phone, and/orSystem Generated via Salesforce into SAP
 Manage inventory exceptions through returns and/ortransfers ofproduct, ensuring cost
effectiveness. Wheneverpossible, transferring between customer site ratherthan returning to
plant achieving cost savings in freight charges.
 Set up and maintain customer accounts
 Ensure sample requests are completed
 Identify the need for invoice corrections
 Peer and new hire training and mentor

2. Proposal Anaylst
Nexeo Solutions Dublin, Ohio
 Prepare professional, customized and client centered proposals. Providing
documentation on company branding, standards, compliance, safety and safety
standards.
 Proposals were created using a variety of software including Excel, Word, Power Point,
Visio and PDF formatting.
 Complete questionnaires used to bid for new/renewal business.
 Review all proposal inputs and outputs.
Education
O tterbein C ollege Bachelor of Arts, O rganizational C ommunication
 Graduated Magna Cum Laude
The O hio S tate University Bachelor of Science, Physical Education
Skills
 Interpersonal Savvy- I feel I canwork with
just about anyone. I have worked with
VP’s and copier techs with equal success
 Organizational Agility-I have developed a
very comfortable relationship with all of
the cogs needed to make material move.
Because of this I am able to resolve
product movement issues effectively.
 Decision Quality/Problem Solving- when
tackling time sensitive issues, I maintain
the focus of all involved on the resolution,
not the issue. The root cause can be
addressed after the fire is extinguished.
 Listening-I try to always make sure I am
present when others are talking and
practice active communication skills to
insure understanding.
 Customer Focus-Customer Relations are
about providing value added service and
support. My current role allows me to
bring production, planning, logistics and
management together with the customers
goals front and center.
 Creativity- whendoing presentations, I
like to bring an element of fun to the
topic. I've used matchbox cars to
demonstrate logistics and party horns to
explain noise in communication.