1. 1
Emma Morgan 13 Hamley Crescent, Mansfield Park, SA, 5012
Phone: 0413 429130
emma_morgan70@hotmail.com
Core Competencies
 Experience in senior executive assistant roles across a variety of government and
private sector organisations
 Expertise in minute taking (shorthand) at senior management meetings
 Track record of successful event management coordination
 Experience in creating letters, reports and presentations
 Proven ability to effectively prioritise work and consistently meet deadlines
 Excellent approach to customer service
Skill Summary
Computer skills:
 MS Word
 MS Excel
 MS PowerPoint
 MS Visio
 MS Access
 MS Outlook
 TRIM
 Bluepoint
 Intelledox
 Lotus Notes
 TechnologyOne – CI Financials
Training and development:
 Executive Assistant Masterclass 2015– EAN Network
 Local Government Professionals Women’s Network Annual Conference 2015, 2014,
2013, 2012
 Local Government Professionals SA State Conference – 2015, 2014,2011
 Public Speaking training – David Griggs
 Personal Assistant Program - Personal and Team Leadership – Australian Institute of
Management (AIM)
 Council and Committee Meeting Agenda and Minute Preparation – Local Government
Association (LGA)
 Executive Assistant PA Congress – Australian Institute of Office Professionals
 Springboard Women’s Development Program – Local Government Association
 Local Government Personal Assistant’s Residential Seminar – Local Government
Association (LGA) – 2012, 2011, 2005
 Powerpoint 2000 Advanced – Electus
 Visio 2002 Professional – Electus

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 Excellence in Local Government Framework
 Administration Assistants Conference – Skillpath Seminars
 Presentation Skills (public speaking) – Rogen
 Today’s Business Writing – Training People
 Career Planning and Development – Morgan & Banks
 Creativity Training – Breakthrough Business Solutions
 Reinsurance/Insurance Training Course – Swiss Re Life & Health
 Senior First Aid Certificate – St Johns
CareerSnapshot
June 2016 – present MIGA
Executive Assistant to the Chief Executive Officer
January 2009 – June 2016 City of Charles Sturt
Executive Assistant to the Chief Executive Officer
January 2008 – January 2009 ARTC (Australian Rail Track Corporation (Ltd)
Senior Administrative Officer to General Manager,
Communications & Control Systems
October 2003 – January 2008 City of Marion
Personal Assistant to Director, City Development and
Director, Community & Corporate Development
April 2003 – September 2003 Seeley International Pty Ltd (Adelaide)
Executive Personal Assistant to the Managing Director
June 2002 – March 2003 Various Employment Agencies (Adelaide)
Various temporary high-level administrative positions
for a variety of corporate, government and private
organisations
April 1997 – May 2002 Swiss Re Life & Health (Sydney)
– Executive Assistant to the Chief Executive Officer
– Personal Assistant to the Client Team Manager,
Chief Actuary and Human Resources Manager
June 1994 – February 1997 Drake Overload (Adelaide)
Career Temp
August 1991 – June 1994 Citisoft (Adelaide)
Personal Secretary/Office Manager
February 1991 – August 1991 Hitech Distribution (Adelaide)
Sales Assistant
August 1988 – January 1991 Programs Plus (Adelaide)
Secretary to the General Manager
March 1988 – August 1988 Irons Engineering (Adelaide)
Junior Office Assistant

3. 3
Achievements& Experience
Executive Assistant to the Chief Executive Officer
MIGA
June 2016 – present
Accountabilities:
 High level and confidential administrative and personal support to the CEO.
 Management and oversight of all administrative and other functions of the CEO
Department including preparation of Board and Committee papers, organising of
company events, stakeholder relations and diary management.
 Liaison on the CEO’s behalf as directed with Executives, senior staff, directors,
executives of external organisations, consultants and clients.
 Distribute general correspondence to and liaise with Board Members as required to
ensure they have relevant information.
 Minute taking at executive and other internal meetings including coordination and
follow up of items to be actioned
 Screen telephone calls, field inquiries and requests and escalate urgent matters for the
CEO’s attention and refer to the appropriate person within the Group.
 Supervise, delegate, oversee and coordinate the daily activities and tasks assigned to
the Personal Assistant - CEO Department to ensure timely and accurate completion of
responsibilities.
 Oversee the performance management of Personal Assistants - CEO Department,
including ongoing coaching and development and ensuring regular ongoing feedback
is provided and any performance issues are identified and dealt with.
Achievements:
 Comprehensive review of the organisation’s travel costs and preparation of report
including recommendations to move to an alternative provider.
Executive Assistant to the Chief Executive Officer
City of Charles Sturt
January 2009 – present
Accountabilities:
 Use of exceptional public relation skills to assist the Chief Executive Officer in
interactions with residents, the Mayor and Council Members, Members of Parliament,
Officers of the State Government, Managers and staff at the City of Charles Sturt.
 Taking an active role in working with the Mayor and the Mayor's Executive Assistant to
maintain a strong and resilient governance framework.
 Facilitating productive working relationships between the Council Members and senior
executive staff of the Council.
 Maintaining a high level of awareness of matters coming into or out of the Chief
Executive's office to effectively respond to enquiries and exercise sound judgement on
the manner of responding.
 Researching, evaluating and responding to correspondence on behalf of the Chief
Executive Officer whilst providing a briefing and opinion as necessary.
 Administration of Council's Discretionary Ward Allowance grantprogram.
 Coordinating the preparation of reports and presentations and other material on behalf
of the Chief Executive Officer.
 Controlling and maintaining an effective diary ensuring that the Chief Executive
Officer's competing demands are met and that the Chief Executive Officer is well
briefed and prepared for all engagements.

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 Maintaining and actioning follow up procedures whilst managing electronic filing and
other office systems established to ensure effective information tracking.
 Ad hoc attendance atCouncil or Committee meetings to assist with meeting
preparation and minutes.
 Providing executive support and assistance to other committees and working groups as
required, including the preparation of agendas, reports and minutes.
 Coordinating and mentoring members of the administrative team to encourage an
environment that promotes high morale, initiative and collaboration.
 Coordinating the Chief Executive Officer's budget.
 Reconciliation of credit card statements.
 Supporting the Chief Executive Officer to provide an exemplary level of service to all
customers of the City. This involves the coordination of customer issues addressed to
the Chief Executive Officer, including multiple issue complaints across divisions, to
ensure they are addressed appropriately.
 Promoting a positive and professional image of Council in all dealings with customers.
 Involvement with project teams to enhance the Council's vision and meet its corporate
goals.
 Ensuring the Council's corporate standards are maintained and promoted throughout
the organisation.
Achievements:
 Joined the LG Professionals Women’s Network Committee as a Committee member in
2012. In 2014 I took on the role of chair of the committee. My responsibilities include
chairing the committee meetings, helping to pull together an annual program of
training and development opportunities for women in the sector and emceeing the
annual conference (attended by approx. 200 people) and forums throughout the year.
 Led internal project team to reduce the amount of hard copy correspondence created by
the organisation. This resulted in cost and environmental savings.
 Was part of a team of six who won the State and National Finals for the Local
Government Managers Australia ManagementChallenge.
 Mentored the Local Government Managers Australia Management Challenge City of
Charles Sturt team the following year.
 Observer/judge in Local Government Managers Australia Rural Management
Challenges.
Senior Administrative Officer to General Manager, Communications & Control
Systems
ARTC (Australian Rail Track Corporation Ltd)
January 2008 – January 2009
Accountabilities:
 With the formation of a new department within the organisation,I was responsible for
setting up the office of the new General Manager and introducing systems to enable us
to work as an efficient division.
 Diary and email management
 Attendance at various committee meetings as minute taker,
 Formulation of agendas for various meetings and gathering of associated
documentation.
 Booking of flights and accommodation for all corporate travellers within the division.
 Processing of accounts for the division, as well as reconciliation of credit card
statements for the Managers within the division.

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Personal Assistant to Director, City Development and Director, Community &
Corporate Development
City of Marion
October 2003 – January 2008
Accountabilities:
 Diary and email management
 Preparation of reports and presentations for Council consideration
 Answering routine correspondence on behalf of Managers
 Attendance at various internal and external committee meetings and management
meetings, both as minute taker and participant
 Participation in and leadership of various process improvement projects
 Coordinating responses to enquiries from residents and Councillors
 Filling in for the CEO and Mayor’s PA on different occasions whilst they were on
annual leave
Achievements:
 Implementation of a new computerised system to improve the process of tracking the
whereabouts of staff at any given time. This included presenting information sessions
to train all staff in the use of the system and promoting ongoing awareness of it. This
resulted in a far more efficient system than was originally in place, saving staff time and
eliminating frustration, as well as improving telephone transfer efficiencies and,
therefore, customer service.
 When I originally joined the organisation I was responsible for looking after the
administrative needs of just one Director. However, after a couple of years I was able to
take on the responsibility of assisting another Director, as well as performing ad hoc
work for other managers. This resulted in cost efficiencies for the organisation.
Executive Personal Assistant to the Managing Director
Seeley International Pty Ltd (Adelaide)
April 2003 – September 2003
Seeley International is a South Australian based manufacturer of climate control products.
Accountabilities:
 Preparation of weekly and monthly agendas and minutes of management meetings
 Preparation of reports for monthly Board meetings
 Fleet vehicle management
 Making domestic and international flight and accommodation arrangements
 Maintenance of manager’s diary and email
 Arrangement of various client and staff meetings
 Taking an active part in team meetings at the executive level
 Answering routine correspondence for CEO
 Reconciliation of credit card statements
I was also responsible for looking after the administrative needs of the General Manager
Finance and the General Manager International Sales.
Although my time at Seeley was short, the Managing Director stated on my departure that
I’d left the office in a far more organised state than I found it.

6. 6
Career Temp
Various Employment Agencies (Adelaide)
June 2002 – March 2003
Performed various high-level temporary administrative positions for a variety of corporate,
government and private organisations.
Executive Assistant to the Chief Executive Officer
Swiss Re Life & Health Australia Limited (Sydney)
January 1999 – May 2002
Swiss Re is a global reinsurance company with over 70 offices in 30 countries.
Accountabilities:
 Preparation of weekly and monthly agendas and minutes of management meetings
 Making domestic and international flight and accommodation bookings for approx. 45
staff members
 Maintenance of manager’s diary and email
 Arrangement of various client and staff meetings
 Arranging meetings and preparing agendas for manager’s overseas trips, as well as
visits of overseas senior staff members to Australia
 Answering routine correspondence for CEO
 Organisation and arrangementof conference venues
 Organisation of annual ‘Volunteer Day’
 Organisation of events for entertainment of clients
 Organisation of video and teleconferences with clients and other Swiss Re offices
 Preparation of PowerPoint presentations
 Reconciliation of company credit card statements
Achievements:
 Organisation of three-day course for 60 delegates from within Australia and overseas.
This included arranging the speakers at the conference, preparing the course material
and organising activities and award dinners for the participants. It also necessitated me
being onsite to handle matters as they arose. The conference ran very smoothly to the
satisfaction of all speakers and attendees.
 Organisation of the annual ‘Volunteer Day’ activity involved choosing a worthy charity
to support each year and arranging an activity that all staff could participate in to assist
the charity, e.g. doing clean-up work in their gardens, participating in awareness days,
preparing meals for the families of hospitalised children etc. Each year this resulted in
gratification from the charities and organisations that we supported and also
satisfaction from the staff members, who expressed appreciation for being given the
opportunity to help out in a small way.
 Comprehensive review of travel expenditure resulting in selection of new travel
provider. This resulted in significant savings to the company.
 Chaired an Olympic Planning Committee which was an internal team that was set up to
manage working conditions for staff whilst the Sydney Olympics were being held. This
team introduced different working shifts to help staff avoid travelling during peak
commuter periods, as well as ensuring that there was sufficient staff coverage in key
areas of the company. They kept staff informed of public transport changes, ran
competitions and sweeps and planned events for them to participate in.

7. 7
Personal Assistant to the Chief Actuary, Client Team Manager & Human
Resources Manager
Swiss Re Life & Health Australia Limited (Sydney)
April 1997 – January 1999
Accountabilities:
 Performed general secretarial duties, including the completion of highly confidential
work for the Human Resources area. Responsible for the management of the Client
Team Manager’s diary and emails, which included replying to them in her absence
during prolonged periods away from the office.
 Responsible for the administrative work for two separate industry groups, which
involved regular liaison with the members of these groups.
Achievements:
 Successfully managed workload with competing priorities from three managers, two
industry groups and ad hoc work from other team members to the satisfaction of all
involved.
Career Temp
Drake Overload (Adelaide)
June 1994 – June 1997
Working for an employment agency, I undertook numerous temporary assignments in a
wide variety of industries, several of which continued for extended periods of time. I
worked for both government and private organisations in a variety of roles from
receptionist to secretary, stenographer, audio typist and clerical assistant. The nature of
this role necessitated that I become more adaptable to different situations and
environments and, in turn, gave me more confidence in my abilities.
Personal Secretary/Office Manager
Citisoft (Adelaide)
July 1993 – June 1994
Returned to Australia after an overseas working holiday to the previous position I had held
at Citisoft. I retained many of the duties I had performed before leaving (see below), but
also took on duties within the area of organising the computer training. This included
scheduling the trainers, course attendees and facilities.
Overseas working holiday
January 1993 – July 1993
Embarked on a six-month overseas working holiday. Obtained many varied temporary
assignments including a one-month assignment as Personal Assistant to the Personnel
Manager of a busy private healthcare company, followed by an assignment working as PA
to the CEO of the same company. I also worked for Kodak on several occasions, and
performed various administrative duties within insurance companies and real estate
agents.

8. 8
Personal Secretary/Office Manager
Citisoft (Adelaide)
August 1991 – December 1992
Responsible for general ledger book-keeping on ‘NewViews’ computerised accounting
system, including:
 Accounts Payable
 Accounts Receivable
 Banking
 Wages
 Monthly creditor’s reconciliation
 Production of management reports (Profit & Loss, Balance Sheet, Asset Register)
Working for a small organisation I performed many varied tasks. These included:
 Reception
 Taking down all letters and reports in shorthand and transcribing them onto the word
processor
 Preparation of all correspondence
 Occasional sales support
 Liaison with customers
Sales Assistant
Hitech Distribution (Adelaide)
February 1991 – August 1991
Performed general office duties, including reception, as well as servicing customers and
answering software sales enquiries.
Handled stock control, ordering, and liaison with suppliers. Also regularly filled in for the
Manager whilst she was out visiting clients.
Secretary to the General Manager
Programs Plus (Adelaide)
August 1988 – January 1991
Filled several roles within a rapidly expanding company, starting off as secretary to the
general manager, then moving into the sales area, followed by a move into internal research
(librarian). This involved close liaison with one of the company’s major suppliers in the
United States. While working as a Sales Consultant I answered sales enquiries and took
phone orders, as well as serving over-the-counter customers. I had experience in dealing
with retail customers, corporates and dealers.
Junior Office Assistant
Irons Engineering (Adelaide)
March 1988 – August 1988
Performed general office duties.

9. 9
PersonalDetails
NAME: Emma Jo Morgan
ADDRESS: 13 Hamley Crescent
Mansfield Park, SA, 5012
TELEPHONE: 0413 429 130
EMAIL: emma_morgan70@hotmail.com
DATE OF BIRTH: 6th November 1970
PLACE OF BIRTH: Portsmouth, England
EDUCATION: 1983 – 1986 – Christies Beach High School, SA
Obtained Year 11 Certificate
1987 – Noarlunga College of TAFE, SA
Subjects studied:
 Shorthand (100 wpm)
 Typing (tested at 80 wpm as at August 2002)
 Stenography
 Audio Typing
 Word Processing
 Office Practice
 Communications
Obtained Commercial Certificate
INTERESTS: Travel, reading, cooking, playing flute and piano
REFEREES: Provided upon request