1. ANDREW TUCK
an effective executive
ABOUT
A transformational leader
delivering innovative business
solutions and strategic planning
across sectors.
Energetic, dedicated, creative
leader with 35 years’ experience
leading non-profit organisations.
Committed to developing and
implementing values-driven
business and leadership
solutions.
Skilled in information analysis,
strategic planning and
inspirational communication.
Able to analyse problems,
develop and simplify procedures
and find innovative solutions.
Skilled user of CRM, project
management and Office software,
and mobile ICT solutions.
Proven ability to work effectively
with people from all walks of life
and cultures.
AREAS OF EXPERTISE
 Strategic planning
 Organisational change leadership
 Leadership development
 Non-profit business transformation
 Community development
 Stakeholder engagement
 Project management
 Entrepreneurial business development
WORK EXPERIENCE
Chief Executive Officer September 2008 – December 2015
Peninsula Community Centre Inc.
Coast Community Connections Ltd.
Coast Community Connections Ltd is a community organisation
delivering a broad range of services and supports to people of
all ages and at every stage of life. It has an emphasis on
services to vulnerable and disadvantaged groups, seeking to
create caring connected communities across the Central Coast
and communities beyond.
See: www.coastcommunityconnections.com.au
Responsibilities
 Lead regional team (across NSW Central Coast) of 145
people including volunteers
 Provide clear leadership by example of the Vision,
Mission and Values of the organisation
 Demonstrate high level leadership in the implementation
of strategic direction and business plans, effective
governance, innovation and quality, decision making,
people management, and marketing and public relations
 Ensure appropriate staff are employed and managed to
achieve high performance standards of service delivery
and customer service, while adopting a culture of safety,
organisational learning, continuous quality improvement,
risk management and sustainability
 Effectively develop and manage high performance
flexible teams in a multi-skilled environment with
advanced interpersonal, communication, negotiation and
customer service skills
 Maintain accreditation and funding levels and ensure the
delivery of quality services and programs to clients in
accordance with legislative, regulatory and contractual
requirements
CONTACT
Andrew Tuck
3/8 Melbourne Street
East Gosford NSW 2250
E: iandrewj@outlook.com
M: 0423 111 870
LinkedIn:
https://au.linkedin.com/in/andrew-
tuck-32153413

2. ANDREW TUCK
an effective executive
VOLUNTEERING
Executive Committee Member,
Local Community Services
Association
August 2011 - July 2014
Management Committee Member,
Local Community Services
Association
September 2010 - July 2014
Management Committee Member,
Volunteering Central Coast
October 2009 - June 2014
Management Committee Member,
Central Coast Neighbourhood and
Community Centres Forum
October 2009 - July 2014
EDUCATION
Master of Business Leadership
Charles Sturt University
GPA 5.83
(Graduated December 2015)
Company Directors Course
Member: Australian Institute of
Company Directors (June 2015)
Graduate Certificate Human
Services
Charles Sturt University
GPA 6.25
(Graduated March 2011)
CONTACT
Andrew Tuck
3/8 Melbourne Street
East Gosford NSW 2250
E: iandrewj@outlook.com
M: 0423 111 870
LinkedIn:
https://au.linkedin.com/in/andrew-
tuck-32153413
Achievements
 Transform 14 separate businesses into integrated entity
across early childhood and children’s education and
care services, youth case management, alcohol and
drug counselling, gambling and financial counselling,
community development, Commonwealth Home
Support Program (HACC) services, Compacks,
Community Options case management (now RAS),
dementia case management, Commonwealth Home
Care CDC packages, disability case management and
Community Support Programs including Supported
Living.
 Lead and implement organisational restructuring to
deliver efficiency, effectiveness and operational agility
o Develop and lead strategic and operational
plans
o Develop and implement integrated business
systems
o Develop, implement and lead risk management
o Develop and implement learning and
development strategy using AQF-aligned
competency framework and performance
management system
o Implement quality management systems
leading to third-party verification against
Community Care Common Standards, Home
Care Standards, Disability Standards, National
Quality Framework for Early Childhood
Education, and QIC Gambling Counselling
o Lead unit cost analysis in readiness for NDIS
and CDC services marketing
 Lead transformation of governance from a community-
based Management Committee to a skills-based Board
focussed on governance, strategy, risk and compliance
o Lead recruitment of new skilled Board members
o Implement governance systems
 Increase revenue by 60% over 5 years (from $5.2m to
$8.5m).
 Diversify revenue streams and reduce reliance on direct
Government grants from 78% to 48%; increased earned
revenue from 22% to 52%
 Establish new company structure under ASIC including
development of a new Constitution, ensuring effective
engagement of stakeholders and members
 Rebrand new Company with new logo, name and
strapline, and lead development of brand-awareness,
marketing, web and social media strategies

3. CONTACT
Andrew Tuck
3/8 Melbourne Street
East Gosford NSW 2250
E: iandrewj@outlook.com
M: 0423 111 870
LinkedIn:
https://au.linkedin.com/in/andrew-
tuck-32153413
WORK EXPERIENCE (continued)
Director Business Resources
December 2005 – September 2008
Baptist World Aid Australia
Baptist World Aid Australia is the international aid and
development arm of the Baptist Churches of Australia. It
manages over 80 aid and development projects in more than a
dozen countries, and supports more than 15,000 children in
child sponsorship programs throughout Asia and Africa.
Responsibilities
 Ensure effective delivery of $13.5 million budget against
KPIs for frontline aid and development – minimum 80%
of all funds received to be used in direct services
 Lead Australia-wide team of 67 people including
volunteers
 Effectively lead the fundraising and community
engagement teams, ensuring that a range of marketing,
fundraising, and benevolent options are used to
enhance community engagement and maximise
donation and bequest revenue
 Lead financial management and budgetary processes
across multiple currencies
 Effectively and efficiently manage the organisation’s
major assets, information and knowledge management,
capital purchases and contracts
 Appropriately manage all HR and WHS issues, policies
and practices
 Act as Company Secretary and provide advice and
support to Board Committees
Achievements
 Successfully championed the introduction of Balanced
Scorecard Strategy and KPIs
 Project managed a new customer relationship
management system streamlining marketing,
fundraising and aid project monitoring and evaluation,
saving the organisation over $500,000
 Developed and implemented a risk management
framework and business continuity plan
 Revised all HR and WHS policies and established WHS
Committee
 Restructured departments and reengineered business
processes to provide clarity of job roles, enhanced
focus on customer service and increased performance
against benchmarks
 Developed and led Compliance Committee to oversee
acquittal and reporting to State and Federal
Government regulatory bodies, FaHCSIA, AusAID and
ASIC

4. ANDREW TUCK
an effective executive
CONTACT
Andrew Tuck
3/8 Melbourne Street
East Gosford NSW 2250
E: iandrewj@outlook.com
M: 0423 111 870
LinkedIn:
https://au.linkedin.com/in/andrew-
tuck-32153413
WORK EXPERIENCE (continued)
Operations Manager October 2000 – December 2005
Open Doors Australia
 Lead Australia-wide team of 105 people including
volunteers
 Member of International Strategic Marketing Group
 Member of International IT Strategy Group
 Report to the Board on market analysis, research,
communications and marketing, legal, statutory and
compliance requirements
 Secretary of the Board
 Chair the Compliance Committee and manage all
regulatory, accreditation, reporting and compliance
requirements
WORK EXPERIENCE (continued)
General Manager (Australia) 1995 – 2000
Voice of the Martyrs Australia
Production Manager 1990 – 1995
Stephanus Publications Australia
Printer and Leading Hand 1981 – 1990
Stephanus Publications Australia