1. RESUME
SUNIL KUMAR.N E-mail: nunnasuneel.kumar@gmail.com
Contact No: 91-9940166480, 91-9885640089
_____________________________________________________________________________________
SUMMARY
Seeking a challenging career where I can apply my knowledge, which encourages learning,
creativity and provides exposure to new ideas that stimulates personal and professional
growth, thereby contributing to an organization effectively.
EDUCATIONAL QUALIFICATION
P.G : M.B.A (Finance)
University : Nagpur University, Nagpur
Year of Passing : 2006-2008
U.G : B.Com (Computer Applications)
University : Sri Venkateswara University (SVU)
Year of Passing : 2003-2006
Certified Courses : Certified Professional English Course from British Council
LANGUAGE PROFICIENCY: Fluent in English, Telugu and Tamil
CAREER HISTORY : Work experience at Ford: 5 Years and 3 Months.
Work experience at Sutherland Global Services: 7 months.
Work experience at Cognizant 16 months
Company Name : Ford Business Services Centre Pvt Ltd, Chennai,
Sutherland Global Services, Chennai,
Cognizant Technology Solutions.
Designation : Team member III, Senior Consultant, Senior Process Executive.
Professional Summary : Freight Payables, Accounts Payables, Global Capacity Planning,
AT&T Tech Support & Senior Process Executive
Working Period : April 2008 – June 2013 at Ford Business Service Centre, Chennai.
January 2014 - July 2014 at Sutherland Global Services.
June 2015 till date at Cognizant.
PROFESSIONAL EXPERIENCE IN FORD MOTOR COMPANY (FBSC, Chennai)
ROLES AND RESPONSIBILITIES

2. Global Capacity Planning
• Successfully launched Supplier relations (Global Capacity Planning Team) for Ford of
Asia Pacific & Europe.
• Handled all supplier related queries via e-mails, teleconference for all regions (North
America, South America, Europe, and Asia Pacific) for the parts they supply to Ford.
• Capacity studies have been created without any errors, management reports generated
on time and handled supplier queries related to Ford systems within 24 hours TAT.
• Rigorously Follow-ups made with the suppliers for part supply to Ford plants through
Capacity Studies.
• Process management reports such as one-pager and desk procedures (process tool kit)
have been created.
• Conducted weekly team meetings with the team members for identification of process
improvement and resolving the issues raised by suppliers.
• Worked closely with the Production Management team for Short fall supply of parts.
• Supplier queries have been responded with in TAT through Talisma system and
outlook.
Asia Pacific and Africa (APA) Payables
• Handled invoice processing for production and non production invoices.
• Ensured accurate input and timely payment of all vendor invoices.
• Handled Travel expenses activity for Visteon plant employees.
• Ensure all the Travel expenses invoices are processed before the month end irrespective
of receipt date in order to show a correct balance in employees travel account in the
beginning of next month.
• Assisted efficiently in Month End Closing and Year end close.
• Prepared schedules for employees travel account, for TDS by matching the sub ledger
and general ledger before the due date and presented the same to the top management.
• Handled calls and E mails related to supplier payment and employees travel account.
• Suggested process improvements to secure prompt and regular receipts for the
organization.
Freight Payables (Single Desk)
• The Carrier invoices received for freight charges should be validate & processed with
the rate agreements.
• Invoice to be checked for duplicates based on invoice number, Bill of lading and
container number.

3. • If the rate agreement does not match with the invoice, email to be sent to market and
carrier.
• All the rates have been verified for all modes of transport for the invoices received from
the Carrier.
• Once the rates are verified, it should be processed for payment.
• Ensure that the payment to be made to the carrier on time.
• Managed the accurate and timely processing of all carrier invoices.
• To generate reports and metrics showcasing the efficiency of the team.
• Have constantly maintained the targets and achieved the objectives.
• Daily reports generated on time and forwarded the same to the team members.
• Processed Primary Capturing for more than 500 invoices in a day.
• End of the day, ensured taking the random sampling for processed invoices.
AT&T Tech Support (Sutherland Global Services)
• Troubleshooting and resolving the customer’s issue using WFE (Work Flow Engine).
• Live Person (LP) is a Live Chat tool where the agents will interact with the customer’s
regarding the issues and queries.
• Agents do Live chats with the customer’s and provides the immediate resolution.
• Agents use various supporting tools to resolve the customer’s issues.
• Performed first-level core troubleshooting on software system problems and delivered
accurate technical solutions.
• Processed critical issues when additional assistance was required by referring user
problems to SME and supervisor.
• Handled multiple Live chats at once.
• Provided assistance to customers through remote access using LMI.
• Received excellent positive feedback from customers.
• Achieved 98% of CSAT (Customer Satisfaction) on an average.
• Ensuring that all chat details are captured and entered in the logging software.
• If chat got disconnects in the middle of chat while troubleshooting, agents do follow-up
via phone and resolve the issue at earliest.
EFT and Claims Enrollment Analyst (Cognizant)
• Handling 30 to 40 Voice calls (Inbound) and 20 to 30 Voice calls (Outbound) per day.
• Administered all provider enrollment transactions and managed new provider
affiliations.
• Supporting the customer on how to enroll with the insurance companies for Claims,
Electronic fund transfers and for retrieving remittances.
• Handling end to end EFT (Electronic Fund Transfer) transactions.
• Regular follow-up with provider’s on case status (Open cases).

4. • Checking the enrollment status from insurance company and providing turnaround
time (TAT).
• Responsible to provide information on claim status, claim rejection and denials.
• Identifying the cause for missing payments with payer (Insurance company) and
providing resolutions.
• Providing information to insurance companies on Provider’s enrollment status.
• Finding root cause for missing or undelivered remittances and providing assistance to
overcome it.
• Identifying the customer’s current and future requirements.
• Monitored enrollment issues and resolved it to track progress of transactions.
• Researched and resolved discrepancies in enrollment activities.
• Maintaining existing, long-term relationships with customers.
MILESTONE
• Awarded Employee Excellence Award (EEA) for reaching the targets in APA payables
process.
• Improved the process by implementing the Checklist & one pager for APA Payables,
Freight Payables, and Global Capacity Planning Processes.
• Have established a KAIZEN in Freight Payables (Cost & Time saving Project).
• Received Star Performance Award for standardizing the Freight payables process.
• Awarded Team of the Quarter in the year 2010.
• Have been an active coordinator in launching Friday Fun activities, CD (Community
Development), corporate games, 5’S and team building games.
• Got many appreciations (SPOT CARDS) from the Team.
• Supported for 5’S and ISO
• Certified for 5 Years of service in FORD.
TRAINING AND DEVELOPMENT
• Lead the training team on the process as part of transition to the team members.
• Undergone six sigma training and implemented projects on introducing a calculation
sheet for the rate file to simplify the process.
• Identified a new project in Global Capacity Planning process.
• Assisted the manager in completing the black belt.
• Working with Ticketing tool (CRM - Siebel)
STRENGTHS
• Excellent analytical skills and Quick Learner
• Exceptional communication skills in both oral and written forms
• Good Team Player
• Positive attitude & Smart worker
• Excellent time and resource management capability
COMPUTER LITERACY

5. • Having advanced knowledge of MS Word, Excel, Power Point, and Outlook.
PERSONAL DETAILS
Father’s Name : N. Subbaiah
Marital status : Married
Nationality : Indian
Date of Birth : 03-02-1986
Address : 2/81, Shree Krishna Apartment, 2nd
floor, Bazaar Road St.
Thomas
mount road, Chennai – 600016, Tamilnadu
DECLARATION:
I hereby solemnly declare that the above furnished information is true to the best of my
knowledge and belief.
Date:
Place:
(SUNIL KUMAR.N)

6. • Having advanced knowledge of MS Word, Excel, Power Point, and Outlook.
PERSONAL DETAILS
Father’s Name : N. Subbaiah
Marital status : Married
Nationality : Indian
Date of Birth : 03-02-1986
Address : 2/81, Shree Krishna Apartment, 2nd
floor, Bazaar Road St.
Thomas
mount road, Chennai – 600016, Tamilnadu
DECLARATION:
I hereby solemnly declare that the above furnished information is true to the best of my
knowledge and belief.
Date:
Place:
(SUNIL KUMAR.N)