Candice Brooks is seeking a position that utilizes her skills in office management, staff management, document management, financial data analysis, and communication. She has over 20 years of experience in the banking and legal fields, most recently as a Subpoena Compliance Manager at JPMorgan Chase where she supervised a team of 17 professionals and developed systems to reconcile activity across business lines. She holds a BA in Political Science and certifications in education, Microsoft Office, Lean Six Sigma, and as a paralegal.

1. Candice Brooks
Roselle, NJ 07203
Email: cd.brooks218@outlook.com
Linked-In Profile: www.linkedin.com/in/candice-brooks-113229a2
908-590-1093
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Summary of Skills
Office Management:
Established monthly reporting practices
Initiated best business practices that improved the business units’ability to track and respond to legal demands
Implemented safety controls to ensure the confidentiality of clients’ accounts
Staff Management:
Supervised a team of seventeen dedicated professionals who provide the primary legal support on matters
involving subpoenas and similar information/documentation requests.
Responsibilities include coaching, setting of goals and expectations, training and performance evaluation.
Document Management:
Developed and maintained a SharePoint site that reconciled activity within three lines of business (LOB’s) and
provided monthly reporting to uppermanagement.
Created and instituted the use of Outlook shared mailboxes that capture incoming and outgoing requests from
various internal regulatory units.
Financial Data Analysis:
Conducted due diligence searches that provided comprehensive data regarding account relationships
Point of contact for federal agencies and law firms seeking information on client relationships.
Appeared frequently in court as bank witness for purpose of authentication of documents.
Verbal and Written Communication:
Liaison for legal documents served by law firms and federal agencies.
Point of contact for all areas across company in managing comprehensive, timely and effective compliance to
regulatory demands.
Performed activities related to responding to customer inquiries, complaints, billing questions and
payments/service requests.

2. Calmed angry customers,repaired trust, and located resources for problem resolution.
Administrative Skills:
Reviewed legal matters and correspondence
Delegated work assignments
Point of contact for federal agencies and law firms seeking information on bank relations
Provided daily operational support including answering phones, data entry, mail distribution and file management
Coordinated scheduling for a staff of 17
Work Experience
Shift Supervisor, CVS Pharmacy (Linden, NJ) _ Jan 2016 – present
Event Coordinator, Self Employed _ Feb 2006 - present
Subpoena Compliance Manager, JPMorgan Chase (Brooklyn, NY) – Jan 2013- Oct 2014
Legal Assistant, JPMorgan Chase (New York, NY) _ Dec 2002 – Jan 2013
Customer Service Supervisor, JPMorgan Chase (Secaucus, NJ) _ Feb 1998 – Dec 2002
Assistant Head Teller, JPMorgan Chase (Paterson, NJ) _ April 1995 – Feb 1998
Paralegal, Pressler and Pressler (East Hanover, NJ) _ Jan 1993 – Mar 1995
Education
Bachelor ofArts in Political Science, Richard Stockton State College, Pomona NJ
Professional Development
Substitute Teacher Credentials, State of New Jersey
Microsoft Office Certification, Union County College, Cranford NJ
Lean Six Sigma- White Belt, Union County College, Elizabeth NJ
Paralegal Certification, Fairleigh Dickinson University, Madison