1. Christine M Snyder
1271 Sherwood Ave
North Tonawanda NY 1412
(716)440-2100
Summary
Over the course of the last twenty five years,I have been in a management position which has required
me to lead, solve problems, employee relations issues, monitor work flows and ensure we are meeting
deadlines. For many years during my career,I served as an Officer and Secretary of a company and I was
responsible for high level projects, forecasts,profits and losses as well as executing our companywide
goals.
Current Experience
CGI Federal/Department of State Buffalo, NY
CONTRACT SUPERVISOR, BUFFALO PASSPORT AGENCY October 2011-Present
I currently supervise the processes staff with the day to day duties assigned to us. I am responsible for
building relationships with our onsite customer and ensuring we are meeting expected goals and tasks.
Managed the day-to-day operations
Developed policies, procedures and workflows
Consistently monitored customer service levels and any employee relation issues
Ensure compliance with government regulatory adherance
Relationship manager to our on-site customer
Develop next generation employees
Previous Experience
Old Republic National Title North Tonawanda,NY/Akron, OH
REGULATORYCOMPLIANCE COORDINATOR December 2010-October 2011
Perform audits of closed files to ensure accuracy and timeliness
Research state specific requirements for title and appraisal
Consult with the directors of the different departments to report my findings and
recommendations
MANAGEMENT EXPERIENCE:
Secolink Settlement Services/Keybank National association Amherst, NY
RELATIONSHIP MANAGER June 2009-March 2010
Educated our captive business partners on our products and services
Served as the point of contact for questions and suggestions from the field
Traveled to various districts to meet teams in person and on the phone to build rapport
2. Increased our usage rate by 30% and continued to maintain that increase
DIRECTOR OF TITLE ANDCLOSING June 2007-June 2009
Managed all title-related services and functions
Supervised the team leaders that managed the day-to-day operations including the agency,
examination, typing and operations
Managed many different vendors across the country that we contracted to perform varies services
Managed to the settlement companies P & L as well as the overarching companies’ balance
sheets and financial reports
Continued to perform all the duties of the closing manager as listed below
Group ranged from 25 to 60 people
CLOSING MANAGER May 2005-June 2007
Managed the day-to-day operations of the closing department (25-45 people)
Supervised the team leaders that managed the day-to-day operations including title clearance,
HUD prep, disbursement, recording, post- close and pre-close
Successfully secured an outsourcing partner to handle states in which we were not licensed to
perform services; this added revenue that we previously were not able to obtain
Responsible for all escrow account balancing and maintenance and funding of loans
Amherst, NY
CLOSING TEAM LEADER July 2001-May 2005
Developed policies, procedures and workflows for several departments
As staff were hired, my responsibilities included understanding, learning and training of the
functions that were in my area as well as the other functions within the closing department
Lead severalteams; provided supervision and adjustments to workflows as needed; trained and
motivated team members
Also served as the Accounting Manager for more than a year
Key Bank National Association
CLIENT RELATIONS LEADER September 1992-July 2001
Supervised the daily branch operations as well as my team
In a very high-level sales environment, I consistently coached employees to achieve individual
and branch goals and cultivate existing customer relationships
Consistently monitored customer service levels and any employee relation issues
Skills and Certifications
Microsoft Word, Excel, PowerPoint and Outlook; Hogan and ACAPS
Education
Associate Degree in Travel and Tourism, June 1991
Bryant and Stratton College Clarence, NY
University of Maryland University College-Bachelors Degree inManagementStudies
Anticipated Graduation Fall 2018
