1. ED BRZOZOWSKI EdBrzozowski2@gmail.com
10316 Hammerly Blvd. – Houston, TX 77043 210-264-9912
Customer-focused Desktop Support Technician with more than 6 years of success in a variety of
computer operating systems, applications, and hardware. Analytical and adept at resolving
complex network issues. Critical thinker who addresses customer support issues quickly and
who consistently exceeds performance standards. Identifies and implements improvements to
enterprise hardware and software platforms. Professional strengths include excellent problem
resolution skills, a customer-focused work ethic, and active participation in and leadership of
technical teams. Notable professional achievements include:
o Assisted in critical network implementation and administration of technology for Healthcare
environments, including the relocation of the entire technology platform for the
Rehabilitation wing of San Antonio Military Medical Center.
o Oversaw day-to-day maintenance of over $10 million worth of network infrastructure
equipment for the US Air Force, ensuring 99.9% network up-time rate for over 25,000 users.
o Ensured that network resources complied with stringent business and government
regulations, including the validation of more than 1,000 network accounts for compliance
with Department of Defense security mandates.
SECURITY CLEARANCE
Eligible for Top Secret Security Clearance – US DEPARTMENT OF DEFENSE
Level: TS Access: SCI
CERTIFICATIONS
CompTIA A+ Certification
CompTIA Network+ Certification
CompTIA Security+ CE Certification
USAF sponsored Supervisor and Mid-level Management Schools Basic and Advanced
Instructor Courses Developing Objectives and Tests
Train the Trainer Academic Counseling Instructional Systems Development
Occupational Teaching Certificate
Master Instructor Certification
PROFESSIONAL EXPERIENCE
SAN ANTONIO MILITARY MEDICAL CENTER (SAMMC), San Antonio, Texas 2012 – Sept. 2014
Computer Technician/Desktop Support
 Responded to requests for technical assistance in person, via phone, and remotely for the
Institute of Surgical Research, Burn ICU, OR, and Rehabilitation.
 Perform technical support for clients on all levels to help resolve IT-related issues in a timely
manner, ensuring the confidentiality, integrity, and availability of Personal Health
Information (PHI) systems, networks, and data.
 Operate as a team member to handle special tasks or projects; conduct technical support
and deliver technical expertise based on business requirements.

2. ED BRZOZOWSKI PAGE TWO
PROFESSIONAL EXPERIENCE (Continued)
SAN ANTONIO MILITARY MEDICAL CENTER (SAMMC)
Computer Technician/Desktop Support (Continued)
 Enforce and establish policies and procedures for PHI system reliability and accessibility;
prevent, protect, and defend against unauthorized access to systems, networks, and data.
 Promote strong awareness of security issues among management and ensure that sound
security principles are reflected in functional business and clinical processes.
UNITED STATES AIR FORCE, Various Locations 1985 - 2007
Network Maintenance Manager
 Directed 22 personnel on network management and information protection operations for
one of the Air Force’s largest computer networks; managed network Equipment valued at
more than $10 Million, servicing over 25,000 users.
 Performed core network services, configuration, and fault management for the entire
Lackland Air Force Base network.
 Diagnosed and resolved network security incidents, network faults, and many other types of
complex user reported outages; serviced networks to ensure availability and uptime of all
network resources.
 Assisted in the determent, detection, isolation, containment, and recovery from
information system and network security intrusions.
 Collaborated with help-desk personnel and management to solve customer network and
computer problems.
 Administered the Remedy technical support ticket database and documented corrective
action; provided technical expertise to functional system administrators and client support
administrators in order to resolve assigned cases.
TECHNICAL SKILLS
OPERATING SYSTEMS: Windows 7/Vista/XP
HARDWARE: Desktop, Laptop, Tablets, Phones, Printers
TECHNCIAL SUPPORT TOOLS: Remedy - Incident Management Software, Armed Forces Health
Longitudinal Technology Application (AHLTA), Composite Health Care System (CHCS), Essentris -
Electronic Medical Record Software, Credant - Data Protection Software, Dameware – Remote
Administration Software.
APPLICATIONS: Office 2010/2007, Nuance Document Management Software
EDUCATION
Associate of Arts, Instructional Technology
COMMUNITY COLLEGE OF THE AIR FORCE
Associate of Arts, Electronic Systems Technology
COMMUNITY COLLEGE OF THE AIR FORCE