1. MICHAEL L SAWALL
12456 Muscovy Dr  Jacksonville, FL 32223  michaellsawall@gmail.com (904)229-2737
INFORMATION ASSURANCE ANALYST
Results-focused IT Security professional with Information Assurance experience In a Department
of Defense environment with overseas deployment experience. Highly reliable computer security
analyst, efficient in meeting goals and ensuring utilization of resources, problem analysis,
deploying vulnerability management strategies using DOD approved information assurance tools,
Vulnerability (IAVA) scanning/remediation, and regulatory compliance measures. Effective
communicator, able to explain complex processes in easy-to-understand terms for end users,
customers, and management. Skilled in proactive identification and resolution of critical
systems/network issues. DoD 8570.01 IAT Level III/ IAM level III Compliant and current SECRET
clearance.
Competencies
 ACAS (Tenable Network Security) scanning and reporting network security vulnerabilities
 HBSS (McAfee Policy Orchestrator Server) users and computers accounts
 QTip – DoD approved scanning to detect unapproved software and software versions
 Remedy – IT ticket management
 SCAP scanning and reporting – required by DISA
 Retina security scanning and reporting
 DoD Information Assurance Analyst
 IA incident investigation and resolution management
 Auditing, vulnerability, and compliance management of Microsoft Windows operating systems
 SCCM – deploying secure operating systems and security patches
Security Clearance
 U.S Department of Defense - SECRET
PROFESSIONAL EXPERIENCE
ITT SYSTEMS / EXELIS/VECTRUS, INC (CONTRACTOR) / US ARMY SIGNAL COMMAND
FOB FENTY, AFGHANISTAN INFORMATION ASSURANCE ANALYST DEC, 2014 TO JAN, 2016
 Responsible for providing key government personnel with policy coordination and interpretation
support, general information security support designed to protect Information systems and
documents
 Responsible for ensuring and documenting that all systems are regularly scanned and audited in
accordance with applicable DoD policy and procedures
 Monitored trends, audited Active Directory activities, and observed common practice procedures
as a proactive means to identify information assurance vulnerabilities and non-compliance
 Employ network scanning tools such as SCAP, SCCM, QTip, and ACAS to detect system and
network vulnerabilities/deficiencies, as part of a proactive network security policy
 Respond to IA Incidents that impact and increase risk to security posture of military networks
 Provide guidance to and interface with resident military units and commands regarding
information security related issues
ITT SYSTEMS / EXELIS/VECTRUS, INC (CONTRACTOR) / US ARMY SIGNAL COMMAND
KANDAHAR AIR FIELD, AFGHANISTAN TIER II COMPUTER SYSTEMS TECHNICIAN APR, 2011 TO DEC, 2014
 Team Lead in charge of troubleshooting of both day to day and unique hardware and software
issues on DOD information systems in an austere environment supporting and training over
20,000 military and civilian users over 3 separate military enclaves
 Ensure proper handling, classification and disposal of sensitive and classified Information
systems according to strict DOD guidelines such as DOD authorized disk erasing software

2.  Extensive use of Microsoft Active Directory and various system management tools
 Installation, configuration, and troubleshooting of SCCM delivered Windows 7 client operating
system, training of new associates in secure operations
Arrowpoint Corp (Contractor), Navy Sea Logistics Center (NSLC) Naval Station Mayport
Jacksonville, Florida Tier I Database Administrator Nov, 2009 to March, 2011
 Employed Remedy call tracking system to manage and track progress of support tickets
 Managed PKI / CAC environment as a gateway administrator, and delivered support for certificate
issues and access rights via military telephone systems and e-mail to more than 20,000
worldwide civilian and military users of the secured Army Workload and Performance Systems
(AWPS) financial database
 PKI / CAC (Common Access Card) troubleshooting and configuration
 Testing and documentation of non-production systems and software (Sharepoint)
Plumchoice Online PC Services
Boston, Massachusetts Technical Support Specialist – Tier II March, 2009 to Nov, 2011
 Respond to telephone calls, emails, and personal requests for technical support (telecommute)
 Using Bomgar remote control software, provided excellent technical support to remote channel
partner customers throughout North America, specializing in virus, root kit, and malware removal,
home network setup, peripheral installation, software install and removal, personal Email
configuration, general troubleshooting, and computer optimization services
 Document successful resolution and troubleshooting techniques for on-going knowledge base
library
2007 to 2009 – Successful Contract IT Support Specialist Challenges in Jacksonville, Florida
 Fidelity National Information Systems (Apex Systems, Inc contractor) 2008 to 2009
 CitiGroup (Peak Technology contractor) 2008
 Whitewave Foods (Insight Global, Inc contractor) 2007 to 2008
 Fidelity National Information Systems (Global Consulting, Inc contractor) 2007
**************************************************************************
 Provided functional and technical support, troubleshooting and diagnosing hardware and software
problems, including desktop, laptop, WAN, LAN, and remote systems
 Supported VPN, Touchscreen, Blackberry, handheld barcode scanner, networked print device,
mainframe emulator, Web security cameras, Audio Visual media, encryption, migration, hardware
refresh in small to large scale, operating system imaging, hardware and software upgrading,
Email client configuration, business critical software application testing and new hardware
compatibility testing, site surveying, Active Directory administration, backup and recovery
operations, secure WIFI, project management, and exemplary focused customer support, with all
contract projects completed under budget and on time
Educationand Certification
 Michigan State University Bachelor’s Degree: Institutional Management
 Florida State University Completed MCSE Training Program Coursework
 CASP ce CompTIA Advanced Security Practitioner
 SERVER + CompTIA Server Plus
 Security +ce CompTIA Security Plus
 Network +ce CompTIA Network Plus
 A+ce CompTIA A Plus
 MCP Microsoft Certified Professional
 ITIL v. 3 Foundation Exin IT Service Management
 DCSE Dell Certified Systems Expert