1. CURRICULUM VITAE
R. M. JAGADISH
Mobile: 9885664081.
jagadishmatham@gmail.com
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Objective:
Aim to be associated with a progressive organization that gives me ample scope to apply my
Knowledge and skills for the growth of individual as well as organizational growth in the field
I serve and prove my potential.
Technical Skills:
• VMware Vspheres 5.x
• Windows server 2008 and 2012.
• Microsoft Services: AD, DNS, DHCP,
• SM9
Technical Summary :
• 3+ years of Experience as IT Analyst in Vmware ESXi and Windows server.
• Experience in working with ESXi servers – Installation, configuration, management and
maintenance.
• Managed Virtualization Environment using VMware ESXi, Virtual Center.
• Experience in implementing ESXi servers with efficient virtualization strategies by creating
clones, templates, task scheduling, prioritizing VMs, creating and managing snap shots.
• Excellent knowledge in creating and managing users, permission settings, roles and
responsibility assignments and VM resource allocations on ESXi hosts.
• Migration of servers using vMotion, Storage vMotion.
• Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS).
• Configured Resource Pool, Alerts, Alarms, NTP.
1.Worked for Tata Consultancy Services as IT Analyst as VMware Admin since Nov 2010 till
17th
Oct 2014

2. Experience:
• Managing VMware infrastructure environment with 50+ ESX servers, 1000 plus virtual
machines.
• VM Servers build & rebuild (Deploying the New VM from the Template and Cloning an
Existing VM) as per the client request through change management process.
• Installing and configuring ESXi servers.
• Installing, configuring and managing virtual infrastructure and vCenter.
• Creating and managing resource pools and adding the VM's into resource pools.
• Creating and managing virtual machines and installing VM Tools into VM's.
• Manage VM's using VMware Vcenter.
• Creating and managing VMware cluster. Enabling HA and DRS features in a cluster.
• Performing Snapshots, Cloning, cold migrations and hot migrations.
• Creating templates from VM's and deploy VM's from templates and allocate resources.
• Moving VM's from one datastore to another datastore using Storage vMotion.
• Worked on PoC.
• Handling different Infrastructure related projects.
• Reviewing Engagement Proposal.
• Scheduling Scope Clarification meeting with the clients.
• Understanding the requirement by pulling the different resources for the project and
preparing Statement of Understanding which includes Scope, Assumptions, Not in scope,
Dependency, Schedule, Timelines and billing.
• Preparing the Minutes of Meeting for every meeting with the client.
• Need to drive the project from End to end..
• Delivering the project on schedule.
• Creating the RFC’s for any change in the deliverables..
2. Worked for Unisys as Services Support Representative from June 09 till Oct 2010.
Job Duties:
• Worked in Incident Management.
• Handled all incident tickets on priority to provide solution.

3. 3. Worked as Technical Support Associate for Knoah Solutions from August 16th
08 till
April 2009.
Job Duties:
• Handle calls and answer the questions of customer’s
• Help customers with DSL connection & router set-up.
• Troubleshoot DSL connection issues
• Troubleshoot Browsing issues & Email issues
• Troubleshoot Home networking issues related to wireless routers & wireless
connection issues
• Troubleshoot issues related to Soft wares
• Troubleshoot issues by remotely accessing Customers computer.
• Follow-up with customers to make sure issue is resolved if required.
• Promote and up sell additional products & Norton Products
4. Worked with E2E Serwizsol Solutions Ltd., a subsidiary of TATA SONS LTD as
Customer care executive, since Oct 2004 till may 07.
Job Duties:
• Handling the customer queries and concerns, resolving the same in given TAT for
the Maximum customer satisfaction.
• Maintaining the call quality by adhering to the quality parameters.
• Always aiming for delivering the maximum customer satisfaction by giving the
possible services.
• Always was one amongst the TOP 5 performers in the team and TOP 10 in the
Process.
Academic qualifications:
• Bachelor of Computer Applications from Samatha Degree College (2000-2003).
• Board of Intermediate from Sri Vidya Vikas Junior College (1998-2000).
• Board of Secondary Education from Lal Bahadur High school. (1998).
Certification:
• Certified ITIL professional.
• VCA Certified.
Personal Profile:
Name : Jagadish R.M.

4. Fathers Name : (Late) R. M. Shiva Murthy.
Date of birth : 21-09-1982.
Marital status : Single.
Religion : Hindu.
Languages Known : English, Hindi, Telugu, and Kannada.
Strength : Highly enthusiastic
Hobbies : Listening to music, playing cricket and cooking.
Place: Hyderabad. R. M. Jagadish