1. JOB TITLE: Business Manager EMEA eBusiness
Department: Business Management
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Reports to: Director of eBusiness EMEA
Backs up: Director of eBusiness EMEA, Account Service Manager
Is backed up by: Manager Financial Services, Director of eBusiness EMEA
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Responsibilities:
To provide total client business responsibilities. The Business Manager is the liaison between the
client and business and directs all aspects of managing clients needs and solutions.
Tasks:
T-1 Co-ordinate and direct business requirements of a client(s) across all solution center functions
including:
a. Verify that division is meeting its contractual obligations of the client(s) to ensure maximum
client satisfaction.
b. Identify opportunities that best utilise ModusLink ’s infrastructure to meet client requirements.
c. Develop a client pricing strategy, involving the Finance organisation, which focuses on
ModusLink ’s profitability while remaining competitive.
d. Communicate proactively with the client on business issues and strategic opportunities.
Including finalising the Statement(s) of Work, Quarterly Business Reviews and /or Monthly
Business Reviews.
e. Manage Account teams to proactively develop product and service solutions and identify
opportunities for maximising efficiencies to (I) increase client service / satisfaction; (II) reduce
client costs and (III) increase Modus Link ’s profitability.
f. Work with the client to specify new program requirements, design solutions and manage the
implementation of new changes and new requirements.
g. Drive process improvements through root cause analysis and preventative measure execution.
h. Proactively share Best Practices across accounts and solution centers.
T-2 Manage and support the cross functional team that is responsible for meeting client requirements /
service.
a. Support Account team as they represent the client and ModusLink ’ s interests to ensure each
project proceeds within the allocated time scale and agreed specifications within the agreed
operating expense limits.
b. Support Account team as they utilise project management tools to monitor each stage of a new
project implementation ensuring the project is on time and on budget. Supports team by
resolving any difficulties by acting as a liaison with various parties.
c. Manage formal and informal communication with client business owners regarding program
activities, issues and performance.
JOBDESCRIPTION / HR:jobdescriptionbusinessmanagermoduslink-13333515090621-phpapp02-120402022530-phpapp02.doc / Orginial
date: June 22, 2005 / Issue: 1 Page 1/2
Print date: 02/04/2012

2. T-3 Ensure that reporting deadlines are met on a timely and accurate basis:
a. Ensures appropriate client centric metrics are generated and ensures overall data accuracy.
b. Ensure client date and order processes are aligned with POI/CMI requirements.
T-4 Monitor corrective actions:
a. Support account team as they drive root cause analysis / corrective action process for client
reported corrective actions and as they ensure client agrees with preventative action plan.
b. Ensure account teams is improving efficiency /solutions by analysing corrective actions and
enhancing solutions.
T-5 T-5 People Management:
a. Provide leadership, guidance and support to the Account team.
b. Review employee performance against set objectives and set training and development plans to
improve team. abilities while meeting strategic objectives and goals.
Authority:
A-1 Authorised to stop any process producing defects.
A-2 Authorised to take on temporary staff.
A-3 Authorised to approve Purchase Orders, in the line with documented authorisation limits.
A-4 Other authorities s laid down in the quality procedures.
Education level: Business degree or equivalent required.
Skills: Profile:
• Minimum 4 years management experience in a • Enthusiastic
customer and sales driven business environment. • Pro-Active
• Excellent people management skills and proven • Value driven
ability to manage teams in a cross functional • Flexible
environment • Stress resistant
• Excellent communication and presentations skills • Convincing
• Good interpersonal skills with the ability to sustain • Decisive
effective relations at all levels (internally and
externally)
• Proven ability to manage multiple projects
• Working knowledge of Business Management
Process
• Strong financial acumen including the ability to read
and understand financial statements
• Strong analytical skills including exposure to
systems and familiarity with Statistical Process
Control
• Proficient in MS Office suite
JOBDESCRIPTION / HR:jobdescriptionbusinessmanagermoduslink-13333515090621-phpapp02-120402022530-phpapp02.doc / Orginial
date: June 22, 2005 / Issue: 1 Page 2/2
Print date: 02/04/2012