1. __________________________________________________________________________________
+61 432233078 mudasar@hotmail.com Page 1 of 4
Mudasar Ghansar
Mobile: +61 432233078 Email: mudasar@hotmail.com
Coburg, Melbourne
CAREER SUMMARY
A project management professional with an extensive 8.5 years’ experience which includes 4 years of
project management experience in businesses like Telecommunication, SaaS based & IT.
I am an Australian Permanent Resident Grant holder, allowed to work anywhere in Australia.
With a meticulous method of working, I have been instrumental in developing detailed work plans,
schedules, project estimates, resource plans and project tracking/reporting it effectively, manage each
project that I have been involved with. With a record of 98.5% FTPR quality of deliverables, I have
adhered to timely delivery throughout my career and have honed excellent project management
skills.
Rated in the Line Manager Index Report, 10% higher than Nokia group leaders, -6.5% difference from
Top LMI & 8.8% higher than Business Unit leaders (conducted by Towers Watson, 17 respondents from
direct reports)
I have enhanced process management capabilities using tools like Clarity, WFMS and Open
Workbench, the result of which has helped me maintain 100% compliance for an entire team of 40
coders. For process excellence: Instrumental in ideating lean initiatives through innovation, critical role
in data analysis and reporting to higher management for steps in continual improvement of the program.
I have a knack of understanding people, of multi cultural background, which has enabled me with good
conflict management, abilities using methodologies like GAINS for coaching & SAINT mechanism for
feedback
Being passionate about innovations, I have conceptualized and devised a portal for the first level
troubleshooting of RF equipment’s (WIMAX) which successfully mitigated the fault rate by 25% i.e. of
every 100 complaints 25 were resolved at entry level.
Having excellent problem solving & analytical skills, have single-handedly driven and developed
MNP customer complaints process which were drafted and signed-off the process agreement with the
client.
I have excelled in achieving the customer set process targets within time using data management &
analysis which has helped reduce from 96% network port-outs to 60% port-outs (improvement of 36%),
of which 90% HNI customers, ensured a revenue collection 10 million per month.
Programmed managed single-handedly the PMC (Project management Coaches), to develop
concepts of project management on PMI guidelines for 21 SGT’s at HERE in 2015. Scheduling to
Framework (3 months course) with good organizational skills.
With effective negotiation skills I was awarded for collecting all outstanding payments of 90/120 days
and maintaining the outstanding’s to zero, by ADP India Ltd, President. Rs 1.20 Crore INR ageing
money recovered.
Managing & collaborating with global stakeholders from US, Berlin & Asia to deliver successful and
timely business outcomes with proficient stakeholder management & influencing skills.
CAREER OVERVIEW
Here
Solutions
India
Private
Ltd
(
a
Nokia
Company) Project
Leader 1st
April
2014
till
Present
ADP
India
Private
Ltd Account
Manager 9th
August
2012
to
28
March
2014
Accenture
India
Private
Ltd Implementation
Manager 3rd
March
2014
to
8th
August
2014
Alcatel
Lucent
Managed
Solutions
India
Pvt
Ltd Assistant
Manager 10th
May
2012
to
2nd
March
2014
Tata
Communications
Ltd Subject
Matter
Expert 28th
July
2008
to
7th
May
2012
Company Designation Period

2. Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61 432233078 mudasar@hotmail.com Page 2 of 4
EDUCATION
Bachelor’s
Degree
in
Electronics
Engineering
Mumbai University 2008
Diploma in Electronics and Telecommunication
Mumbai University 2003
Diploma
in
Electronics
and
Video
engineering
Mumbai University 1998
Project
Management
Professional
(PMP),
Currently
in
Good
Standing
PMI USA 2012
ITIL
V3
Foundation
Certified 2014
CAREER HISTORY
Here Solutions India Pvt Ltd (a NOKIA company)
v Project Lead Apr 2014 – Present
This
position
is
responsible
for
managing
‘project
execution
teams’
executing
geo-­‐coding
related
activities
that
address
both
regional
and
global
production
requirements
at
a
large-­‐scale
production
centre.
Each
projects-­‐team
may
consist
of
appropriately
12
to
24
people.
This
role
is
responsible
for
project
management
of
multiple
projects
to
achieve
delivery,
quality,
cost,
and
speed
targets.
• Work
with
concerned
functional
groups
globally
to
prioritize
project
execution,
delivery
planning,
and
source/resource
availability;
and
for
timely
resolutions
of
issues
using
5
WHY’s
&
Fishbone
techniques.
Permanent
resolution
provided
for
2
RCA’s
till
date.
• Six
sigma
White
belt
certified
with
implementation
of
an
automation
for
seat
utilisation
planner,
saving
96
hours
of
manual
work.
• Provide
technical
and
analytical
guidance
to
production
teams
and
ensures
employee
involvement
in
all
quality
processes
and
required
trainings/updates
to
project
processes
and
specifications,
4
areas
of
decision
making
for
swift
execution
of
projects
each
day.
2
trackers
and
multiple
summary
dashboard’s
built
for
senior
management
(US/India).
• Identify,
analyse,
communicate
and
solve
problems
related
to
projects,
processes
and
staffing
and
ensure
timely
escalations/mitigations
• Ensure
adherence
to
management
processes,
quality
standards
and
project
specifications;
and
foster
a
culture
of
quality
and
performance.
MDA
(GEMBA)/Work
Standardisation,
KAIZEN
workshop
resulted
in
saving
400Hrs/Month
in
trainings
&
certifications.
Presentation
of
Weekly
management
review
with
all
global
stakeholders.
• Ensure
timely
and
appropriate
employee
performance
planning
and
evaluation.
WHAT
&
WHY
rating
methodology
• Identify
actions/opportunities
for
continual
improvements;
and
support
positive
change
management
with
initiative.
At
least
2
initiatives
taken
each
month
which
were
either
project
or
process
based.
Member
of
the
global
leadership
team
for
One
World
Map.
ADP India Pvt Ltd (USD 2 billion global HRIS Services Company that owns 3 payslips out of
every 5 payslips in the US & Europe.)
v Account Manager Aug 2012 – Mar 2014
• Entire
Account
Management
activities
for
Payroll
and
Statutory
compliances
Clientele
(25
accounts),
Major/National
Accts.
• I
was
responsible
for
preparation
of
entire
project
plan
for
Implementation
of
the
ADP
Products
on
the
ESS
services,
collect
requirements,
Scope
of
Work
(SOW),
planning
and
execution
for
implementation.
2
or
3
clients
each
month.
• Configuration
of
all
varied
ADP
Software
solutions,
as
per
the
client
requirements

3. Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61 432233078 mudasar@hotmail.com Page 3 of 4
CAREER HISTORY – cont.
• Contract
Renewal
Negotiation,
instrumental
in
negotiating
a
10%
hike
in
the
commercials
amounting
to
INR
75000
EAR.
• First
level
Escalation
management,
100%
response
rate
handling
15
to
30
escalations
each
month.
• Extensive
Data
management,
to
portray
Performances
of
National
Accounts,
their
pain
areas
and
efficient
governance.
Maintained
a
dashboard,
of
75
queries
registered
till
date
2
were
kept
open
as
WIP.
100%
success
rate
for
closures.
• Onsite
Resource:
-­‐
Maintaining
their
performance
report,
man
power
management,
appraisals.
• To
develop,
produce
and
monitor
a
master
service
schedule
to
ensure
timely
achievements
of
all
deliverables,
completely
maintained
for
25
clients,
resulted
in
95%
being
“referral”
and
providing
additional
business.
• To
produce
project
status
reports
satisfaction
surveys
and
KPI’s
on
service
to
conduct
conference
calls
with
the
Client
on
a
regular
basis
in
order
to
ensure
the
relationship.
12
personal
meetings
&
13
review
calls
each
month.
• To
act
from
time
to
time
as
a
sales
support
agent
to
advice
on
the
fit
of
ADP
solution
to
client
needs
at
the
selling
process
stage.
INR
75,000
EAR
&
INR
1,
50,000
one
time
revenue
earned
in
a
single
year
through
fresh
sign-­‐ups.
Accenture India Pvt Ltd (USD $30 billion global management consulting, technology
services and outsourcing company with 305,000 employees)
v Implementation Manager/PMO Lead Mar 2014 –Aug 2014
• Single-­‐handedly
Programme
managed
the
transition
for
Equinix
Data
Centre’s
to
Accenture
India.
• Co-­‐ordination
of
Contact
centre
infrastructural
requirements
and
setup.
• Liaison
with
Equinix
clients
for
troubleshooting
tickets
and
service
assurance
related
queries.
Alcatel Lucent Managed Solutions India Pvt Ltd (Euro $8.7 billion IP and Cloud
networking company, recognized by Thomson Reuters as a Top 100 Global Innovator)
v Core Programme Management (Assistant Manager) May 2012 – Mar
2014
• Single-­‐handedly
Programme
Managed
the
Project
“CDMA
Improvement
Plan”,
100%
successful
execution
which
resulted
in
optimizing
performance
by
40%,
for
PAN
India
sites.
• Managing
the
projects
of
Reliance
related
to
CORE,
Heading
the
Operations
Support
Activities
for
Core
Programme
management.
• Developed
and
conceptualized
an
Operations
Support
Portal,
resulted
in
reducing
60%
admin
time
and
providing
real-­‐time
reports.
• Also
leading
a
team
to
generate
and
publish
various
Fault/Alarm
reports
due
to
which
PAN
India
performance
of
switches
improved
by
20%.
• Analysis,
strategy,
co-­‐ordination
till
closure
of
all
impending
Fault/Alarms
along
with
vendor
management.
• Marking
a
Concern
or
Learning,
applying
PAN
India
along
with
a
MOP
to
avoid
repetitions
anywhere
in
the
network.
Overall
10
improvements/learnings
recorded
in
the
library.
• Developing
Planners
and
end
to
end
management
for
new
Software
Patches
implementation
for
PAN
India
Switches.
• Implement/drive
tactical
initiatives
for
Operational
Excellence
for
MNP
Customer
Complaints.

4. Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61 432233078 mudasar@hotmail.com Page 4 of 4
CAREER HISTORY – cont.
• Improving
efficiency
through
innovation,
automation,
process
excellence,
service
assurance
simultaneously
ensuring
Customer
Satisfaction
and
Quality
of
Resolution.
• Second
Level
Escalation.
• Tracking,
monitoring
and
reporting
deployment
progress.
• Change
management
initiatives
as
per
need
of
requirement.
• Fault
management,
Health
check-­‐up
planning
and
implementation
till
closure
for
CORE
functions,
publishing
of
dashboards
and
developing
reports
for
the
same
for
ADHOC
performance
reviews.
• Monitor
and
control
service
affecting
alarms
from
lucent
5ESS
MSC/Ericsson
AXE
810
GMSC/ZTE/Huawei
switches
reported
through
Daily
Health
Check
reports.
• Co-­‐ordination
and
workaround
for
improvement
of
Quarterly
MCN
Audits.
• Faulty
Devices
closure
for
CORE
CDMA
and
GSM
(MSC)
&
GSM
RAN
(BSC)
and
in
coordination
with
Circle,
Spare,
TAC
Core
and
TAC
Ran
Teams
to
keep
the
fault
trend
under
control.
TATA COMMUNICATIONS (USD $3.2 billion global communications and enterprise IT
service provider that owns and operates the world’s most advanced subsea cable network)
v Subject Matter Expert Jul 2008 – May
2012
• Handling
highest
revenue
generating
customers
of
TCL
(Platinum
Customers).
• Awarded
“Pat
on
the
Back”
award
for
training
132
agents,
managers
and
TL’s
on
WiMAX
and
process
management.
• Level
1
Escalation
for
customers.
• First
level
troubleshooting
of
all
the
IP
circuits
(VPN
and
ILL).
• Instrumental
during
network
roll
outs
from
Core
network
to
the
subscriber,
for
IP
Telephony
and
Data
networks
(IP
Network).
• Team
management,
administrating
day
to
day
Teamwork.
• Generating
reports,
team
scores,
TF
for
CSAT.
• Participate
in
the
internal
audit.
• Effectively
communicate
and
demonstrate
troubleshooting
chronic
cases
by
leadership
and
personal
example.
• Participating
in
team
reviews,
audit
programmes.
• SPOT
analysis.
• Working
in
the
NOC
(Headquarters)
remotely
accessing
of
the
BTS’S
of
technologies
like
RADWIN,
MMDS,
WIMAX.
• Monitoring
and
Maintenance
of
the
entire
BTS
in
India
for
TCL,
keeping
the
uptime
of
99.9%.
• Training
and
conducting
up
training
for
the
new
Entrants.
Zenta India Pvt. Ltd (now acquired by Accenture India Pvt Ltd)
v Dialler Team Member (IT/Operations) Jun 2003 – Mar 2005
• Operating
the
front
End
of
Concerto
Dialer.
• Increased
Collections
for
Chase
Bank
to
be
No.1
in
the
world.
• Hit
highest
no.
of
contacts
in
history
of
chase.
• Handled
3
collections
process
with
120
agent’s
capacity.
• Trained
a
batch
for
selling
skills
and
soft
skills.