Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
__________________________________________________________________________________
+61 432233078 mudasar@hotmail.com Page ...
Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61...
Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61...
Confidential Resume Mudasar Ghansar
__________________________________________________________________________________
+61...
Upcoming SlideShare
Loading in …5
×

0

Share

Download to read offline

Mudasar Ghansar 2015 Resume

Download to read offline

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to like this

Mudasar Ghansar 2015 Resume

  1. 1. __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 1 of 4 Mudasar Ghansar Mobile: +61 432233078 Email: mudasar@hotmail.com Coburg, Melbourne CAREER SUMMARY A project management professional with an extensive 8.5 years’ experience which includes 4 years of project management experience in businesses like Telecommunication, SaaS based & IT. I am an Australian Permanent Resident Grant holder, allowed to work anywhere in Australia. With a meticulous method of working, I have been instrumental in developing detailed work plans, schedules, project estimates, resource plans and project tracking/reporting it effectively, manage each project that I have been involved with. With a record of 98.5% FTPR quality of deliverables, I have adhered to timely delivery throughout my career and have honed excellent project management skills. Rated in the Line Manager Index Report, 10% higher than Nokia group leaders, -6.5% difference from Top LMI & 8.8% higher than Business Unit leaders (conducted by Towers Watson, 17 respondents from direct reports) I have enhanced process management capabilities using tools like Clarity, WFMS and Open Workbench, the result of which has helped me maintain 100% compliance for an entire team of 40 coders. For process excellence: Instrumental in ideating lean initiatives through innovation, critical role in data analysis and reporting to higher management for steps in continual improvement of the program. I have a knack of understanding people, of multi cultural background, which has enabled me with good conflict management, abilities using methodologies like GAINS for coaching & SAINT mechanism for feedback Being passionate about innovations, I have conceptualized and devised a portal for the first level troubleshooting of RF equipment’s (WIMAX) which successfully mitigated the fault rate by 25% i.e. of every 100 complaints 25 were resolved at entry level. Having excellent problem solving skills I have single-handedly driven and developed MNP customer complaints process which were drafted and signed-off the process agreement with the client. I have excelled in achieving the customer set process targets within time using data management & analysis which has helped reduce from 96% network port-outs to 60% port-outs (improvement of 36%), of which 90% HNI customers, ensured a revenue collection 10 million per month. Programmed managed single-handedly the PMC (Project management Coaches), to develop concepts of project management on PMI guidelines for 21 SGT’s at HERE in 2015. Scheduling to Framework (3 months course). With effective negotiation skills I was awarded for collecting all outstanding payments of 90/120 days and maintaining the outstanding’s to zero, by ADP India Ltd, President. Rs 1.20 Crore INR ageing money recovered. Have been managing and collaborating with global stakeholders from US, Berlin & Asia to deliver successful and timely business outcomes with proficient stakeholder management skills. CAREER OVERVIEW EDUCATION Bachelor’s  Degree  in  Electronics  Engineering Here  Solutions  India  Private  Ltd  (  a  Nokia  Company) Project  Leader 1st  April  2014  till  Present ADP  India  Private  Ltd Account  Manager 9th  August  2012  to  28  March  2014 Accenture  India  Private  Ltd Implementation  Manager 3rd  March  2014  to  8th  August  2014 Alcatel  Lucent  Managed  Solutions  India  Pvt  Ltd Assistant  Manager 10th  May  2012  to  2nd  March  2014   Tata  Communications  Ltd Subject  Matter  Expert 28th  July  2008  to  7th  May  2012   Company Designation Period
  2. 2. Confidential Resume Mudasar Ghansar __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 2 of 4 Mumbai University 2008 Diploma in Electronics and Telecommunication Mumbai University 2003 Diploma  in  Electronics  and  Video  engineering   Mumbai University 1998 Project  Management  Professional  (PMP),  Currently  in  Good  Standing     PMI USA 2012 ITIL  V3  Foundation  Certified 2014 CAREER HISTORY Here Solutions India Pvt Ltd (a NOKIA company) v Project Lead Apr 2014 – Present This  position  is  responsible  for  managing  ‘project  execution  teams’  executing  geo-­‐coding  related   activities  that  address  both  regional  and  global  production  requirements  at  a  large-­‐scale  production   centre.  Each  projects-­‐team  may  consist  of  appropriately  12  to  24  people.  This  role  is  responsible  for   project  management  of  multiple  projects  to  achieve  delivery,  quality,  cost,  and  speed  targets.       • Work  with  concerned  functional  groups  globally  to  prioritize  project  execution,  delivery   planning,  and  source/resource  availability;  and  for  timely  resolutions  of  issues  using  5   WHY’s  &  Fishbone  techniques.  Permanent  resolution  provided  for  2  RCA’s  till  date.   • Six  sigma  White  belt  certified  with  implementation  of  an  automation  for  seat  utilisation   planner,  saving  96  hours  of  manual  work.   • Provide  technical  and  analytical  guidance  to  production  teams  and  ensures  employee   involvement  in  all  quality  processes  and  required  trainings/updates  to  project  processes   and  specifications,  4  areas  of  decision  making  for  swift  execution  of  projects  each  day.  2   trackers  and  multiple  summary  dashboard’s  built  for  senior  management  (US/India).   • Identify,  analyse,  communicate  and  solve  problems  related  to  projects,  processes  and   staffing  and  ensure  timely  escalations/mitigations     • Ensure  adherence  to  management  processes,  quality  standards  and  project   specifications;  and  foster  a  culture  of  quality  and  performance.  MDA  (GEMBA)/Work   Standardisation,  KAIZEN  workshop  resulted  in  saving  400Hrs/Month  in  trainings  &   certifications.  Presentation  of  Weekly  management  review  with  all  global  stakeholders.   • Ensure  timely  and  appropriate  employee  performance  planning  and  evaluation.  WHAT  &   WHY  rating  methodology   • Identify  actions/opportunities  for  continual  improvements;  and  support  positive  change   management  with  initiative.  At  least  2  initiatives  taken  each  month  which  were  either   project  or  process  based.  Member  of  the  global  leadership  team  for  One  World  Map.     ADP India Pvt Ltd (USD 2 billion global HRIS Services Company that owns 3 payslips out of every 5 payslips in the US & Europe.) v Account Manager Aug 2012 – Mar 2014 • Entire  Account  Management  activities  for  Payroll  and  Statutory  compliances  Clientele  (25   accounts),  Major/National  Accts.   • I  was  responsible  for  preparation  of  entire  project  plan  for  Implementation  of  the  ADP   Products  on  the  ESS  services,  collect  requirements,  Scope  of  Work  (SOW),  planning  and   execution  for  implementation.  2  or  3  clients  each  month.   • Configuration  of  all  varied  ADP  Software  solutions,  as  per  the  client  requirements    
  3. 3. Confidential Resume Mudasar Ghansar __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 3 of 4 CAREER HISTORY – cont.   • Contract  Renewal  Negotiation,  instrumental  in  negotiating  a  10%  hike  in  the  commercials   amounting  to  INR  75000  EAR.   • First  level  Escalation  management,  100%  response  rate  handling  15  to  30  escalations  each   month.   • Extensive  Data  management,  to  portray  Performances  of  National  Accounts,  their  pain  areas   and  efficient  governance.  Maintained  a  dashboard,  of  75  queries  registered  till  date  2  were   kept  open  as  WIP.  100%  success  rate  for  closures.   • Onsite  Resource:  -­‐  Maintaining  their  performance  report,  man  power  management,   appraisals.   • To  develop,  produce  and  monitor  a  master  service  schedule  to  ensure  timely  achievements   of  all  deliverables,  completely  maintained  for  25  clients,  resulted  in  95%  being  “referral”  and   providing  additional  business.   • To  produce  project  status  reports  satisfaction  surveys  and  KPI’s  on  service  to  conduct   conference  calls  with  the  Client  on  a  regular  basis  in  order  to  ensure  the  relationship.  12   personal  meetings  &  13  review  calls  each  month.   • To  act  from  time  to  time  as  a  sales  support  agent  to  advice  on  the  fit  of  ADP  solution  to  client   needs  at  the  selling  process  stage.  INR  75,000  EAR  &  INR  1,  50,000  one  time  revenue  earned   in  a  single  year  through  fresh  sign-­‐ups.   Accenture India Pvt Ltd (USD $30 billion global management consulting, technology services and outsourcing company with 305,000 employees) v Implementation Manager/PMO Lead Mar 2014 –Aug 2014 • Single-­‐handedly  Programme  managed  the  transition  for  Equinix  Data  Centre’s  to  Accenture   India.   • Co-­‐ordination  of  Contact  centre  infrastructural  requirements  and  setup. • Liaison  with  Equinix  clients  for  troubleshooting  tickets  and  service  assurance  related   queries.   Alcatel Lucent Managed Solutions India Pvt Ltd (Euro $8.7 billion IP and Cloud networking company, recognized by Thomson Reuters as a Top 100 Global Innovator) v Core Programme Management (Assistant Manager) May 2012 – Mar 2014 • Single-­‐handedly  Programme  Managed  the  Project  “CDMA  Improvement  Plan”,  100%   successful  execution  which  resulted  in  optimizing  performance  by  40%,  for  PAN  India  sites.     • Managing  the  projects  of  Reliance  related  to  CORE,  Heading  the  Operations  Support   Activities  for  Core  Programme  management.   • Developed  and  conceptualized  an  Operations  Support  Portal,  resulted  in  reducing  60%   admin  time  and  providing  real-­‐time  reports.   • Also  leading  a  team  to  generate  and  publish  various  Fault/Alarm  reports  due  to  which  PAN   India  performance  of  switches  improved  by  20%.   • Analysis,  strategy,  co-­‐ordination  till  closure  of  all  impending  Fault/Alarms  along  with  vendor   management.   • Marking  a  Concern  or  Learning,  applying  PAN  India  along  with  a  MOP  to  avoid  repetitions   anywhere  in  the  network.  Overall  10  improvements/learnings  recorded  in  the  library.   • Developing  Planners  and  end  to  end  management  for  new  Software  Patches  implementation   for  PAN  India  Switches.   • Implement/drive  tactical  initiatives  for  Operational  Excellence  for  MNP  Customer   Complaints.    
  4. 4. Confidential Resume Mudasar Ghansar __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 4 of 4 CAREER HISTORY – cont.   • Improving  efficiency  through  innovation,  automation,  process  excellence,  service  assurance   simultaneously  ensuring  Customer  Satisfaction  and  Quality  of  Resolution.   • Second  Level  Escalation.   • Tracking,  monitoring  and  reporting  deployment  progress.   • Change  management  initiatives  as  per  need  of  requirement.   • Fault  management,  Health  check-­‐up  planning  and  implementation  till  closure  for  CORE   functions,  publishing  of  dashboards  and  developing  reports  for  the  same  for  ADHOC   performance  reviews.   • Monitor  and  control  service  affecting  alarms  from  lucent  5ESS  MSC/Ericsson  AXE  810         GMSC/ZTE/Huawei  switches  reported  through  Daily  Health  Check  reports.   • Co-­‐ordination  and  workaround  for  improvement  of  Quarterly  MCN  Audits.   • Faulty  Devices  closure  for  CORE  CDMA  and  GSM  (MSC)  &  GSM  RAN  (BSC)  and  in   coordination  with  Circle,  Spare,  TAC  Core  and  TAC  Ran  Teams  to  keep  the  fault  trend  under   control.     TATA COMMUNICATIONS (USD $3.2 billion global communications and enterprise IT service provider that owns and operates the world’s most advanced subsea cable network) v Subject Matter Expert Jul 2008 – May 2012 • Handling  highest  revenue  generating  customers  of  TCL  (Platinum  Customers).   • Awarded  “Pat  on  the  Back”  award  for  training  132  agents,  managers  and  TL’s  on  WiMAX  and   process  management.   • Level  1  Escalation  for  customers.   • First  level  troubleshooting  of  all  the  IP  circuits  (VPN  and  ILL).   • Instrumental  during  network  roll  outs  from  Core  network  to  the  subscriber,  for  IP  Telephony   and  Data  networks  (IP  Network).   • Team  management,  administrating  day  to  day  Teamwork.   • Generating  reports,  team  scores,  TF  for  CSAT.   • Participate  in  the  internal  audit.   • Effectively  communicate  and  demonstrate  troubleshooting  chronic  cases  by  leadership  and   personal  example.   • Participating  in  team  reviews,  audit  programmes.   • SPOT  analysis.   • Working  in  the  NOC  (Headquarters)  remotely  accessing  of  the  BTS’S  of  technologies  like   RADWIN,  MMDS,  WIMAX.   • Monitoring  and  Maintenance  of  the  entire  BTS  in  India  for  TCL,  keeping  the  uptime  of  99.9%.   • Training  and  conducting  up  training  for  the  new  Entrants.   Zenta India Pvt. Ltd (now acquired by Accenture India Pvt Ltd) v Dialler Team Member (IT/Operations) Jun 2003 – Mar 2005 • Operating  the  front  End  of  Concerto  Dialer.   • Increased  Collections  for  Chase  Bank  to  be  No.1  in  the  world.   • Hit  highest  no.  of  contacts  in  history  of  chase.   • Handled  3  collections  process  with  120  agent’s  capacity.   • Trained  a  batch  for  selling  skills  and  soft  skills.

Views

Total views

244

On Slideshare

0

From embeds

0

Number of embeds

3

Actions

Downloads

2

Shares

0

Comments

0

Likes

0

×