1. Name: Dexer Jalandoni Quimpo
Birthdate: April 15, 1985
Sex: Male
Address: Blk 3 Lot 2 Saturn Street Maria Aurora Heights subd.San Pedro,Laguna
Contact #: (02) 847-20-28 /09064040939
E-mail add: dexer.quimpo@gmail.com
Education and training:
- Computer Technician
San Pedro Manpower Training center
(2005)
- Bachelor of Science in Computer Engineering
IETI College San Pedro Laguna
(SY 2006 – 2008) – 3rd
year
- Cisco Certified Network Associate
CSCO12975891
(2016)
Skills / Abilities:
(Technical)
- Basic computer hardware troubleshooting
- Basic computer software troubleshooting
- Knowledgeable in basic Telecommunications
(Interpersonal and Professional)
- Accepts constructive criticism and sees itas a potential for development.
- Follows procedures and bestpractices butalso open to alternatives to give flexibility to the ever
changing situation.

2. Work experience:
1. Worked for Verizon Business under FirstSource Limited as a Centralized Order Management
Representative. (Started September 2010)
Nature of work includes:
** Note: Orders include circuitinstallations or modification requests to existing ones.
- Tracking orders from start to completion.Work requires planning and implementation to meet
milestones.
- Monitoring order progression and meeting reportdeadlines in a timelymanner.
- Attending internal calls to provide updates and next action plan.
- Maintain records oforders as well as special requests /instructions from each Customer.
- Re-validate data with other Verizon Business Groups (Engineering,ProjectManagers)
- Identify potential elementofdelay (bad weather and back-logs).Sometimes delays are inevitable and
COM is to take action on a follow up remedy.
Telecommunication elements encountered as COM:
- Demarcation
- Bandwidth of the circuit
- Access media of the circuit (electrical,optical, cable type, connector type)
- Circuittype like Internet access,DSL,VPN, Private IP, Private Line,wireless access (EVDO),
SONET, Ethernet and other technologies.
Work ethic as COM:
- Is a team player. Assisting members ofother segments in an organized way. Would identify the
cause of the problem and coordinate accordinglyto deliver reliable service to the Customer.
- Knowledgeable on Customer needs in terms oftelecommunications.Things such as circuittype,
demarcation,loop deliverydate and Customer equipmenthave always been reviewed and checked.
- Could escalate in a constructive way. Had broughtto everyone’s attention the best possible direction.
Personal involvement with other Verizon Business Groups:
 Provisioning and Engineering:
- Coordinated with Provisioning and Engineering.Was involved on circuitaccess implementations.
LEC requirements and capacityhave always been discussed.Specific installation instructions like
extending the circuit have also been arranged.
 Project Managers:
- Went to open discussions with ProjectManagers.Fed information to which tasks are feasible on the
schedule and which needs further arrangement.Sometimes Customers would have unique
requirements and going the extra mile is necessary.

3. Work experience:
2. Worked for Verizon Business under SYKES Asia as a Circuit Designer/Provisioner.
(Started January 2014)
Nature of work includes:
** Note: Orders include circuit and CPE installations
- Working on the Logical circuit design requested bythe Customer;ensuring the correct
electrical/optical connectors are installed;and ensuring there is enough capacityfrom LEC to be
delivered to the end user.
- Working with the Order ManagementTeam on the exact circuit details ofthe Customer which include
site visit dates,installation dates and activation dates.
- Working with Verizon LEC to coordinate the circuitpreference of the Customer as discussed with the
Order ManagementTeam especiallyconnector types and capacity.
- Working with Layer 2 install technician on the requested circuitdesign prepared byLEC making sure
everything is being ordered from LEC correctly before the technician proceeds with installation and
configuration of Verizon Layer 2 network devices.
- Working with Layer 3 install engineer to inform them if there are any CPE ordered by the Customer
from Verizon. If there is indeed a CPE, I will notify them so they can proceed with scheduling
configurations preferred bythe Customer.CPE is delivered to warehouse firstbefore getting installed
to the actual site.
- Working with Site Engineers to discuss anysite requirements needed from the Customer site and
relay the information to the Order ManagementTeam
- Working with Project Managers to discuss certain details aboutLEC to LEC cross connection which
may include additional wiring and underground wire installations. The ProjectManager would then
initiate planning and installation ofthe circuit with the Customer.