1. KIRAN KUMAR G R
Mobile: +91-8105761705 Email: kirangowda177@gmail.com
Summary of Skills and Experience
Proficient in Networking Support with strong interpersonal, teamwork skills, Client interaction, and
troubleshooting documentation, maintenance.
Professional Summary
 2.5 years of Networking Support experience in Telecom Project.
 Providing L1 Network Support
 Experienced in Provisioning on Network Element, Developed & Documented Network Diagrams &
Procedures.
 Troubleshooting various network related issues with not only limited to Service providers (AT&T,
Verizon, Century Link, Time Warner Cables and Qwest).
 Basic Switch Configuration changes as per the business requirement.
 Configuration & Management of VLANs.
 Work for permanent solution on reoccurring network Incidents.
 Making emergency changes in the network to ensure uninterrupted services
 Documenting network changes and updating diagrams accordingly.
 Working with third party vendors for new project implementations related to network support.
 Communicated with local and foreign telecom bodies for procuring and commissioning of DS1, DS0,
DS3, FIBER, and Ethernet over copper circuits to support data/voice.
 Developed and documented network diagrams and procedures.
Educational Qualification
Bachelor of Science in Electronics from Kuvempu University
Professional Course
CCNA from Mohan’s Networking Institute
Work Experience
Employer: Synchronoss Technologies India Pvt. Ltd (May 2014 to till date)
Designation: Operations Analyst / Network Support
Technical Skills
Operating System : Windows XP & 7
Network Hardware : CISCO Routers / Switches, TCP/IP, OSI Models

2. Routing Protocols : Static, Default, Ethernet, Fast Ethernet, SMTP, Telnet, RIP V1/ V2, OSPF, IGRP,
EIGRP, DNS, DHCP
Project Summary
Project #1:
Client : XO Communications
Duration : May 2014 to Feb 2015
Role : Network Support
Tool Used : Putty (Azrael, Bastion and Batman), Telnet, Turin, GO- GLOBAL FOR UNIX APP,
Hekimian (REACT), TBS, Net test, Net Analyst, M6
Role Description:
Responsible for Network Engineering, Planning, Field Operations and the Network Operations Center
to provide our customers industry leading Network and Cloud solutions. DS1 alarm and error
reporting, DS1 loop testing, DS1 BERT testing. Design and layout of standard carrier copper and fiber
local loops (including cooperative loop and head to head testing, CO wiring, etc.)
Responsibilities:
 Interface between Customer and Internal Functions/ Department & Act as the Customer’s SPOC.
 Analyzing the order requested to the LEC(Local Exchange Carriers), and creating a Template (Template
includes Used information like Name of the Business, address contact information, number of circuits,
LEC order number, CLLI, IP info, Demark and so on).
 Coordinated with other group members and managers involved in service delivery i.e., - Circuit
Designers, Project Co-Ordinates’, Order Processing Team, Central Office Technicians, Field Service
Technicians & Transport Engineering Group, to make sure telecom services are delivered timely and in
the correct configuration such that our customers are provided the correct services on schedule and
the company has ordered the most cost efficient service.
 Manage global carrier co-ordination, escalation, installation and creates and off to the various terms
in corporate and production when necessary to assure customer satisfaction.
 Once the order gets completed by the LEC (Local Exchange Companies) like Verizon, AT&T, Qwest,
PAETEC communications etc. Need to run the basic test, if the circuit gets failing we have to open
trouble tickets with LEC and trouble shoot with them.

3.  When the circuits gets tested clean, Order/Circuits will be handed over to customers & need to notify
them about the billing start date
 Handle day-to-day volumes of assigned orders and ensure the given SLAs are met per quality
standards.
Project #2:
Client : EarthLink
Duration : Mar 2015 to till date
Role : Network Support
Tool Used : Putty (Azrael, Bastion and Batman), Telnet, Turin, GO- GLOBAL FOR UNIX APP,
Hekimian (REACT), TBS, Net test, Net Analyst, M6
Role Description:
Responsible for configuring and managing Cisco 2820, 2800 and TA5000 routers.
Troubleshooting and managing. Run Facility Tests on CTC Network in preparation of testing with
Clients. DS1 alarm and error reporting, DS1 loop testing, DS1 BERT testing.
Design and layout of standard carrier copper and fiber local loops (including cooperative loop and
head to head testing, CO wiring, etc.)
Responsibilities:
 Assistance in Planning/design network rollout including capacity planning, equipment definition,
network architecture definition and considerations to meet the required Ethernet business services
solution. Do necessary pre installation tests, also supervise implementations and carry out operational
activities.
 Creation and Support of Client to Site and Site to Site VPNs with company employees and external
Clients including monitoring and troubleshooting
 Worked on Datacenter Environment which consist of Cisco Routers series like 2800, 2820 and TA5000
 Experienced in provisioning and troubleshooting DS1 and DS0 circuits
 Provided solution to client's new/existing network requirement.
 Troubleshooting CFA issues and directing Carrier or Field Services in resolution
 Verifying Network assignments and service interconnections across CTC Network via IP or node
 Respond to customer request, problems and mission critical issues using Remedy ticketing system.
 Remote testing through Cisco Routers (Putty or Telnet) by using Commands.
 Creating, updating and managing network documentation using tools like TBS, M6,