1. Charles E. Purcell 937-272-9988
PO Box 340985 purcec@earthlink.net
Beavercreek, OH 45434
Start Date: 07/26/14 Job Title:
Direct Sales
Location: Dayton, Ohio Organization:
Time Warner
Supervisor: Carrie Landwehr
Primary Job Activities
In the role of DSR I was responsible for direct door to door sales of the following Time Warner
products: cable TV products, home landline telephone service, internet products, and intelligent
home security products
Start Date: 02/20/2012 to 12/22/2012 Job Title:
CUSTOMER SVC REP
Location: Fairborn, Ohio Organization:
Teleperformance USA
Supervisor: Mike Stewart
Primary Job Activities
In the role of Customer Service Rep my responsibilities included resolving customer billing issues,
Tier 1 Network support for A.T.& T. Android operating system cellular handset customers, writing
cellular handset contracts, Service Order Code feature orders and modifications and customer retention
activity.
Significant Accomplishment
Named Employee of the Month, November 2012.
Start Date: 09/16/2000 To: 03/16/2010 Job Title: NETWORK ENGINEER
Location: Dayton, Ohio Organization: LM Berry and Company
Supervisor: Brad Chamberlain
Primary Job Activities
In the role of Network Engineer my responsibilities included primary responsibility for enterprise
telecommunications infrastructure for the LM Berry Company. This included the corporate
headquarters in Dayton, Ohio, thirteen regional offices, as well as numerous satellite offices
throughout the continental United States, Alaska, and Hawaii.
Significant Accomplishment
Designed and installed a new state of the art data center. This resulted in a
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2. projected cost
savings of an estimated $250K over the next five years.
Start Date: 03/26/88 To: 09/02/2000 Job Title: LEAD PBX TECH
Location: Hamilton, Ohio Organization: Champion International
Supervisor: Tom Schneider/Knightsbridge/Champion International
Primary Job Activities
In my role as lead PBX technician I was primarily responsible for the operational integrity of the
installed voice switching equipment, voice mail servers, and their respective interfaces to the
public and private networks. This responsibility also included the maintenance of a private fiber
loop within the City Of Hamilton.
Start Date: 01/01/87 To: 03/25/88 Job Title: Installation/Service Technician
III
Company: Centel Communications Location: Cincinnati, Ohio
Primary Job Activities:
In this position I was responsible for the design and installation of new voice system installations
in the Cincinnati, Columbus, and Dayton, Ohio region. In addition I was also responsible for
ongoing technical support of both new system installations as well as the embedded base. This
included administrative and technical support for both problem resolution and move and change
activity. As the senior technician I was also tasked with the technical training of subordinate
personnel.
Start Date: 09/03/81 To: 01/01/87 Job Title: Installation/Service
Technician
Company: Northern Telecom Inc. Location: Cincinnati/Dayton Ohio
Primary Job Activities:
In this position I was the lead technician for the Dayton/Cincinnati, Ohio branch office. As such, I
was responsible for all system installations within the Dayton and Cincinnati region. This included
system design, construction, implementation, and follow-on support. Follow-on support consisted
of trouble analysis, diagnosis, and resolution for both new installations as well as embedded base.
Start Date: 12/10/76To: 06/25/81 Job Title: Telephone
Installer/repairman
Company: United States Air Force Location: various worldwide
Primary Job Activities:
In this position I installed and maintained a wide range and variety of telephones, switching
systems, and special circuits in support of both mission critical applications and their various
support organizations. During the latter part of my assignment to the Zweibrucken installation. I
was shift supervisor for the Navigational Aids Communications Management Office. I was
responsible for scheduling recurring and non-recurring maintenance activities for seven work
centers assigned to the 2143rd Communications Squadron, Zweibrucken Air Base, Federal
Republic of Germany. One of my other duties associated with this position was to provide the
communications squadron commander with daily equipment status briefings.
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3. Significant Accomplishment
Named Airman of the Quarter Third Quarter 1979
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4. EDUCATION
School Degree/Core Course Grad Year
BEAVERCREEK HIGH SCHOOL General Studies yes 1972
WRIGHT STATE UNIVERSITY Speech-Broadcasting no 1973-1974
UNIV OF DAYTON Speech-Broadcasting no 1973-1974
SINCLAIR CC Electronics Engineering no 1973-1974
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5. CONTINUING EDUCATION AND TRAINING COURSES
Teleperformance Customer Service Representative 101, 201, and 301 02/22/12
Studio Maintenance and Troubleshooting, Recording Workshop, 12 10
Recording Engineering/Music Production,Recording Workshop, 12/10
Network+ , Greene County Career Center, 5/09
Network A+, Greene County Career Center, 4/09
CCNE, Greene County Career Center, 2/09
CCNA, Greene County Career Center, 12/08
MCSA, Greene County Career Center , 10/08
MCSE, Greene County Career Center, 9/08
Cisco Voice Over IP, Global Knowledge
Columbus, Ohio, 8/05
Interconnecting Cisco Network Devices, Global Knowledge
Fairborn, Ohio, 7/04
Meridian Mail networking, Nortel Networks, 12/99
Communicating W/Diplomacy & Tact, American Management Association-Columbus, Ohio, 06/99
Customer Controlled Routing(CCR), Nortel Networks, 1998
Meridian Max(ACD), Nortel Networks, 1998
Sales Engineering, Nortel Networks, 08/97
Passive Fiber Optic System Design for LAN, Siecor Inc., 07/97
LAN principles and Theory Course 3103, American Research Group, 04/97
Fiber Optic Installation for LAN, Siecor Inc., 01/97
Meridian Mail System Administration, Nortel Networks, 01/97
World Class Routing, Lucent Technologies, 08/96
Call Management System, Lucent Technologies, 05/96
Expert Agent Selection, Lucent Technologies, 04/96
Automatic Call Distribution, Lucent Technologies, 01/96
Traffic Analysis Engineering, Nortel Networks, 10/95
Primary Rate Interface, Installation, Nortel Networks, 04/95
Definity G3I Installation, Lucent Technologies, 03/95
Audix Administration, Lucent Technologies, 02/95
Meridian Main System Administration, Nortel Networks, 03/94
Meridian 1 Automatic Call Distribution Feature Administration, Nortel Networks, 04/93
Network Alternate Routing Selection, Nortel Networks, 05/92
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6. NOTEWORTHY VOLUNTEER POSITIONS
MC/Stage Manager Lockwood/Stackhouse Stage at
King Biscuit Blues Festival-Helena, Arkansas 2010-2014
Air Shift WDPS 89.5 FM-Current Host of “Blues All Over
the Place” 2012-2015
Air Shift WSWO LPFM 97.3 FM Host of “The Gene
Charles Show-Top 40 Format Billboard Top 100 2011-
2015
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7. NOTEWORTHY VOLUNTEER POSITIONS
MC/Stage Manager Lockwood/Stackhouse Stage at
King Biscuit Blues Festival-Helena, Arkansas 2010-2014
Air Shift WDPS 89.5 FM-Current Host of “Blues All Over
the Place” 2012-2015
Air Shift WSWO LPFM 97.3 FM Host of “The Gene
Charles Show-Top 40 Format Billboard Top 100 2011-
2015
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