James Chiles is an experienced telecommunications technician seeking a permanent position. He has over 30 years of experience in telecommunications including work as a communications technician for Verizon from 1983 to 2014. His skills include all areas of telecommunication network installations, maintenance, repair, troubleshooting, and he is proficient with various technologies and systems. He is looking for a staff level position that utilizes his expertise in telecommunications.

1. JAMES R. CHILES
35 Savannah Hill Drive, St. Peters, Missouri 63376
Telephone: 314-780-4230 • Email: bowty03@charter.net
EXPERIENCED TELECOMMUNICATIONS TECHNICIAN
EMPLOYMENTOBJECTIVE
I am looking for a continuing long-term and permanent position in the field of telecommunications.
SPECIFIC OPTIONS
 STAFF LEVEL TELECOMMUNICATIONS TECHNICIAN
 RELATED TECHNICALASSIGNMENT IN TELECOMMUNICATIONS
BACKGROUND SUMMARY
With many years of work experience in the telecommunications industry (including substantial hands-on
exposures to many different levels of assignments within the industry), I am fully prepared to move into a
similar level of responsibility with your company.
Most of my assignments during my career have been with companies now associated with Verizon,
specifically in association with The Boeing Company where I held a Secret Clearance. Because of this, I
can be considered a very steady, loyal and dependable worker. Seeking permanency.
Fully adaptable to various telecom project and job responsibilities. I am a versatile individual.
STRENGTHS AND SKILLS
 ALL CRAFT SKILLS WITHIN THE TELECOMMUNICATIONS INDUSTRY
 STRONGTROUBLESHOOTINGAND ANALYTICAL SKILLS
 HIGH DEGREE OF ACCURACY
 STRUCTURED AND ORGANIZED; ABLE TO SUPERVISE AS REQUIRED
 PROVEN PERSONAL WORK ETHIC
 ABLE TO TRAIN NEW EMPLOYEES
 WORKINGINDEPENDENTLY
 MEETING ALL REQUIRED DEADLINES
EXTENSIVE TELECOM EXPERIENCEAS A TECHNICIAN
COMMUNICATIONS TECHNICIAN
COMPANY: VERIZON
1983 to 2014
I have been in the position of Communications Technician since 2001. Prior assignment
includes:
1983 to 2001 Telephone Technician (Install and Repair)
TELECOMMUNICATIONS RESPONSIBILITIES AND TASKS
Skilled in all areasof telecommunication network,systemand voicemail installations, maintenance and
repair (voice / data and IP); In addition to all of the work tasks and responsibilities shown below, it is also
my responsibility to provide second level support to othersubsidiary operations acrossthe United States
(advisement or direct travel to the location). My responsibilities include the following:

2. JAMES R. CHILES
35 Savannah Hill Drive, St. Peters, Missouri 63376
Telephone: 314-780-4230 • Email: bowty03@charter.net
EXPERIENCED TELECOMMUNICATIONS TECHNICIAN
Page Two
TELECOMMUNICATIONS RESPONSIBILITIES AND TASKS
 Technical: I offer a strong background in electronics, ISPs and networking; skilled at reading
blueprints and schematics
 Scheduling: establish priorities and cabling needs, and issue assignments to other technicians
 Direction: schedule,guide, train and oversee the activities of telecommunication technicians
 Validation: work to ensure that all telecommunication and voice mail systems and equipment are set
up correctly and operating as required; directly responsible for maintenance / operation of key or
complex systems, as well as for the transport and re-installation of systems into other buildings
 Equipment and systems: telephones and telephone systems, fax machines, switches for phones,
routers, modems, personal computers and hook-ups, broadband, radios and networks
 Troubleshooting: responsible for analysis, troubleshooting and emergency repair of equipment to
keep the company’s communications systems running smoothly
 Modifications: determine appropriateness of moderate equipment changes or modifications; update
and re-wire occupied facilities in less than 12 hours; set up phone systems and established category 5
cables
 Preventive maintenance: regularly inspect / test various components of the telecommunication
system to identify outdated or damaged equipment prior to failure
 Response: provide immediate response to pin-point and repair or resolve the problem
 Assistance: provide direct helpdesk assistance to help users resolve issues with routers, connections,
equipment or other possible problematic issues
 Vendors: work closely with vendors for cabling and new equipment requirements
 Inventory: order parts,equipment and supplies; ensure that there are spare parts available
 On-call status: provide 24/7 coverage on-call for emergency situations, as required
 Documentation: complete all paperwork regarding repairs and system maintenance; prepare and
submit reports relating to system status and project completions
 Newprocedures: have assisted in the design of improved methods of departmental operation
 Computers: proficient with Windows, Outlook, Excel and other software
PROFESSIONAL TRAINING AND CERTIFICATIONS
Certificate in Telephony: Seminole Community College
Certified Fiber Optic Installer: Electronics Technicians Association, International, Inc.
Supplemental: Successful completion of and various seminars and continuing on-the-job training over the
years adds to my competency and worth to your company.
ADDITIONALINFORMATION
Health is excellent Reliable and dependable
Proven personal communication skills Received President’s Award for superior customer service
QUALITY REFERENCES ARE AVAILABLE

3. JAMES R. CHILES
35 Savannah Hill Drive, St. Peters, Missouri 63376
Telephone: 314-780-4230 • Email: bowty03@charter.net
EXPERIENCED TELECOMMUNICATIONS TECHNICIAN
LETTER OF CAREER INTENT:
Please review the enclosed copy of my technical credentials.
Possessing quality experience at a hands-on technical level (and also at a coordinating-
organizational level), I am seeking to continue my career,working in a responsible position for
your company. My telecommunication abilities and know-how, as well as my supplemental skills
in supervision and leadership, add to my overall value to a company.
The kind of telecommunications-related assignments I am best suited for:
 STAFF LEVEL TELECOMMUNICATIONS TECHNICIAN
 RELATED TECHNICALASSIGNMENT IN TELECOMMUNICATIONS
As a qualifier, I have extensive experience with a broad range of diversified technical work tasks
(including new installations, troubleshooting, analysis, preventive maintenance, repair and overall
quality control), so I could quickly adapt to any new requirement.
I am completely accurate in my work (a true perfectionist) and can be trusted to work
independently. The other element that I bring to your company is a proper work attitude.
When I’m in a position to work for a company, I always apply a “whatever it takes”
approach toward every assignment,along with complete follow-through. This guarantees
superior operational performance,fewproblems and high levels ofuser satisfaction.
My employment record with Verizon has been excellent. I've been highly effective. I am fully
prepared to accept the next challenge in a position of substance,working long term, hopefully with
an organization like _________.
Can you use a person with my telecommunications expertise? If so, please contact me to arrange
for an interview. If an offer is forthcoming, you have my personal assurance of top quality work
from the beginning. I appreciate your time and your consideration of my candidacy.
JAMES R. CHILES