1. BRENDA ANNETT CAMPER
18 SILVER COURT
DOVER, DELAWARE 19904
BCAMPER363@GMAIL.COM
(302) 747-4730
OBJECTIVE
Seeking an IT position, that challenges my abilities and enhances my skills that will be
projected through my excellent customer service and strong asset to your company
EDUCATION
Office Systems Technology, Assoc. in Applied Science August1998 – May
1999
Delaware Technical &CommunityCollege,Georgetown,DE
Word Processing Studies, Diploma August1998 – May 1999
Delaware Technical &Community College,Georgetown,DE
Clerical Studies, Diploma August 1997 – May 1998
Delaware Technical &CommunityCollege,Georgetown,DE
EXPERIENCE
Telecommunications Network Technician III January 2001 –
Present
State of Delaware DHSSDMSIRM, Smyrna, Delaware
Configures,installs,tests,troubleshoots,repairsand monitorsoperationof LAN
hardware/softwareincluding desktop computers,data/voice/video communication
systems,including peripheraldevices,wiring and cabling to ensureconnectivity and
functionality.Identifiesand resolvesnetworkand telecommunication system
malfunctionsincluding connectivityand functionality formainframeand remoteaccess
and otherconnections/interfaces;start/restartnetworkafterdisruptionsorfailuresusing
computerdiagnostictoolsand software;run systembackups;resolvesdesktop computer
problems.Providescustomerservicethrough centralhelp deskfunction to resolve
problems.
Social Worker Assistant February 1999 – January
2001
State of Delaware DHSSDMR Dover,Delaware
Generate monthly Medicaid Reimbursementbilling invoicesfor Day Habilitation,Foster
Care,Residential, and CaseManagement/ClinicalSupportservices. Generatethe
Division's monthly Statisticaland Medicaid Waiver Listing Reports. Compiledata to
produceAd Hoc reportsto meet the Division'sreporting need. AssistManagement
Analystswithassigned contractmanagementtasks. Interfacewith accounting staff to
ensureaccuracy of claim reimburserequests. Communicatewith programcoordinators
Skills
TelecommunicationsNetworking
MS OfficeSuite
2013/2007/2003/2000/XP/97
MicrosoftProject
Windows 10, 7,
Vista/2K/XP/98/95
Citrix Metaframe XP
Desktop Authority
Active Directory
Internet Explorer
Remote Desktop/VNC
Information Security Officer
AVAYA/NEC Phone System
Certificates
ExecuTrain Windows 2000
Network Administration
ExecuTrain Citrix Metaframe XP
Accelerated
Dell Optiplex Repair-Expired
Dell Printer Repair- Expired
Certificateof Completion for MS
Project
MicrosoftOfficeUser Specialist –
Word 97
25 Years Certificateof State
Service
FEMA Certificateof Achievement

2. regarding client eligibility and enrollmentinformation.
Habilitation Training Aide October 1987 – May 1997
State of Delaware DHSSDMR, Georgetown, Delaware
Trained Developmentally Disabled clients in all areas of self help skills. Supervised eight
direct care staff servicing 16 clients. Provided activetreatment. Proposed and planned
leisure trips and accompanied clientson medical appointments. Attended clients'team
meetingsand required inservices.vetreatment. Escorted clients on medical and leisure
trips. Documented required data.
ACTIVITIES & AWARDS
Nomination forEmployeeGroup of QuarterAward – 2005
Certificate of Recognition Outstanding StudentforOfficeSystemsTechnology,Clerical
Studies
– 1999
President’sList Award – 1998
REFERENCES
AvailableUpon Request
PORTFOLIO
AvailableforInterviews