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Design Thinking, Tim Brown
-Edison understood that the bulb was nothing without a
system of electric power to make it truly useful.
Design, Business, and Innovation Dena Brody
Design Thinking, Tim Brown
-Edison developed marketplace geared towards people’s needs, not
simply a discrete device.
Design, Business, and Innovation Dena Brody
Design Thinking, Tim Brown
-Design thinking is a human-centered design ethos.
Dena	BrodyDesign, Business, and Innovation Dena Brody
Design Thinking, Critical Question 1
What other example can you think of that represents a product that
lead to the innovation of an industry?
https://books.google.com/books/about/YouTube.html?id=0NsWtPHNl88C
Design, Business, and Innovation Dena Brody
Design Thinking, Critical Question 2
Do you believe that the original product was made with the intention
of an innovation?
https://books.google.com/books/about/Empires_Of_Light.html?id=BKX5UYWzVyQC
Design, Business, and Innovation Dena Brody
“Going Deeper, Seeing Further…”
• Ethnographic research is human-centered, observation-based research
Design, Business, and Innovation Dena Brody
• Value comes from quality of interpretation and synthesis applied
Design, Business, and Innovation Dena Brody
“Going Deeper, Seeing Further…”
• Think outside the box
• Nonlinear interpretations
• Zooming out for context
• Multiple layers of subjectivity
Design, Business, and Innovation Dena Brody
“Going Deeper, Seeing Further…”
• Rethink conventional ways of interpretation
• Extremes and analogies
• Cultural forces
• Synthesizing multiple sources
Design, Business, and Innovation Dena Brody
“Going Deeper, Seeing Further…”
• Communicate and collaborate with all players
• Open-source interpretation
• Collaboration with consumers and customers
• Turn the lens inside
• Widen to the business ecosystem
Design, Business, and Innovation Dena Brody
“Going Deeper, Seeing Further…”
Ethnographic Research, Students Setting Up For Movie Night
Design, Business, and Innovation Dena Brody
Ethnographic Research, Students Setting Up For Movie Night
Design, Business, and Innovation Dena Brody
Ethnographic Research, Students Setting Up For Movie Night
Design, Business, and Innovation Dena Brody
Ethnographic Research, Students Setting Up For Movie Night
Design, Business, and Innovation Dena Brody
Ethnographic Research, Students Setting Up For Movie Night
Design, Business, and Innovation Dena Brody
Ethnographic Research Observations
• When one person has something important to say, everyone listens
Design, Business, and Innovation Dena Brody
Ethnographic Research Observations
• Every three or four people had a table in front of them to place food
and drinks
Design, Business, and Innovation Dena Brody
Ethnographic Research Observations
• Most took shoes off to get comfy
Design, Business, and Innovation Dena Brody
Ethnographic Research Observations
• Many people brought blankets, pillows, and stuffed animals
Design, Business, and Innovation Dena Brody
Ethnographic Research Observations
• Couples want longer couches
Design, Business, and Innovation Dena Brody
Ethnographic Research Findings
• Desire to feel comfortable and at home
Design, Business, and Innovation Dena Brody
Interviewing Humans
• Give basic info and build friendly environment
Design, Business, and Innovation Dena Brody
Interviewing Humans
• Conversational
Design, Business, and Innovation Dena Brody
Interviewing Humans
• Listen
Design, Business, and Innovation Dena Brody
Interviewing Humans
• Let their thoughts lead the interview
Design, Business, and Innovation Dena Brody
Interviewing Humans
• Open questions only
Design, Business, and Innovation Dena Brody
Interview Planning
Design, Business, and Innovation Dena Brody
Open General
-What is the setting up process like?
-When have you ever missed a movie night?
-What is the environment like?
-What do you and/or others bring?
-What do you enjoy about movie night?
-How is movie night different from usual hang outs?
Interview Planning
Then Go Deep
-How does the organizational structure make you feel?
-How does it make you feel when you miss a movie night?
-What affect does the darkness have?
-Why do you bring that? How would your experience be without it?
-How would you feel if there were no movie nights? Why?
-How is it beneficial for a college student?
Design, Business, and Innovation Dena Brody
Edited Interview
• https://youtu.be/VvaafrCt224
Design, Business, and Innovation Dena Brody
Interview Findings
• Students desire time to relax and forget about school
Design, Business, and Innovation Dena Brody
Interview Findings
• Social life is necessary to combat stress
Design, Business, and Innovation Dena Brody
Interview Findings
• There is a lack of comfortable space where movie night takes place
Design, Business, and Innovation Dena Brody
Interview Findings
• Movie night brings people closer
Design, Business, and Innovation Dena Brody
Interview Findings
• Snacks, drinks, pillows and blankets help students feel at home
Design, Business, and Innovation Dena Brody
Interview Findings
• Unorganized set up negatively impacts those who come late
Design, Business, and Innovation Dena Brody
Peer to Peer Documentation
Design, Business, and Innovation Dena Brody
Peer to Peer Documentation
Design, Business, and Innovation Dena Brody
Peer to Peer Documentation
Design, Business, and Innovation Dena Brody
Peer to Peer Documentation
Design, Business, and Innovation Dena Brody
Peer to Peer Documentation Findings
Design, Business, and Innovation Dena Brody
• Even if independent, just being in environment provides comfort
Peer to Peer Documentation Findings
Design, Business, and Innovation Dena Brody
• More lounge seating needed
Desk Research, Business Sites
Design, Business, and Innovation Dena Brody
• Campus Quad helps students navigate chaos of college life
(exclusive)
• App created to provide info for college students because
millennials are on technology more
• http://www.reuters.com/article/idUS55512218020131030
Desk Research, Business Sites
Design, Business, and Innovation Dena Brody
• Mercedes gives itself an electric makeover
• Designing innovative and more spacious cars that are also
environmental friendly
• http://www.bloomberg.com/news/articles/2016-10-07/mercedes-
gives-itself-an-electric-makeover
Desk Research, Business Sites
Design, Business, and Innovation Dena Brody
• Stop Monday from Ruining your Sunday
• How to finish the weekend strong so you don’t dread Monday
• http://www.bloomberg.com/news/articles/2016-10-14/stop-
monday-from-ruining-your-sunday
Desk Research, Business Sites
Design, Business, and Innovation Dena Brody
• Los Angeles water sommelier wants bottled water treated like wine
• Water tastings offer healthier and better habits
• http://www.reuters.com/article/usa-water-sommelier-
idUSL1N0VL04J20150302
Desk Research, Business Sites
Design, Business, and Innovation Dena Brody
• Game on: Nintendo eyes expansion into film business
• Nintendo expands gaming population by venturing into film due to
shrinking gaming console business
• http://www.reuters.com/article/us-nintendo-film-idUSKCN0Y70JK
Executive Summary
Design, Business, and Innovation Dena Brody
• Using a ‘collective intelligence’ capability and existing phone
calendars, scheduling is made convenient and reliable for groups
with a widely divergent member population.
• Users are gently polled and the app then facilitates their
communication as to whether they are attending, if they are
hungry, what movies they would like to see, etc.
• Typical users include club presidents, co-workers, and friend
groups.
Infographic Elements
Design, Business, and Innovation Dena Brody
• Social Gathering Concept
• Application
• Students
• Gentle Polling
• Responses
• Itinerary
• Social Gathering
Infographic Sketches
Design, Business, and Innovation Dena Brody
Infographic Sketches
Design, Business, and Innovation Dena Brody
Infographic Sketches
Design, Business, and Innovation Dena Brody
Infographic
Design, Business, and Innovation Dena Brody
Imagined Product/Service In Situ Visualization
Design, Business, and Innovation Dena Brody
• Selected Environment and User Image
Imagined Product/Service In Situ Visualization
Design, Business, and Innovation Dena Brody
• Selected Device Image
Imagined Product/Service In Situ Visualization
Design, Business, and Innovation Dena Brody

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Design, Business and Innovation

  • 1. Design Thinking, Tim Brown -Edison understood that the bulb was nothing without a system of electric power to make it truly useful. Design, Business, and Innovation Dena Brody
  • 2. Design Thinking, Tim Brown -Edison developed marketplace geared towards people’s needs, not simply a discrete device. Design, Business, and Innovation Dena Brody
  • 3. Design Thinking, Tim Brown -Design thinking is a human-centered design ethos. Dena BrodyDesign, Business, and Innovation Dena Brody
  • 4. Design Thinking, Critical Question 1 What other example can you think of that represents a product that lead to the innovation of an industry? https://books.google.com/books/about/YouTube.html?id=0NsWtPHNl88C Design, Business, and Innovation Dena Brody
  • 5. Design Thinking, Critical Question 2 Do you believe that the original product was made with the intention of an innovation? https://books.google.com/books/about/Empires_Of_Light.html?id=BKX5UYWzVyQC Design, Business, and Innovation Dena Brody
  • 6. “Going Deeper, Seeing Further…” • Ethnographic research is human-centered, observation-based research Design, Business, and Innovation Dena Brody
  • 7. • Value comes from quality of interpretation and synthesis applied Design, Business, and Innovation Dena Brody “Going Deeper, Seeing Further…”
  • 8. • Think outside the box • Nonlinear interpretations • Zooming out for context • Multiple layers of subjectivity Design, Business, and Innovation Dena Brody “Going Deeper, Seeing Further…”
  • 9. • Rethink conventional ways of interpretation • Extremes and analogies • Cultural forces • Synthesizing multiple sources Design, Business, and Innovation Dena Brody “Going Deeper, Seeing Further…”
  • 10. • Communicate and collaborate with all players • Open-source interpretation • Collaboration with consumers and customers • Turn the lens inside • Widen to the business ecosystem Design, Business, and Innovation Dena Brody “Going Deeper, Seeing Further…”
  • 11. Ethnographic Research, Students Setting Up For Movie Night Design, Business, and Innovation Dena Brody
  • 12. Ethnographic Research, Students Setting Up For Movie Night Design, Business, and Innovation Dena Brody
  • 13. Ethnographic Research, Students Setting Up For Movie Night Design, Business, and Innovation Dena Brody
  • 14. Ethnographic Research, Students Setting Up For Movie Night Design, Business, and Innovation Dena Brody
  • 15. Ethnographic Research, Students Setting Up For Movie Night Design, Business, and Innovation Dena Brody
  • 16. Ethnographic Research Observations • When one person has something important to say, everyone listens Design, Business, and Innovation Dena Brody
  • 17. Ethnographic Research Observations • Every three or four people had a table in front of them to place food and drinks Design, Business, and Innovation Dena Brody
  • 18. Ethnographic Research Observations • Most took shoes off to get comfy Design, Business, and Innovation Dena Brody
  • 19. Ethnographic Research Observations • Many people brought blankets, pillows, and stuffed animals Design, Business, and Innovation Dena Brody
  • 20. Ethnographic Research Observations • Couples want longer couches Design, Business, and Innovation Dena Brody
  • 21. Ethnographic Research Findings • Desire to feel comfortable and at home Design, Business, and Innovation Dena Brody
  • 22. Interviewing Humans • Give basic info and build friendly environment Design, Business, and Innovation Dena Brody
  • 23. Interviewing Humans • Conversational Design, Business, and Innovation Dena Brody
  • 24. Interviewing Humans • Listen Design, Business, and Innovation Dena Brody
  • 25. Interviewing Humans • Let their thoughts lead the interview Design, Business, and Innovation Dena Brody
  • 26. Interviewing Humans • Open questions only Design, Business, and Innovation Dena Brody
  • 27. Interview Planning Design, Business, and Innovation Dena Brody Open General -What is the setting up process like? -When have you ever missed a movie night? -What is the environment like? -What do you and/or others bring? -What do you enjoy about movie night? -How is movie night different from usual hang outs?
  • 28. Interview Planning Then Go Deep -How does the organizational structure make you feel? -How does it make you feel when you miss a movie night? -What affect does the darkness have? -Why do you bring that? How would your experience be without it? -How would you feel if there were no movie nights? Why? -How is it beneficial for a college student? Design, Business, and Innovation Dena Brody
  • 29. Edited Interview • https://youtu.be/VvaafrCt224 Design, Business, and Innovation Dena Brody
  • 30. Interview Findings • Students desire time to relax and forget about school Design, Business, and Innovation Dena Brody
  • 31. Interview Findings • Social life is necessary to combat stress Design, Business, and Innovation Dena Brody
  • 32. Interview Findings • There is a lack of comfortable space where movie night takes place Design, Business, and Innovation Dena Brody
  • 33. Interview Findings • Movie night brings people closer Design, Business, and Innovation Dena Brody
  • 34. Interview Findings • Snacks, drinks, pillows and blankets help students feel at home Design, Business, and Innovation Dena Brody
  • 35. Interview Findings • Unorganized set up negatively impacts those who come late Design, Business, and Innovation Dena Brody
  • 36. Peer to Peer Documentation Design, Business, and Innovation Dena Brody
  • 37. Peer to Peer Documentation Design, Business, and Innovation Dena Brody
  • 38. Peer to Peer Documentation Design, Business, and Innovation Dena Brody
  • 39. Peer to Peer Documentation Design, Business, and Innovation Dena Brody
  • 40. Peer to Peer Documentation Findings Design, Business, and Innovation Dena Brody • Even if independent, just being in environment provides comfort
  • 41. Peer to Peer Documentation Findings Design, Business, and Innovation Dena Brody • More lounge seating needed
  • 42. Desk Research, Business Sites Design, Business, and Innovation Dena Brody • Campus Quad helps students navigate chaos of college life (exclusive) • App created to provide info for college students because millennials are on technology more • http://www.reuters.com/article/idUS55512218020131030
  • 43. Desk Research, Business Sites Design, Business, and Innovation Dena Brody • Mercedes gives itself an electric makeover • Designing innovative and more spacious cars that are also environmental friendly • http://www.bloomberg.com/news/articles/2016-10-07/mercedes- gives-itself-an-electric-makeover
  • 44. Desk Research, Business Sites Design, Business, and Innovation Dena Brody • Stop Monday from Ruining your Sunday • How to finish the weekend strong so you don’t dread Monday • http://www.bloomberg.com/news/articles/2016-10-14/stop- monday-from-ruining-your-sunday
  • 45. Desk Research, Business Sites Design, Business, and Innovation Dena Brody • Los Angeles water sommelier wants bottled water treated like wine • Water tastings offer healthier and better habits • http://www.reuters.com/article/usa-water-sommelier- idUSL1N0VL04J20150302
  • 46. Desk Research, Business Sites Design, Business, and Innovation Dena Brody • Game on: Nintendo eyes expansion into film business • Nintendo expands gaming population by venturing into film due to shrinking gaming console business • http://www.reuters.com/article/us-nintendo-film-idUSKCN0Y70JK
  • 47. Executive Summary Design, Business, and Innovation Dena Brody • Using a ‘collective intelligence’ capability and existing phone calendars, scheduling is made convenient and reliable for groups with a widely divergent member population. • Users are gently polled and the app then facilitates their communication as to whether they are attending, if they are hungry, what movies they would like to see, etc. • Typical users include club presidents, co-workers, and friend groups.
  • 48. Infographic Elements Design, Business, and Innovation Dena Brody • Social Gathering Concept • Application • Students • Gentle Polling • Responses • Itinerary • Social Gathering
  • 49. Infographic Sketches Design, Business, and Innovation Dena Brody
  • 50. Infographic Sketches Design, Business, and Innovation Dena Brody
  • 51. Infographic Sketches Design, Business, and Innovation Dena Brody
  • 52. Infographic Design, Business, and Innovation Dena Brody
  • 53. Imagined Product/Service In Situ Visualization Design, Business, and Innovation Dena Brody • Selected Environment and User Image
  • 54. Imagined Product/Service In Situ Visualization Design, Business, and Innovation Dena Brody • Selected Device Image
  • 55. Imagined Product/Service In Situ Visualization Design, Business, and Innovation Dena Brody