Debbie Diaz has over 13 years of experience providing administrative support and customer service for commercial insurance producers. She has strong skills in Microsoft Office, customer relationship management, organization, and problem solving. Diaz held roles supporting the CEO and COO at Royale Insurance Agency, where she prepared policies, reports, budgets, certificates of insurance, and followed up on activities, cancellations, and payments. As a customer service specialist, she assisted with expiration dates, agency billing, certificates of authority, reports, invoices, customer issues, and policy documentation. Diaz aims to excel in any position through her diverse professional development skills.

1. Debbie Diaz
880 Boymton ave
Bronx, NY 10473
Phone: 201-220-5982
debbieddiaz@yahoo.com
Professional Summary:
Withmy extensive,diverseprofessionaldevelopmentskillsincludingC-Level administrative support,
customerservice foreightlocationsandnine commercialproducers,Ihave the abilitytoexcelinany
position. Withprovenabilitytoformstrongrelationshipsgainingtrustof colleaguesandclientsatall
levels.Iamdetail-orientedwithextensiveorganizationalandclientmanagementskills.Myadvanced
problem-solvingandconflictresolutionskillscompletemyexceptional focusandfollow-through
abilities.
Skills:
ProficientinMicrosoftOffice Suit,AMS,Insurance Pro,ApplySystems,Doris,andBilingual/Spanish
Education:
BergenCollege Hackensack,NJ January1985 to May 1986
Associate inBusinessManagement
Royale Insurance Agency Guttenberg,NJ07093
January/2002 - June/2015
Administrative Assistant
• Supportedthe CEOand COO as well asservicingall commercial linespolicies
• Preparedall downloadpoliciesforall the accountexecutives
• Scheduledweeklymeetingsforendof monthreportsandweeklybudgets
• Networkwithall insurance companiesoutside the organization.Travelers,TowerGroup,LIG,
• Followedwithall openactivitiesinto processall certificatesof insurance,endorsements,
recommendations,audit,andall claims.
• Keptretentionupwithcancellations,follow upcallsandtake paymentsoverthe phone.
• Prepare finance agreementsasneededwithcompaniessuchasStrand,IPFSand Flatiron.
Customer/ClientService Specialist
• Assistedcommercialdepartmentexpirationdateslist45daysprior to renewals.
• PreparedAgencybilling45daysprior to expirationdateswithsurpluslinessuchcompaniessuch
as Jimcor,Metcom,RPS, ARWorker Compensation.
• ProcessedCAIPasneedfortruckers.
• Made computerizedreports,andworkedunderpressuretomeetdeadlines
• Submittedall evidenceof insurance toproperty independentcontractorsasrequested andfor
Homeownerswhenneeded.
• Processedinvoicesforbothdirectandagencybillingforupcomingrenewals
• Handledcustomerissues,resolvedcustomercomplaints.
• Prepare all commercial policies,summariesandIDcards