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RosaDuverge
- 1. Relate Skills:ProficientinEnglishandSpanishlanguage,MicrosoftWord,MicrosoftExcel andInternet
Explorer.
Rosa Lily Duverge
5935 Del Lago Circle Apt 104 Sunrise, Florida 33313
Email: hirerosa@gmail.com Phone: 786-356-2552
Objective:
Dedicated, clientoriented andteamplayerdesiringtomaximizeexperience withinthe clientservice
industrywhichemphasizedonconflictresolution withinyourorganization.
Experience:
CertifiedCreditCounselor:ConsolidatedCredit,FortLauderdale FL, 33313 2011-Present.
Responsible fordeliveringsuperiorqualitycustomerservice toConsolidatedCreditplan
participants.
Assistinall aspectsof clientservice whichincludedretainingclientloyaltywhile promoting
exceptionalservice andoperatingwithinthe frameworkof the establishedcompanypolicies.
Assistwithcorrective actionsand/oradjustmentswhere requiredandplayedakeyrole for
resolvingcomplex customerproblems.
Assistclientswithcreatingabudgetandprovidedcontinuouseducationaboutadheringtotheir
financial plantobecome debtfree.
Insurance Specialist:Asurion,Pembroke Pines2009-2011
Responsible foraddressinginquiriesinwrittenandviainboundcalls.
ResolvedcomplaintsandservedasasubjectmatterexpertforportfolioswithT-Mobile,AT&T
and Sprint.
Maintained client loyalty while building report and using internal resources to continuously
solve problemsand assistedwithdesigningprotocol forbestresolution.
Office Specialistand Cashier:Baer’s Furniture,Pembroke Pines.2008-2009
Managed highvolume phone inquiriesfromcustomersandemployees.
Managed processingandrecordkeepingforconfidential documents fromclientorders.
Managed the processingof bothdomesticandinternational orders toensure theywere in
compliance of companypolicies.
SalesAssociate and Cashier:LVLX(Level Ten) Sunrise,Fl 2005-2008
Responsible forfosteringawelcomingenvironmentforcustomerswhovisitedthe store.
Assistedwithsales,inventorymanagement,cashierdutiesandtrainingof new associates.
Education:
Associate in Science Degree Major in International Business 2010/ Secretary and Accounting Assistant 2003
References:
Available uponrequest