1. Adam Hirsch
Adam Hirsch
ashirsch@gmail.com|502.599.9229 |Louisville,KY
Objective
Seekingtoleverage myexperience withindistributionoperationsandcorporate accountmanagementtobroadenmy
industryknowledge andcareerpath.
Skills
 Strategicallydeployday-to-daydirectstodirect
reports
 Supportsupplychaincustomerservice
 Time managementinhighvolume environment
 “Just inTime”experienced
 Organizational Communication
 ParticipatedinISO9000 certificationprocess
 LEAN Auditor/5S Trained
 MS Office Suite
Experience
Norgren Distribution Inc.
Louisville,KY
December11, 2012-Present
CustomerService Manager
Day to day operations-
 Manage all escalatedcustomerservice relatedsituations.
o Accessissues,developresolution,andcommunicate tocustomer.
 Drive multi-site highlevelproduction/procurement dailyconferences
o Topics rangingfrom supplierdemandconstraintstoproductionfailure.
o Relayinformationtodirectreportstobettersupportandinformcustomer.
 Directreportmanagement – workwithemployeestoaccessstrengthsaswell asweaknesses.
o Closelycoachemployees toprogressimprovement
o Utilize andshare theirstrengthswithotherteammatestoreinforce andempowerownership.
Export CS Representative
Exportdocumentation-
 Promptlyandaccuratelycreatingcustomdocumentationinaccordance withUnitedStates Customsand
Compliance Regulations,includingCommercial Invoicing,HarmonizedTariff Codes,andShippersLetterof
Instructions.
 Developedefficientorganizationsystemof all shipmenthardcopiestostreamlinecustomerinquiries,facilitating
promptresponse andalleviatingcustomerwaittime
 CloselyworkwithExportShippingDepartmenttostructure effective shipmentprocessesbaseduponshipment
priority,size,andcorrespondingschedulingparameterstoinsure OnTime Delivery.
AccountManagement-
 Mature professionalconnectionsbetweenLouisville DCandall othersistermanufacturinganddistribution
facilitiesprovidingimpeccableservice toALLNorgrencustomers.
 Developconstantprogression withinall CSresponsibilities.
 Work closelywithco-workers toempowerandcultivateagreaterdrive todeliversuperioraccuracyand
ownershipof Norgrenprocesses.

2. Adam Hirsch
Material Handler
Special Labeling-
 Creatinguponcustomerrequest,barcode labelswhichcorrectlycoordinate producttype,quantity,andshipping
addressto ease customerprocessesandputaway.
Kitting-
 UtilizingNorgren’sISO,MK,the re-managingof productfromNorgrenpartnumberstoCustomerpart numbers
inadditiontoassemblingsaidproductintosmallerindividuallypackaged“Kits”forindividual resaleupon
customersdirection.
 Responsible forreorganizingandimplementingnew processeswithinthe Kittingdepartmenttoalleviate
delinquentandpastdue orders,streamliningcommunicationbetweenCustomerService,ProductPlanners,and
“kitter”to helpminimize confusionanderror.
OrderControl
 Arrange,sort,and properlylabel all incomingpicklistsaccordingtotheirshippingcodes,addresses,shipping
method,andproductlocation,insuringproductispickedandshippedinatimelymannerinaccordance to
customerdemand.
Lessthan Truck Load
 Auditing- Provide customersatisfactionwhile insuringaccuracyof productdelivered
 Packing- Creatingorganizedandaccurate parcel service
 Bill of Lading- Invoicingandprocessingall PackingListsforpropershipmentcurrierandfinancial billing
Outbound
 Picking- Qualityminded,accurate,selectionof productbaseduponcustomerordering,utilizingPickListsand
properlydeliveringthose productswithinthe DCforaudit,pack,and shipping.
 Receiving- UtilizingourBPIsystemtoproperlyscanininventoryanddeliveraccurate putaway to better
facilitate the pickingprocess.
Education
Truman College
Studyfor AssociatesinPre-Pharmacy(June,2011)
UniversityOf Louisville
Studyfor Bachelors’of Arts(June,2009)
EasternHigh School
General Education(May,2002)