This document is a resume for Joshua M. Keller that summarizes his experience and qualifications. He has over 15 years of experience leading strategic initiatives and operational improvements in healthcare, technology, and business consulting. His areas of expertise include enterprise solutions, analytics, project management, leadership training, and aligning goals across teams. He currently works as a Business Solutions Development Manager at Ebix, Inc. where he oversees systems, planning, and client support for healthcare insurance portals.

1. JOSHUA M. KELLER, MBA-HCM 805-588-8487 • JOSHKELLER77@GMAIL.COM 208 BRISA DEL MAR • LOMPOC, CA 93436
A leader in challenging situations with a desire to advance strategic operational initiatives. Resourceful change agent and very fast learner, especially with regards to evaluating systems and participants, and determining scope and impact of options. Has the vision to see and explain from top-down and bottom-up, with the skills and competencies to create engaging solutions.
Areas of Expertise
 Enterprise Solutions
 Policy, Requirement, and Specification Creation
 Aligning Goals Across Teams & Disciplines
 Data Analytics / Informatics
 Project and Program Management, QA
 Leadership Training & Staff Development
EXPERIENCE
Ebix, Inc.
Santa Barbara, CA 05/11 to Present
Accounts include clients such as Johns Hopkins Healthcare System (17k Employee/40k Dependent), Conifer/Tenet Healthcare System, Nationwide Insurance, KForce, and other large clients across several industries.
Business Solutions Development Manager
Product manager for Healthcare Insurance Exchange Portals. Oversee system architecture, planning, design, construction, implementation, client support for areas of Health & Wellness, employee enrollment, total comp, claims, ERISA, & beneficiary designation.
Impact: Improved Sales, Customer Satisfaction, Conversion of Manual Processes to Automated.
 Act as lead to develop and garner executive buy-in for strategies, timelines, and prioritization for product initiatives; directly manage initiatives from concept to delivery as member of the leadership team.
 Interpretation of business, legal, and technical documentation as they affect deliverables and requirements to include regulations/law, industry standards and competition, RFPs/contracts, SPDs/benefit documentation, software/hardware product specifications, sales requirements, and budget impact. Assist in budgeting and variance analysis of division costs.
 Identify & present solutions for opportunities, issues, resources, defects, risks, costs & decisions.
 Evaluate technologies to drive informed decision-making between technical, business, and other stakeholder teams. Lead and manage solutions and enhancements through various lifecycles.
 Draft, present, and implement requirements and documentation, to include executive summaries, gap analysis, organizational or workflow diagrams, storyboards, and materials used for sales presentations.
 Create and maintain prototypes for business development and sales opportunities that identify & maintain the voice of customers/market trends, offer targeted demonstrations to prospective client leaders.
Impression Designs
Santa Barbara, CA 10/03 to Present
Accounts include clients such as Baja Fresh, Chumash Casino, Evans, Hardy & Young, Honey Board, many local business, others on request.
Owner / Consultant / Graphic Artist
Impact: Improved Performance and Customer Satisfaction and converting manual
processes to automated.
 Create/transfer community care licensure (ALF, RCF & SNF), grant writing, staff training for non-profits.
 Independently consult with businesses to create tailored improvements to human resource productivity, training and outcomes, operations, logistics, accounting, ERP solutions, and marketing strategy.
 Increasing sagging revenues by streamlining supply chain and improving staffing/HR practices.
 Creating branding tools and marketing deployments to improve exposure and revenue.
 Streamlining operations to respond to expanding and contracting economic conditions.
 Creation of brand-driven business literature and multimedia products (HMTL5, Flash, eBlasts, printed ads) improved branding, updating to industry standards, user experience, and organizational culture.
County of Santa Barbara
Santa Barbara, CA 03/10 to 03/11
Stakeholders included internal HR units, countywide department managers, individual training from SMEs to C-level, other counties’ Employees’ Universities.
Strategic Organizational Development Asst Manager / Dean of the Employees’ University
Impact: Assisted and coordinated in integration of competency system for county-wide recruitment, training, & management:
 RFPs/contracts that generated revenue selling services to outside agencies, forge strategic relationships.
 Deployed strategies like distance learning, social networking, monthly blogs, teleconferencing, emarketing.
 Collaborated to build recruiting & evaluation competency system & align to training constructs.
 Analyzed, researched, and produced regular and specialized budget & operational reports.
 Incorporated modern analysis & research data and approaches aligned to overarching organizational goals.
 Resiliency achieved through exercising appropriate flexibility to overcame challenges and obstacles that impacted the organization's workforce development programs and the achievement of business objectives.
 Competencies: leadership, communication, relationships, decision-making, & performance management.

2. Raoul Textiles
Santa Barbara, CA 09/06 to 11/09
Included accounts such as elite interior design firms, major design publishers such as the World of Interiors, Elle Décor and Southern Living, major textile showrooms and distributors, and many others on request.
Operations Director / Human Resources Generalist / Graphic Designer
Impact: Produced work environment enabling efficient operation and clear relationships, increased visibility in market segment, all while reducing expenses significantly through improvements spanning roles & duties.
 Built revamped Human Resources program from ground up which covered full functions of benefits, payroll, training, etc.
 Assessed double-entry workflows, combined and implemented new integrated ERP solution that blended form and function.
 Researched new markets and subsidiaries, and opened five new distributors in first two years through public relations initiatives.
 Located and removed bottlenecks in manufacturing processes by working with employees for meaningful solutions to issues.
 Reorganized logistics and shipping processes by redefining goals and redefining relationships between vendors and employees.
 Developed copy and design creative for ads and articles for World of Interiors and Elle Décor.
Genesis Developmental Services
Santa Barbara, CA 08/03 to 10/06
Includes relationships with DHS, Community Care Licensing, Regional Agencies, and residential organizations providing direct care.
Program Director / Day Program Administrator
Impact: Reported to President/CEO for direction, supervision, and evaluation of all activities, programs, and services for implementation of new day program division in Santa Barbara. Assist with residential program (ALF, SNF, ICF) for staffing, placement, and issue resolution.
 While growing from two staff to thirty-five staff with licensed nursing professionals, independently created and revised new systems of performance-based policy, strategies to assess and correct deficiencies, employee leadership and decision-making development programs, training for behavior modification
 Full management of budget, accounting, expenses, POS, grant writing, and employees’ accountability.
 Created and revised new systems of delegation and responsibility, assessment and correction of deficiencies, decision making processes, treatment and behavior modification, and public relations.
 Created healthy residential environments as placement coordinator & census development company-wide.
 Coordinated with representatives for community care license (CCL) and State reviews
 Achieve stable funding/contracts for program & consumers, grants, Medicaid/Medicare, SSI-D,
 Initiate and maintain tactical relationships with vendors and other consumer service groups
 Create and develop local volunteer and community assistance programs within our vocational program
Early Career 08/95 to 12/08
US Army – Fort Benning, GA, San Antonio, TX, Fort Campbell, KY - 91W Medical Specialist/EMT-B
FHC Cumberland Hall – Hopkinsville, KY - Mental Health Associate
EDUCATION
B.S. in Psychology. College of Charleston, Charleston, SC. Masters of Business Administration in Healthcare Management. University of Phoenix, Phoenix AZ Doctor of Business Administration – University of Phoenix, Phoenix, AZ – Dissertation review
SKILLS
Purchasing, Supply Chain Optimization and Logistics RFP & Contract Negotiation and Management Organizational Development and Training Public relations and relationship management Information Technology Development / Informatics Microsoft Office and Adobe Creative Suite expert Fluent in Spanish. Some proficiency in French Typing: 60wpm net - Data Entry: 10k/min
GROUPS
College of Charleston Alumni – Class of 2000
International Hispanic Network National Association for Government Training and Development
McKinsey Online Executive Panel
Human Capital Executive Research Board member