1. Dayle Provencher
604 Devils Foot Road, Apt. 29.
North Kingstown, RI 02852
(207) 263-4879
dayle.provencher@gmail.com
Employment History
Animal Care Trainee II, The Jackson Laboratory, Bar Harbor, ME 03/2016-09/2016
 Maintained colonies of laboratory animals, including care for daily needs
 Feeding, inspecting, and performance of minor procedures as necessary to ensure
animal welfare
 Adjusted colony sizes according to supervisor and scientist’s requests
 Performed inspections in a fast paced environment to ensure no abnormal or unhealthy
specimens were sent to customers
 Identified different phenotypes per customer request
 Helped ensure genetic quality control in a maximum barrier biological facility
 Completed 12 week training on processes involving colony maintenance procedures
 Received above average supervision evaluations consistently
Store Manager, B&B Tradewinds, Ellsworth, ME 05/2015-03/2016
Manager in Training, Tradewinds, Eddington, ME 09/2014-05/2015
Manager in Training, Tradewinds, Blue Hill, ME 06/2014-09/2014
 Led a team of individuals in a retail environment, including scheduling, maintaining
inventory, and increasing profit margins
 Managed all account receivables/payables, payments and invoices, reconciliation of
statements, purchasing, waste reporting and management, and quality control
 Collaborated closely with store owner on equipment purchasing and installation,
establishment of workplace conduct regulations, creation and implementation of
filing system, and networking with suppliers and salespeople
 Maintained spreadsheets for fuel reporting
Customer Service Representative, RHFoster Energy, Hampden, ME 02/2010-06/2014
 Processed a high volume of customer payments daily
 Handled large numbers of phone calls (100+ per day), ensuring customer satisfaction,
and responding to concerns and complaints while increasing retention
 Spearheaded multiple data entry projects, producing increased efficiency
 Assisted in delivery/dispatch and service department
 Worked as a member of team to implement new hardware and software to cut costs
and time in processing and making deliveries
 Cross-trained in multiple departments including the corporate credit department to
better understand collections and fairness credit laws and regulations
 Represented RHFoster Energy at National Association of Credit Management (Las
Vegas, 2014)
 Performed general office maintenance tasks, including filing, data entry, and mail
processing

2. Server, Geaghan’s Pub, Bangor, ME 10/2009-06/2012
 Trained as a host and server
 Worked closely with floor manager and restaurant owner to learn about business
finances and daily operations
Relevant Skills
 Time management, multi-tasking, organization, and productive work within quotas
 Strong management qualities and ability to work with various personalities
 Fast learner and able to work under pressure
 Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Education
University of Maine, Orono, ME 08/2009-06/2010
 Completed courses in Anthropology, Sociology, Environmental Science and Social
Behavior
John Bapst Memorial High School, Bangor, ME 08/2005-05/2009
 High School Diploma
 Graduated with honors
 John Bapst Memorial High School Social Science Department Award 2009
 Anthropology Top Student Award 2009
 Ranked first in Sociology
References
Wilbur Hersey
Salesperson, RHFoster Energy
207-947-3835
whersey@rhfoster.com
Kathy Bouchard
Corporate Credit Manager, RHFoster Energy
207-947-5336
kbouchard@rhfoster.com
Derek Ash
Trainer, The Jackson Laboratory
207-288-6000
dash@jax.org