1. K A T H E R I N E E . G I L L M A N
Phone: (651) 380-6043 Email: gillmake@uwec.edu
PROFESSIONAL SUMMARY
 Passed MN BENHA State Exam (Score: 23/24)
 Completed 2,000 hour (50 week) practicum with rotations in all
business functions of a senior care community
 Expect to sit for the NAB exam in May 2015
EXPERIENCE
Samaritan Bethany Inc., Rochester, MN June 2014-Present
Nursing Home Administrator Intern
 Completed rotations throughout 21 departments including: Assisted
Living, Finance, Human Resources, and Administration with specific
learning experiences
 Planned, designed, and carried out four leadership projects including
their budgets:
o Constructed an employee engagement program centering on the
concept of “Everyday Heroes” to encourage and promote
employee recognition and satisfaction
o Coordinated implementation of Pain Management DHS
Performance Based Incentive Payment Program (PIPP) and wrote
the organization’s Customer Service PIPP to revitalize quality
improvement efforts
o Organized and designed the complete remodel of the employee
break room to improve staff morale
o Created emergency preparedness policies and updated current
disaster manual to advance safety procedures
 Assisted Administrator with daily tasks within a full continuum of care
 Prepared and facilitated department head meetings
 Involved in legislative advocacy by coordinating legislator visits to
illustrate the importance of long-term care
 Participated in Root Cause Analysis Training by Stratis Health
 Assisted in writing plan of corrections for deficiencies issued after
Minnesota Department of Health licensing survey
 Completed 2014 Provider Quality Improvement Tool for Housing and
Community Based Services rate increase
 Promoted Samaritan Bethany’s brand through redesigning the
company website

2. 2
Estilo Salon, Eau Claire, WI Jan-May 2014
Receptionist
 Utilized excellent customer service skills to anticipate customer needs
 Served as the face of Estilo Salon greeting and welcoming customers
 Communicated effectively with staff, customers, and vendors
 Contributed to the overall positive environment and the smooth
running of daily business operations
University of Wisconsin-Eau Claire, Eau Claire, WI Sep-Dec 2011
English 110 Teaching Assistant
 Assessed and assisted students with their course work
 Collaborated with professor to help students achieve learning goals
 Promoted University of Wisconsin-Eau Claire culture of excellence
 Coordinated campus tours to encourage student involvement
EDUCATION
University of Wisconsin-Eau Claire Graduation Date: May 2015
 Bachelor in Business Administration
 Major: Healthcare Administration
 Dean’s List, with a Cumulative G.P.A. 3.76/4.00
LEADERSHIP & VOLUNTEER ACTIVITIES
 Captain of Women’s Tennis Team
 UWEC Campus Ambassador
 Mayo Clinic-Eau Claire Emergency Department Volunteer
 Mayo Clinic-Eau Claire Women’s Health Department Volunteer
 Student Athletic Advisory Committee Member