Yolanda Manfredini is seeking a full-time position where she can utilize her strong communication, critical thinking, and technical skills. She has over 10 years of experience in customer service roles, most recently as a Support Analyst for The Vitality Group where she monitored servers, completed trouble tickets, and communicated with clients. She also has experience in promotional and animal care roles. Manfredini has a Associate's Degree from Triton College and is involved in her community through volunteer work.

1. Yolanda Manfredini
2908 Maple Avenue
Berwyn Illinois 60402
(708) 299-9797
Yoli0769@gmail.com
PROFESSIONAL SUMMARY
Objective: Seeking a full-time position with a company where I can utilize my strong communication,
critical thinking, and technical skills to contribute to the achievement of the organization’s goals and
objectives.
 Excellent customer service skills, internal and external facing clients.
 Strong project and development overseeing skills.
 Strong work ethic and contributing team-player.
 Proficient in computer applications including Microsoft Office, CA ticketing system, Citrix
Applications.
Experience
The Vitality Group, Chicago, Illinois
Support Analyst, May 2011- Present
 Monitor servers and applications to ensure proper functioning.
 Work CA ticket queue and SQL reports
 Communicate with multiple teams to produce SOP’s and to enforce them for a better
Understanding of how the system’s functionality and purpose
 Download, process, and test eligibility, claims, and disease management files
 Run and reconcile all monthly reports as well as testing new projects overnight
 Create, adjust and send client billing statements while establishing and maintaining ongoing
client relationships
 Run bills and create statements for groups each month, as well as creating external billing
 Work any error created with additions, terminations or movements
 Understand the Vitality applications from both a front-end customer perspective and a back-
end database perspective
 Communicated with Clients throughout the United States to resolve system related issues on
phone calls, Skype meetings, or Citrix to Go meetings.
Greenhouse Agency, Chicago, Illinois
TEAM, Chicago, Illinois
All Terrain, Chicago, Illinois
Formula Street, Chicago, Illinois
Promotional Model/ Brand Ambassador, January 2011- Present
 Host on and off premise liquor events throughout the Chicagoland area
 Possess extensive knowledge of alcoholic beverages and mixology
 Become informed with ‘MillerCoors’, ‘Bacardi’, ‘Anheiser Busch’, and ‘Bud Light’ products
and promote to customers to increase sales
VCA Berwyn Animal Hospital, Berwyn, Illinois
Animal Care Coordinator, September 2010-November 2014
 Coordinated, registered and tagged animals upon arrival
 Took animals’ measurements and vitals
 Assisted at reception desk when necessary
Physician Billing Service, Lombard, Illinois

2. Manager, 2007-2010
 Hired, trained, coached, supervised and evaluated up to 10 staff members
 Formulated employee job descriptions and policy manuals
 Produced internal and external business communication materials including forms, letters,
proposals and reports
 Regularly billed clients, audited hospitals and office-based client accounts
 Conducted monthly closings, processed overpayments, refunds, and write-offs and posted
clients’ cash deposits on a daily basis
 Regularly reported to collection agencies
 Established and maintained client relationships in various forums
 Reviewed and analyzed insurance applications and documents, expedited materials,
evaluated and audited medical data
 Processed electronic insurance claims; determined settlements and denials
Denture Service, North Riverside, Illinois
Manager, 2003-2007
 Accounts payable, accounts receivable, billing, payroll (ADP), customer service relations.
 Ordered supplies, processed electronic claims, checked patients in and out, interacted with
outside reps, and supervised 12 employees on a daily basis
 Ran insurance information for patients, as well as processed collections
 Processed all ‘Charles Schwab’ and workers’ compensation payments.
 Worked on software including Soft Dent, Microsoft Excel, Word, Outlook, and Power Point.
2000-to 2003 Watermark Physician Services (MacNeal Hospital) North Riverside
Sr. Cash Management Rep
 Posting electronic and manual payments from all payers (Self, Government and Commercial)
to patient accounts.
 Posting all adjustments and contractual write-offs for payers, both Government and
Commercial
 Reconciling monthly cash receipts. Downloading Medicare and Blue Cross information from
online, in order to post.
 Preparing and processing all overpayments for refunds to insurance and/or patient.
Processing all transfers between Watermark and Hospital entities (Home Health, Genesis,
Hospital Patient Accounts)
 Auditing accounts and processing corrections as needed. Generating reports. Reconciling all
NSF checks.
PCS, Microsoft Excel, Microsoft Word. Microsoft Outlook, Access.
JD Edwards/ AS400/ IDX –
1998-2000 MacNeal Hospital, Patient Accounts North Riverside
Cash Application Specialist
Cash posting, adjustments, refunds, insurance credits, and monthly reconciliation
Medical record requests, attorney requests, claims service
Medicare bad debt, TSI, deposit corrections, mail, Hospital and Watermark transfers.
Obtaining information from Explanation of Benefits, assisting cash posters, etc.
Paperless collection system
Education
 Triton College, River Grove, Illinois
 Associates Degree, 1990
 Commercial Artist Courses
Community Involvement
 Berwyn Fire Department “Fill the Boot” for Muscular Dystrophy, Volunteer, August
2006-Present“The Moving Wall” at the Berwyn Park District, Volunteer, August 2014
 Berwyn Brew Fest for the Berwyn Park District, Volunteer, June 2014