1. CURRICULUM VITAE
Ravikumar S Samala B-8, Om Dattaji Nagar, D.S. Road,
(Ericsson IMS Certified) Worli, Mumbai- 400018.
 :: +91 9321051718
E-mail: ravisamala87@gmail.com
Date Of Birth 12th
January 1987.
PASSPORT-H0437867
OBJECTIVE
To acquire a challenging position in an environment where I can best utilize my education,
skills and experience.
EXPERIENCE SUMMARY
7 years of rich experience in Telecom networks (Switching and Data networking) in
National and International Operations. Trained in trouble shooting Network and customer
related faults. Hands on experience in IP,TDM,NGN and IMS voice switches and gateways.
KEY SKILLS
 Working Knowledge : Great understanding of call routing on the NGN (VOIP) & TDM
networks & IMS Registration and Session flow
 Certification : Ericsson IMS Associate
 Protocol Knowledge :
• IP protocols: RIP, OSPF, EIGRP and BGP
• Signaling Protocols: SIP, DIAMETER,SS7-ISUP,SIGTRAN,MEGACO,RTP
 Tools/Systems Knowledge : Ethereal, Wireshark
 Equipments Worked On : Ericsson AXE 10 & AXE 810 ILT/MSC switch , Lucent NGN
MGC/Soft switch and ZTE IMS
 Trainings attended : ZTE IMS and Ericsson AXE10 TDM switch
 Applications : WinFiol , X-Mate, M-Putty, NGN EMS-PlexView, ZTE EMS
U31 & Clarity

2. EXPERIENCE
Ericsson India Global Ltd- Navi Mumabi:
Designation: Engineer – Engineer- 1st
level assurance
Role: Backoffice (TAC)
Working Experience: From 26th
May 2014 to till date
RESPONSIBILITIES:
 Operations & Maintenance of TDM/ NGN/ IMS switches
 Backups and preventive maintenance of equipment
 Software and patch up-gradation in network
 Maintaining Local/NLD/ILD POI utilization, POI Testing & Coordination with other
POI Partners including private operators and MTNL & BSNL
 Fault rectifications of Switching network, Co-ordinate with vendor to resolve the faults
and get the RCA from vendor and implementation of improvement action plans in
network.
 Resolving various customer issues by Analyzing on-going calls with call traces and
CDRs to find route cause of problem and do necessary action for quick resolution of
issues in ILT,NGN and IMS N/Ws
 Technical assistance to field O&M staff.
==================================================================
Wipro Infotech- PUNE:
Designation: Engineer - Network Management
Working Experience: From Feb 2014 to 24th
May 2014.
RESPONSIBILITIES:
 PRI fault management of Pan-India Vodafone enterprise customers.
 Co-ordination with internal (Switch/Transmission) and circle teams for rectification of
faults within SLA.
 Creating and maintaining daily based Fault analysis reports.
==================================================================

3. Alcatel-Lucent Managed Solutions India Pvt. Ltd- Navi -Mumbai:
Role: Team Lead
Designation: Deputy Manager
Working Experience: From Apr 2013 to Feb 2014.
RESPONSIBILITIES:
 Managing a team of 10 members.
 Strive towards achieving the business requirements and targets.
 Day to day hourly basis report analysis for improvement in achieving SLA performance.
 Routing conduction of meetings to improve the quality of service and customer
satisfaction.
 Handling all TOP priority customer faults and escalations.
 Regular interaction with different internal teams and field support teams for fault
resolution.
 Keeping positive work environment.
Reliance communications limited (RCOM):
Reliance communication is one of the leading telecom operators in India, providing
Enterprise Services like PRI, Leased line, DIA and VPN services to customer, besides
CDMA/GSM/WCDMA (3G), NLD/ILD services.
Role: Fault Management – Engineer
Designation: Deputy Manager
Working Experience: From Aug 2009 – Mar 2013
RESPONSIBILITIES:
 Hands on Experience on Cisco, Huawei Switches and Routers.
 Verifying and rectifying the configuration issues related to DATA services in CISCO
(C76, C34 etc.), Huawei (W60, W4D, W2D etc.) Routers and Switches.
 Cross Connection Modification, Loop Testing, Tracing and Alarm Monitoring in
Transport Network equipment’s like NORTEL (N61, N62, N63, N65, 4XE, 41X, 01C,
16X), FIBCOM (F21, F24) & MARCONI.
 India support for resolution of Critical/Major Faults and Escalated faults.
 Defining and changing all types of AXE 10/AXE 810 switch related data like B-number
analysis table, routing parameter, forwarding analysis, access barring data.
 Co-coordinating with field and other NLD/ILD groups to resolve TDM, NGN and
DATA network related problems on daily basis.

4.  Capturing online call traces to know the reason of call failure and rectifying same while
maintaining MTTR and SLA.
 Handling call related problems with other service providers, INTER-ILT, IN teams.
 Monitoring and Fault Management of Ericsson AXE 10 / 810 ILT and Alcatel Lucent
NGN Soft Switches.
==================================================================
Enkay technologies (I) Pvt. Ltd: (Dec-2008 to May-2009):
Enkay Technologies (I) Pvt. Ltd. is one of the multimedia and telecom products and services
providing vendor in India.
Designation: Junior Engineer-MMD
Role: Installing and maintaining Audio Visual equipment’s like Speakers, Projectors, LCDs
and Plasma displays and video conferencing equipment’s like Polycom, VCON as per the
customer requirements.
EDUCATIONAL QUALIFICATION
B.E. ( ELECTRONICS & COMMUNICATION.)
YEAR
NAME OF THE
EXAM
COLLEGE/ INSTITUTION
BOARD/
UNIVERSITY
PERCENTAGE
2008 B.E.
Rajiv Gandhi Inst.Of Tech,
Andheri.
Mumbai 67%
2004 H.S.C. A.E.S. Jr. College Maharashtra 84.33%
2002 S.S.C. G.K.Marg mun.School Maharashtra 82.80%