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PROFILE
Danish Samana
Father Name : Muhammad Arif Samana
N.I.C No : 42301-2616724-3
Date of Birth : March 13, 1988
Passport# : AY5207241
Nationality : Pakistani
Status : Single
Languages : English,Urdu & Hindi
Religion : Islam
Driving License : Valid UAE Driving License
Phone U.A.E: +971527872783
Email: Danishsamana@yahoo.com
Visa status: EmploymentVisa
Objective
I wish to work in progressive and a continuous learning environment where I can utilize my skills
and contribute towards the development of organization.
PersonalProfile
A hard working, self-motivated and responsible individual with an outgoing personality and
excellent communication skills who enjoys meeting challenges and seeing them through, while
remaining confident and good-humored under pressure. A problem solver with an ability to
adapt well to new situations and to work as an effective team member.
WORKING EXPERIENCE
 Worked as a Online Operation Reservation & Sales Executive in Nirvana Travel and Tourism
Company From June 2015 till Date. ( United Arab Emirates )
Responsibilities:
 Sellinglastminuteshotelsreservationstocustomers.
 Handledoperationsissueswithhotelsandclients,lastminute amendmentcancellationsfollow
up on additional/special requests.
 Negotiationwithhotelstogetbestrates,availabilityandflexibility.
 Confirmbookingsfromallotmentandfree sale.
 Clearpendingbookingswhichdonothave a supplierconfirmationnumber.
 Clearon requestbooking andcancelledbookingin the system.
 Provide alternate accommodationfordeniedbookings.
 Respondwithin24hours to all customer,Agent&supplieremailasperthere request.
 Encourage customers,supplier&Agent to make bookingviathe Nirvanaonline systemrather
than sendingemail request.

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 Identifyandsolve systemerrorsandlimitations, reporttosupervisorandI.T.
 Retainandconvertbusinessviaprovidinganupmostlevel of customerservice.
 Worked as a Product Department “Contract Administrative” in Destination Of The World
Travel and Tourism Company From March 2013 till May 2015. ( United Arab Emirates )
Responsibilities:
 Uploadhotelsprofilesandensure accurate dataare enteredforthe customertoview the
correct informationonthe DOTWonline system.
 ActionStop salesandFree saleswhenadvisedbythe supervisorandthe contractingteamand
ensure the systemisupdatedwithinthe requiredtimeline
 Mappingof hotels&rooms withaccuracy for the customertoeasilyfindthe requiredproducts
inthe DOTW online system.
 Load contracts as perthe informationgivenbythe contractingteamandwithinthe timeline in
line withthe company’sSOPs.
 Load promotions/special offersasperthe informationgivenbythe contractingteamandwithin
the timeline inline withthe company’sSOPs.
 Worked as a Sales & Customer Service (Phone Banking) Officer in Faysal bank from Oct 20,
2011 to Jan 2013. (Pakistan)
Responsibilities:
 Resolved & Raise customer quires & complaint online and offline.
 Provide Detail about faysal bank all products.
 Provide of balances of credit card & account customer.
 Maintain all records of Miscellaneous Sales & Booking of balance transfer.
 Keeping track of all Pakistan ATM’s down & up time.
 Follow up calls for customers query & Resolved the issue
 Cross product selling
 Maintain Summarize Team Reports on Monthly basis
 Filling Work & to handle all other task given by Manager
 Worked as a Branch Banking Officer (liability) in Standard Charterted bank July, 2011 to Sep,
2011. (Pakistan)
Responsibilities:
 Maintain CASA, selling of new CASA.
 Selling of insurance product, credit card & personal loan.
 Worked as a Data Entry Operator & Customer Services & Auditing (QA) in Premier
Distributor from March, 2004 to June 2011. (Pakistan)
Responsibilities:
 Performdutiesasa retail auditor andverifyaccuracyin accountingandinventoryrecords.
 Performretail &Fnb Auditingandcompute concrete valuesforsalesvolumeandsalestrend.
 VisitBranchesandCarry out systemsauditingandfigure outdiscrepanciesandinefficiencies.
 Conductcost analysisformarketing,promotionandcustomerservice functions.
 Inspectif the Branches& productionmaintainsminimumlevelsof stocksinquantities,as
required.

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 Make certainthe Group recordsare accurate,updatedand complete.
 Verifythe salesand purchasesaccountsbycompilingthe billsandreceiptsandcomputingthe
amount.
 Draw comparisonswithactual stockspresentinthe warehousestoverifyinventoryaccounts.
 Analyze andevaluate the marketingsystemsandpracticesemployedbythe organization
 Determine the effectivenessof the implementedpromotionplansandmethodologies
 Make recommendationsonalteringthe systems,proceduresandmethodologiestoimprove
sales.
 Uploadall contracts from differentcompanies
 Loading all product rate and Load promotions/special offersasperthe informationgivenby
the managerand withinthe timeline inline withthe company’sSOPs.
 And many other minor things and even queries as how to handle and solve them.
 Maintain Mis sale Reports & prepare commission against data.
 Manage my team.
 Provide Detail about all products.
 Maintain General Ledger & sale register.
 Worked as a Customer Services Call Center Agent in Call Center Technology from Dec 2006
to Dec 2007. (Pakistan)
Responsibilities:
 Sales Vacation Package.
 Provide inquires about product
 Maintain Summarize Team Reports on Monthly basis
 Filling Work & to handle all other task given by Manager
 Worked as a Customer Services Call Center Agent in Global Communication Solution from
Dec 2005 to Dec 2006.
Responsibilities:
 Sales mobile phone & connection package.
 Provide inquires about product
 Maintain Summarize Team Reports on Monthly basis
 Filling Work & to handle all other task given by Manager
 Worked as a Customer Services Agent in Call Tronics Communication from Dec 2004 to Dec
2005.
Responsibilities:
 Resolved & raise customer quires & complaint online & offline.
 Provide inquires about product
 Miscellaneous selling & booking.
 Maintain Summarize Team Reports on Monthly basis
 Filling Work & to handle all other task given by Manager

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ACADEMIC QUALIFICATION
Institution Qualification Year Grade / Division
Karachi University Master in I.R (Final) 2012 (In process )
Karachi University B.COM 2010 2nd Division
Govt. Commerce & Economic H.S.C (Commerce Group) 2007 D Grade
Dawn Public School S.S.C (Commerce Group) 2004 B Grade
Certification & ProfessionalTrainings
 Certification in Smart Phone & Normal Phone with Software
(Infra Institute Karachi Pakistan)
(August 2012 till December 2012)
 Certification in Laptop Repairing & Software.
(Infra Institute Karachi Pakistan)
(August 2012 till December 2012)
 Certification in MS Windows & MS Office
(Saifee College Karachi Pakistan)
(April 2000 till June 2000)
ACHIEVEMENTS
 Man of the match in school cricket tournament.
 Goal of the match in “Our lady of Fatima parish” football tournament.
 Get an Apple IPod shuffle prize of my bank achievement.