1. Muhammad Zubair
: zubair191@gmail.com
: 03008437414, 03366661984.
: H # 4, ST # 1, Butt Chowk, College Road, Township, Lahore.
My Job as
Senior Customer
Services Executive
UFONE(2008 –till
now)
 Answering phone calls of valuable corporate customers and
respond to them according to their queries, complaints and
feedback.
 Probe to obtain accurate information which can help in solving
customer’s problems.
 Up selling of VAS and promotions according to the customer needs.
 Providing online possible resolutions for complaints.
 Maintaining of KPI’s with high focus.
 Worked on different operations like Prepaid, Postpaid and
Cooperate clients.
 5 Months rotation in DAVIS road services center Lahore, where
launching of Biometric Sims verification of more than 700
customers on daily basis.
 During rotation in DAVIS Service center worked on different
activities like Prepaid, postpaid new sale, Passport new sale,
Transfer of Ownership, Nara Sale.
 Helping and assisting our Platinum customers.
My Job as
Administrative
Executive (2006-
2008)
(Ahmad & Co
Barristers)
 A highly competent, motivated and enthusiastic Administrative
Executive with experience of working as part of a team in a busy
office environment.
 Well organized and proactive in providing timely, efficient and
accurate administrative support to office managers and work
colleagues.
 Ability to multi task and manage conflicting demands.
 Strong organizational, administrative and analytical skills.
 Handling incoming / outgoing calls, correspondence and filing.
My Profile
2005 – till now
If I have to look at my professional life, I will find a history of many
steps of success, goals, hardships and challenges and how I always
cope up with these challenges efficiently. My high standard School
educations always remain strength while communicating on
professional level. Discipline, Punctuality and honesty are basic
attributes which I learnt from my Military Father. Relationship with
my family that is more powerful than steel helps me a healthy
service provider to humanity. My 10 years of experience is full of
achievements, people management, struggle and how to get
different and top of all. My Masters study in Marketing always helps
me for quick learning of systems. I always enjoy each minute of my
career.

2. My Job as
Sales & Marketing
Executive Askari
Bank
(2005-2006)
 Responsible for the sales of World MasterCard which is premium
product to address primarily high net worth customers i.e. CEOs,
MDs and Corporate Executives as well as individual employees and
business sector.
 Check all the necessary documents from the customers related to
Askari master card and process the request on high priority.
 Keep follow up for our potential clients and inform them about
latest promotions and services about Askari master card.
 Noted down feedback and complaints if any and process them to
concern department in order to improve services.
Education  M.Ba Marketing University of South Asia.
 B.Sc (Math A,B Statistics)Govt Islamia Degree College Khanewal.
 F.Sc (Pre –Engineering) Govt Islamic Degree College Khanewal.
 Matriculation (Science) Govt Islamia Boys High School Khanewal.
Skills  Microsoft Office (Excel, Word, Outlook, PowerPoint)
 Good Communication Skills including strong presentation skills.
 Strong analytical interpersonal and presentations skills.
 Considerable Problem Solving approach.
Trainings,
Certificates, Awards
 Smart Phone Friendly Operations (SPFO) by Mercurial Minds in
2014.
 ISO Orientation and trainings by Ufone in 2014.
 “Creating Moments of Magic” by Aamir Siddiqui – CEO* Golden
Blue Company (A project on Customer Services and Self Analysis
for contribution in organizational & Career development).
 Best Excellence Award in 2009 for consistence performance.
 Spoken English language Course (BETS).